Faridah Mohammad731 Montauk CtBrooklyn,NY 11235(929) – 382 -.docx
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Faridah Mohammad 731 Montauk Ct Brooklyn,NY 11235 (929) – 382 - 8243 [email protected] OBJECTIVE: To obtain a position where my knowledge and experience will allow me to utilize my skills for the benefit of my employer as well as an opportunity for professional growth and advancement. SUMMARY:Accomplished administrative professional with over eight years of total work experience providing excellent customer service to patients as well as administrative and clerical support in a front desk setting. Trained as a dental assistant with a proved track record of rendering assistance in medical and dental office setting. WORK EXPERIENCE: 11/2017- Present Coney Island Hospital, Brooklyn NY Dental Assisant · Assist with specialty procedures which include periodontal therapy, endodontic, prosthodontics, oral surgery and implant placement as well as restoration · Responsible for laboratory maintenance, dental clinical and record keeping · Gather diagnostic information · Selecting shades and placing retraction cord. · Employ four-handed practices to assists dentist with patient treatment · Make sure that operatory is clean, disinfected and stocked before seating patient · Review patient’s health history · Make chart entries with directive from the dental provider · Takes x-rays · Educate patients regarding proper flossing and brushing techniques · Sterilizes instruments when needed · Comply with dental regulatory guidelines and protocols · Prepare patients for oral examination · Assist clinicians and owner doctors in provision of treatment. 01/2017—11/2017 A Center for Dental Excellence, Brooklyn NY Dental Assistant/Front desk · Preparing patient, sterilizing and disinfecting instruments, setting up instrument trays, preparing material and assisting dentist during all dental procedures like Endo, Ortho, and OSS surgery as well · Took inventory, stocked all supplies, instruments, medication and track lab cases · Acquired x-rays using digital sensors (full mouth x-rays, bitewings, periapical x-rays) · Scheduling appointments, receiving payments for dental services, completing insurance forms, maintaining clerical recording and knowledge of dental insurance like PPO, HMO and Medicaid. · Assisted in four handed dentistry and provide postoperative instructions prescribed by dentist · Knowledge of Dentrix and Dexis 01/2016 – 01/2017 Advanced Foot Care, Brooklyn, NY Medical Assistant/Vascular Tech · Handled phone system & appointment calendar for over 25 patients daily and Record & update patient information into clinic database · Took & recorded patient vital signs, including blood pressure and heart rate and x-rays. · Maintained & cleaned exam room and all medical equipment · Organized and professional, yet warm bedside manner – Friendly, outgoing, positive personality, especially towards patients and visitors. · Collected all pertinent documents and co-pays from patients on a daily basis and verified patient insurance lik PPO, HMO and Medicaid a ...
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![Faridah Mohammad
731 Montauk Ct
Brooklyn,NY 11235
(929) – 382 - 8243
[email protected]
OBJECTIVE: To obtain a position where my knowledge and
experience will allow me to utilize my skills for the benefit of
my employer as well as an opportunity for professional growth
and advancement.
SUMMARY:Accomplished administrative professional with
over eight years of total work experience providing excellent
customer service to patients as well as administrative and
clerical support in a front desk setting. Trained as a dental
assistant with a proved track record of rendering assistance in
medical and dental office setting.
WORK EXPERIENCE:
11/2017- Present Coney Island Hospital, Brooklyn NY
Dental Assisant
· Assist with specialty procedures which include periodontal
therapy, endodontic, prosthodontics, oral surgery and implant
placement as well as restoration
· Responsible for laboratory maintenance, dental clinical and
record keeping
· Gather diagnostic information
· Selecting shades and placing retraction cord.
· Employ four-handed practices to assists dentist with patient
treatment
· Make sure that operatory is clean, disinfected and stocked
before seating patient
· Review patient’s health history](https://image.slidesharecdn.com/faridahmohammad731montaukctbrooklynny11235929382-221031120105-6f8b7cb7/85/Faridah-Mohammad731-Montauk-CtBrooklyn-NY-11235-929-382-docx-1-320.jpg)
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.
The following is adapted from the work of Paul Martin Lester.In .docx
The following is adapted from the work of Paul Martin Lester.
In order to find meaning from a visual message, you need to learn a systematic way for studying images.
1.
Make an inventory list of every element in the image,
2.
Note the lighting used in the image,
3.
Note any eye contact by subjects in the image,
4.
Note the visual cues of color, form, depth, and movement,
5.
Note how the gestalt laws apply toward the composition of picture,
6.
Note any semiotic signs that are a part of the image's content, and
When you've gone through the six steps noted above, it's time to apply the six perspectives for visual analysis to the piece. Each perspective is noted below.
Personal Perspective - Gut Reaction
Rick Williams' Omniphasism (all in balance) or Personal Impact Analysis
1.
What is the picture's story?
2.
List primary words.
3.
List associative words.
4.
Select most significant associative words.
5.
Pair up primary & most significant associative words.
6.
Relate word pairs with your own feelings.
7.
Relate any inner symbolism.
8.
Write a brief story concerning personal insights.
Historical Perspective - The image's place in history
When do you think the image was made?
Is there a specific style that the image imitates?
Technical Perspective - Consider the process decisions
How was the image produced?
What techniques were employed?
Is the image of good quality?
Ethical Perspective - Moral Responsibility
Was the image maker socially responsible?
Has any person's rights been violated?
Are the needs of viewers met?
Is the picture aesthetically appealing?
Do the picture choices reflect moderation?
Is the image maker empathetic with the subject?
Can all the image choices be justified?
Does the visual message cause unjustified harm?
Cultural Perspective - Societal Impact
What is the story and the symbolism involved with the elements in the visual message?
What do they say about current cultural values?
Critical Perspective - Reasoned Opinion
What do I think of this image now that I've spent so much time looking and studying it?
Project Overview:
This week, you were introduced to six analytical perspectives for analyzing media. These perspectives form the foundation for your Media Analysis Project (MAP). Over the next three weeks, you will analyze a visual work from any media (print, film, television, Internet), of your own choosing.
Due Date:
June 5
Time Line:
·
Topic Assignment (Listed under Paper Topic)
·
June 5 Thesis and Outline (Listed in appropriate headings below)
·
June 5 Final Paper
NOTE: Thesis and Outline, and Final Paper are two separate documents.
Requirements:
Your analysis must encompass all six perspectives. This will be a detailed analysis consisting of 6-8 written pages. You must also use four credible academic sources in addition to the media itself. All sources must be cited in-text as well as on a reference page using standard APA format. Information on using .
The following article is related to deterring employee fraud within .docx
The document summarizes key findings from a report on occupational fraud. It finds that while asset misappropriation is most common, fraudulent financial statements cause the highest losses. Small businesses are most vulnerable due to lack of audits and controls. Establishing anonymous hotlines is the most effective way to reduce fraud losses, more so than audits. Fraud by executives results in highest losses and is best detected through tips rather than controls.
The Five stages of ChangeBy Thursday, June 25, 2015, respond to .docx
The Five stages of Change
By Thursday, June 25, 2015, respond to the discussion.
Discussion Question
Anthony is a 27 year old heterosexual Caucasian male. He was arrested 2 weeks ago for his second DWI and is facing a license suspension. He works as a delivery driver for a local store and after disclosing the arrest to his employer, as well as the consequences including loss of his license, he was terminated.
Anthony lives with his girlfriend of 3 years and their 2 year old son. Anthony’s drinking behavior has increased to consumption of a case of beer on Saturday and Sunday evenings each week. He consumes several beers after work during the week “to maintain.” He has also been using methamphetamines, specifically “crystal meth” several times weekly. Anthony’s girlfriend ended their relationship as a result of his increasing substance use and ongoing difficulties. Anthony feels depressed and anxious about his current life situation, especially now that he realizes that he has no job and may be homeless because of his substance use. He is also feeling down about the loss of his relationship. He researched a few outpatient treatment programs to help him stop using both alcohol and methamphetamines, but is ambivalent about entering treatment. Anthony has considered the need to stop using substances to improve his life and relationships with significant others, though fears that he will lose his friends and miss partying with them if he stops. He also fears what life will be like without the comfort of getting high.
Consider and discuss the 5 stages of change. Based upon the information provided discuss what stage Anthony is in, and provide a rationale for your decision. Next, discuss the other stages of change and what indicators we might see as Anthony progresses on through these stages. Your posting must be a minimum of 500 words.
.
The first step in understanding the behaviors that are associated wi.docx
The first step in understanding the behaviors that are associated with mental disorders is to be able to differentiate the potential symptoms of a mental disorder from the everyday fluctuations or behaviors that we observe. Read the following brief case histories.
Case Study 1:
Bob is a very intelligent, 25-year-old member of a religious organization based on Buddhism. Bob’s working for this organization has caused considerable conflict between him and his parents, who are devout Baptists. Recently, Bob has experienced acute spells of nausea and fatigue that have prevented him from working and have forced him to return home to live with his parents. Various medical tests are being conducted, but as yet, no physical causes for his problems have been found.
Case Study 2:
Mary is a 30-year-old musician who is very dedicated and successful in her work as a teacher in a local high school and as a part-time member of local musical groups. Since her marriage five years ago, which ended in divorce after six months, she has dated very few men. She often worries about her time running out for establishing a good relationship with a man, getting married, and raising a family. Her friends tell her she gets way too anxious around men, and, in general, she needs to relax a little.
Case Study 3:
Jim was vice-president of the freshmen class at a local college and played on the school’s football team. Later that year, he dropped out of these activities and gradually became more and more withdrawn from friends and family. Neglecting to shave and shower, he began to look dirty and unhealthy. He spent most of his time alone in his room and sometimes complained to his parents that he heard voices in the curtains and in the closet. In his sophomore year, he dropped out of school entirely. With increasing anxiety and agitation, he began to worry that the Nazis were plotting to kill his family and kidnap him.
Case Study 4:
Larry, a 37-year-old gay man, has lived for three years with his partner, whom he met in graduate school. Larry works as a psychologist in a large hospital. Although competent in his work, he often feels strained by the pressures of his demanding position. An added source of tension on the job is his not being out with his co-workers, and, thus, he is not able to confide in anyone or talk about his private life. Most of his leisure activities are with good friends who are also part of the local gay community.
For each case, identify the individual's behaviors that seem to be problematic for the patient.
For each case study, explain from the biological, psychological, or socio-cultural perspective your decision-making process for identifying the behaviors that may or may not have been associated with the symptoms of a mental disorder.
Based on your course and text readings, provide an explanation why you would consider some of these cases to exhibit behaviors that may be associated with problems that occur in everyday life, while others could be as.
The first one is due Sep 24 at 1100AMthe French-born Mexican jo.docx
Elena Poniatowska, a French-born Mexican journalist and author, will give a public lecture called "We Can All Be Writers" at ASU on September 24th. Students can receive extra credit by attending the full event and submitting a 250-word rhetorical analysis that identifies one thing the speaker did well and one thing not done well in reaching her audience.
On September 25th, fiction writer and poet Matt Bell will read from and discuss his work at ASU. Extra credit can be received by attending the full event and submitting a 250-word report and 500-word personal reflection on what was learned, anything surprising, and how something related to the student's personal experiences or writing.
The first part is a direct quote, copied word for word. Includ.docx
The
first part
is a
direct quote, copied word for word. Include the author's last name and the page number of the quote in parantheses. MLA format.
The
second part
of the journal entry, is
one paragraph that explains why you found the passage to be important
.
.
The final research paper should be no less than 15 pages and in APA .docx
The final research paper must be at least 15 pages long, not including the references page, follow APA format, and include visual elements like charts or pictures to support the study. Students will submit their papers through the eCourse website where a link for submissions will be provided.
The first one Description Pick a physical activity. Somethi.docx
The first one
Description: Pick a
physical activity
. Something you do all the time, or something you’ve never done before: bike riding, running, swimming, hiking, golf, playing twister, roller skating, soccer, basketball, etc. Now go and spend at least twenty minutes participating in this activity. Really do it. Engage. Explore and experience it. Pay attention to every part of your body and mind as you play/do the activity. Even if you’ve done it all your life, engage with every nuance of the activity. What do your muscles do and feel like when doing the activity? What is challenging? What is smooth and easy? What sounds to you experience? smells? Tastes? Sights? Sensations? What about your mind? Where do your thoughts go as you perform the activity? Really pay attention and discover the experience of the activity. Perform it for at least twenty minutes, mindfully paying attention to every part of the experience. Experience and notice the details. Now go home. And write about what you experienced. Detail it. Tell me about what was hard, easy, unusual, fun, new? What did you feel, taste, smell, hear, see? Take me through it beat by beat, moment by moment, nuance by nuance.
The second one
Description: Go to a busy café or diner, or some other eatery, where you can sit near TWO other people, engaged in a conversation, a dynamic interesting conversation with tenstion… where something is happening between the two people… EAVES DROP on conversations – without being obvious. Find one that has something interesting going on. Anticipate spending at least 20-30 minutes listening in to this conversation.
From this conversation, listen carefully, pay attention to what is being said, what conflict is arising, what is expressed and revealed through the language. NOW, also pay attention to the people involved. What do they look like? What is their body language? Pay attention to all the details. Do not write anything at the busy café or diner. Just listen to what is said. Watch. Pay attention to all the details.
At a later time (when you get back home)
write a letter as if you are one of the people you observed in the café. Write the letter addressing the person that they were at the café with. This can be a love letter, a complaint, an email, an apology, an explanation, etc… For this exercise to work, you must have 1) chosen a conversation to listen to where something was HAPPENING and 2) you must really have spent the time, listening in on a conversation and paying attention to the dramatic tension… something between the two people must have been witnessed, heard, experienced, by YOU the writer. If not this letter will be flat, uninteresting, and lacking conflict. Write about something you heard or observed happening between the two people, but write about it as if you are one of the people in the conversation to the other. Write about some inherent need, conflict, obstacles. The letter can be a complaint, an apology, a .
The first column suggests traditional familyschool relationships an.docx
The first column suggests traditional family/school relationships and the second identifies a more collaborative approach. Provide an example of a situation (attendance, behavior problems, academic difficulties) that could arise at school and suggest how this issue may be resolved with a collaborative approach. Respond to at least two of your classmates’ postings.
.
The first president that I actually remembered was Jimmy Carter. .docx
The first president that I actually remembered was Jimmy Carter. I do remember as a child Ford being mentioned, but I was certainly not engaged in his presidency. However, I remember Reagan quite well. He came to office after a major financial down turn and his policies did seem to improve things immediately. Some have said that his actions of borrowing money were a hindrance to the future. Do you feel that Reganomics was beneficial to future generations or did he just borrow from the future in order to benefit his present circumstance? Did this set precedence for future presidents to take the nation into debt in order to help their political careers? I look forward to your thoughts?
.
The final project for this course is the creation of a conceptual mo.docx
The final project for this course is the creation of a conceptual model for an integrated afterschool childhood prevention, education, or intervention program (Boys and Girls Club, for example). The program serves a wide range of age groups (ages 4 through 17) and demographic backgrounds. Students should design a program that can appropriately address the needs of the various learners. This final project should include a program foundation, program description, research proposal, and self-reflection.
The final product represents an authentic demonstration of competency because it requires students to apply classic theory in order to compose an original program based on advanced developmental principles. The project is divided into
four milestones
, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in
Modules Three, Five, Seven, and Ten.
Main Elements
1.
Program Foundation:
a narrative/essay format that will describe the main concept of the program (prevention, education, intervention) and if the program will focus on a specific topic (math, English, drugs, bullying, coping skills for stress or anxiety, peer pressure, or your choice). This foundational narrative will provide citations that link the program concept to at least two of the classical theories presented in this course (Montessori, Piaget, Vygotsky, Bandura, Bronfenbrenner). (approximately 3–4 pages)
·
What type of program will be the focus of this project? Will it be a prevention program to stop kids from using alcohol and drugs? To try and prevent bullying? Will the program be an educational model, for example, a program focused on improving educational outcomes like math, critical thinking, problem solving, science, language skills, or other? Will the program be an intervention model or a program that targets kids for problematic behaviors like truancy, acting out in class, running away, vandalism, minor theft, or underage possession of alcohol or substances?
·
Consider the critical tasks of development as laid out by the chosen theory that may help organize the approaches utilized for each age group.
2.
Program Description
: This section will provide specific descriptions of the elements (tasks, materials, activities) for the each developmental level spanning the age ranges from 4 through 17. These levels should be consistent with at least one of the two classical theories proposed in your program foundation narrative. (approximately 3–4 pages)
·
In what setting will this program be offered, for example, school setting, community center, treatment center, or a faith-based organization?
·
How will your topic differ across each developmental level?
·
How will you describe the activities, materials, and tasks that will take place in the program for each age range?
·
Are the age ranges consistent with at least one of the classic theories employed to guide this.
The finance department of a large corporation has evaluated a possib.docx
The finance department of a large corporation has evaluated a possible capital project using the NPV method, the Payback Method, and the IRR method. The analysts are puzzled, since the NPV indicated rejection, but the IRR and Payback methods both indicated acceptance. Explain why this conflicting situation might occur and what conclusions the analyst should accept, indicating the shortcomings and the advantages of each method. Assuming the data is correct, which method will most likely provide the most accurate decisions and why?
.
The Final Paper must have depth of scholarship, originality, theoret.docx
The document provides guidelines for a final paper assignment. It states that the paper must be 10-15 pages long, follow APA style guidelines, use 8-10 scholarly sources, and address specific topics related to the future of managed health care delivery systems. These topics include managed health care quality, provider contracting, cost containment, effects on Medicare and Medicaid, the future role of government regulations, and three recommendations for quality changes to Medicare and Medicaid plans. The paper must also include an abstract, introduction, conclusion, and separate reference page.
The Final exam primarily covers the areas of the hydrosphere, the bi.docx
The Final exam primarily covers the areas of the hydrosphere, the biosphere and the lithosphere. As in the Midterm, special attention should be paid to the lecture notes and the PowerPoint files, as well as the Discussion Boards. These sections are dependent on the text and the laboratory exercises, but the discussions and the lecture notes are more conducive to explanation and understanding with a essay-driven format. Additionally, the animated PowerPoints are good at achieving an understanding of processes that are in motion, especially when looking at the lithosphere, giving them more of a 3-dimensional quality.
For this final essay exam you are required to answer all five (5) of the questions. Although there is no set word limit for these essay questions, you will be graded on your knowledge of the material and the detail with which you write your answers. You should take care to cite your sources in APA format and provide full references in a Works Cited list.
Describe the paths of water through the hydrologic cycle. Explain the processes and the energy gains and losses involved in the changes of water between its 3 states. Operationally, we often most concerned with water does when it reaches the solid earth, both on the surface and in the sub-surface. Explain the relationship between the saturated zone, the water table, a ground water well and the cone of depression, all within the sub-surface.
The food chain is a valuable concept in biogeography. Give an example of a specific food chain, labeling the various levels of the food chain. After looking at characteristics of food chains, explain how a geographer’s approach to the study of organisms might be different than biologist’s study of organisms; what would each try to emphasize more than the other? What exactly is a biome? Compare/contrast the concept of the biome with that of the zoogeographic region. Compare/contrast the floral characteristics of 2 of the following biomes: Desert, Tundra, Midlatitude Grassland and Boreal Forest.
Theorize the difference in soil development in adjoining soils developed on forested, sloped area versus a grassed flat area. What are the soil-forming factors? Explain the importance of the nature of the parent material to soil formation and type. Then, cite at least 2 examples in which the influence of parent materials might be outweighed by other soil-forming factors. Explain the “struggle” between the internal and external processes in shaping the Earth’s surface. What are the different ways that the surface of the Earth is changed over time?
Describe the general sequence of events in continental drift since the time of 5 separate continents 450 million years ago. What is the difference between the older continental drift theory by Wegener and the more recent plate tectonic theory? Plate tectonics theory explains many seemingly unrelated phenomena. Explain how the patterns of volcanoes and earthquakes related to plate tectonics..
The Final Paper must be 8 pages (not including title and reference p.docx
The Final Paper must be 8 pages (not including title and reference pages) and should demonstrate an understanding of the reading assignments, class discussions, your own research, and the application of new knowledge. It must include citations and references for six to eight sources; one may be the text.
Micozzi, M. S. (2010). Fundamentals of complementary and alternative medicine. (4th ed.). St. Louis, MO: Saunders Elsevier.
At least four must be from the ProQuest, EBSCOhost, or PubMed Central databases in the University Library, and the remaining sources must be from other scholarly or professional Internet resources.
For the Final Paper,
Complementary and alternative medicines >> (
Natural Products)
Provide a brief discussion of the protocols, and provide details of historical events that shaped the practice.
Chronic Pain
Describe the disease or condition from the CAM perspective
Include potential cultural challenges faced by the afflicted patient population as well as the practitioner.
Describe how the CAM (Natural Products) practitioner diagnoses and treats the condition.
Identify potential questions or skepticisms other health care providers and potential clientele may have regarding the CAM selected, and address the questions, supporting your responses with a minimum of two sources of research for the health condition and system chosen.
Identify and substantively describe a minimum of two other CAM practice interventions that could be suggested to assist in minimizing the impact of the illness/condition. Justify implementation of the two interventions you are recommending.
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a restatement of the thesis and a conclusion paragraph.
Must utilize six to eight sources; one may be the text, at least four must be from the ProQuest, EBSCOhost, or PubMed Central databases, and the remaining sources must be from other scholarly or professional Internet resources.
Must document all sources in APA style.
Must include a separate reference page that is formatted according to APA style.
.
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- 1. Faridah Mohammad 731 Montauk Ct Brooklyn,NY 11235 (929) – 382 - 8243 [email protected] OBJECTIVE: To obtain a position where my knowledge and experience will allow me to utilize my skills for the benefit of my employer as well as an opportunity for professional growth and advancement. SUMMARY:Accomplished administrative professional with over eight years of total work experience providing excellent customer service to patients as well as administrative and clerical support in a front desk setting. Trained as a dental assistant with a proved track record of rendering assistance in medical and dental office setting. WORK EXPERIENCE: 11/2017- Present Coney Island Hospital, Brooklyn NY Dental Assisant · Assist with specialty procedures which include periodontal therapy, endodontic, prosthodontics, oral surgery and implant placement as well as restoration · Responsible for laboratory maintenance, dental clinical and record keeping · Gather diagnostic information · Selecting shades and placing retraction cord. · Employ four-handed practices to assists dentist with patient treatment · Make sure that operatory is clean, disinfected and stocked before seating patient · Review patient’s health history
- 2. · Make chart entries with directive from the dental provider · Takes x-rays · Educate patients regarding proper flossing and brushing techniques · Sterilizes instruments when needed · Comply with dental regulatory guidelines and protocols · Prepare patients for oral examination · Assist clinicians and owner doctors in provision of treatment. 01/2017—11/2017 A Center for Dental Excellence, Brooklyn NY Dental Assistant/Front desk · Preparing patient, sterilizing and disinfecting instruments, setting up instrument trays, preparing material and assisting dentist during all dental procedures like Endo, Ortho, and OSS surgery as well · Took inventory, stocked all supplies, instruments, medication and track lab cases · Acquired x-rays using digital sensors (full mouth x-rays, bitewings, periapical x-rays) · Scheduling appointments, receiving payments for dental services, completing insurance forms, maintaining clerical recording and knowledge of dental insurance like PPO, HMO and Medicaid. · Assisted in four handed dentistry and provide postoperative instructions prescribed by dentist · Knowledge of Dentrix and Dexis 01/2016 – 01/2017 Advanced Foot Care, Brooklyn, NY Medical Assistant/Vascular Tech · Handled phone system & appointment calendar for over 25 patients daily and Record & update patient information into clinic database · Took & recorded patient vital signs, including blood pressure and heart rate and x-rays.
- 3. · Maintained & cleaned exam room and all medical equipment · Organized and professional, yet warm bedside manner – Friendly, outgoing, positive personality, especially towards patients and visitors. · Collected all pertinent documents and co-pays from patients on a daily basis and verified patient insurance lik PPO, HMO and Medicaid and get authorizations for special treatments. · Educate patients about their prescriptions according to physicians orders · Authorized drug refills and provided detailed prescription information to pharmacies. 06/2014 – 05/2016 Collegebound Network, Staten Island, NYCustomer Service/Call Center Representative · Prioritized daily workflows, including all inbound calls, quotes and sales related inquiries · Effectively managed a high volume of inbound and outbound customer calls and defused customer situations calmly and courteously in a timely fashion · Answered incoming calls regarding online college services · Assisted customers with online enrollment process01/2013 – 05/2014 Liveops, PA Sales Agent/Data Entry/ Customer Service Representative · Answered an average of 30 calls per hour by addressing customer inquiries, solving problems and providing new product information · Greeted customers entering the store to ascertain what each customer wanted or needed · Described products to customers and accurately explained details and care of merchandise · Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently · Routinely answered customer questions regarding merchandise and pricing 08/2012 – 01/2013--- Oliverbase Energy Inc., Brooklyn, NY Appointment Setter / Customer Service
- 4. · Greeted customers in a timely fashion, while quickly determining their needs · Documented all customer inquired and comments thoroughly and quickly · Worked closely with clients to identify their needs and challenges and provide solutions oriented for their needs · Entered and assigned new leads using CRM tools for future potential client’s sales 12/2009 – 06/2012 Absolutess Inc. Phoenix, AZ Sales Agent/ Telemarketing/ Customer Service Representative · Answered inbound calls generated by media, print, radio, television and achieving maximum company results · Responsible for providing excellent customer service to clients by providing knowledge of products, sales pitches, and catering their needs on an individual basis · Gathered and verified all required customer information for company tracking purposes · Effectively managed a high volume of inbound and outbound customer calls EDUCATION: 2005 TCI College, New York, NY Associates Degree- Business Concentration: Accounting, Finance & Statistics 2017 A Center for Dental Auxiliary Training, NY Certification in Dental Assistant 2017 Warschaw Learning Institute , Online Certification in Dental Management