Rana Pollard has over 15 years of experience in business office management and healthcare administration. She is currently the Business Office Manager at Memorial Hermann Endoscopy Center, where she supervises staff, manages accounts payable and payroll processing, and ensures compliance with legal and regulatory standards. Previously, she held similar roles at Utica Surgery Center and worked as a Transplant Data Manager and Patient Accounting Clerk at Hurley Medical Center. She has a Bachelor of Business Administration in Management and a Bachelor of Science in Computer Systems Management.

1. RANA POLLARD
2015 Hughes Ranch Road, Houston Texas HM# (810) 610-1300 Email rswift34@yahoo.com
SUMMARYOF QUALIFICATION
• Capable of maintaining company policies and procedures; business professionalism and company guidelines
• Skilled at establishing and maintaining loyalty, at all levels with Health Care Providers and patients.
• Skillful at providing appropriate medical education activities and programs offered to Physicians and patients
• Proficient in operation of various software packages (Excel, MS Word, Microsoft Works, PowerPoint
• Maintain inventory, purchasing, procurement of products and supplies with CQI techniques, interpersonal and
written skills.
• Knowledge of medical insurance plans
EDUCATION
B.A. Bachelor of Business Administration in Management and Organizational Development
Spring Arbor University, Spring Arbor MI - 9/1/1996
B.S. Bachelor of Science in Computer Systems Management
Rochester College, Rochester MI - 5/6/2006
WORK HISTORY
Memorial Hermann Endoscopy Center
Business Office Manager 6/30/15 - Present
• Supervises business office personnel in areas of insurance, verification, compliance, scheduling of surgical
procedures
• Responsible for inputting and maintain accounts payable system ensure timely cash flow.
• Responsible for payroll processing monitoring and reporting
• Hire and provide orientation and training to staff.
• Responsible for the Center’s operations within all legal, regulatory, and accreditation standards as it relates to the
business office and medical records department.
• Maintain current policies and procedures for the Surgery Center business office

2. Utica Surgery Center
Business Office Manager 12/22/08 – 5/30/2015
• Supervises business office personnel in areas of insurance, verification, compliance, scheduling of surgical
procedures
• Responsible for inputting and maintain accounts payable system ensure timely cash flow.
• Responsible for payroll processing monitoring and reporting
• Hire and provide orientation and training to staff.
• Responsible for the Center’s operations within all legal, regulatory, and accreditation standards as it relates to the
business office and medical records department.
• Maintain current policies and procedures for the Surgery Center business office
• Conduct team meetings and establish and maintain personnel records.
Hurley Medical Center
Transplant Data Manager/Coordinator 7/01/2005 - 10/10/2008
• Maintain and input confidential information into United Network Organ Sharing database
• Provide support to incoming PharmaceuticalRepresentative for presentations
• Supportive role to Henry Ford Transplant Center
• Help gather information and confidential documentation to present to doctors
• Advises patients of responsibility regarding insurance coverage and account liabilities
• Provide timely and customer-focus responses to telephone and mail inquires from insurance companies and
patients
• Order supplies and maintain inventory for storeroom and patient examining rooms
• Established and maintain working relationship with pharmaceutical representative
• Coordinates and maintains patient and physician charges
• Relevant experience with insurances (PPO,HMO)
• Proficient in using office equipment and a variety of software programs
• Coordinate presentations and community events with Transplant

3. LensCrafters (Formerly DOC Optical)
Eyewear Consultant 7/05/2002 - 09/30/2008
• Sale frames,contacts,optical supplies and accessories
• Fit patients with frames and dispense glasses
• Ensuring all paperwork is complete to submit to insurance companies for payment
• Educate patients on new and existing products and services
• Explain all financial options in a clear and concise manner to patients
• Update promotional book weekly
• Teach contact lenses classes
Hurley Medical Center
Patient Accounting Clerk at Patient Business Services 11/02/2002 - 07/05/2005
Clerk Typist at Home Dialysis 11/02/1999 - 11/02/2002
• Audited patient bills for accuracy of charges,dates,and insurance information
• Conferred with state and local agencies, third party payors and internal sources
• Received and assembled patient bills for distribution to appropriate areas for billing
• Prepared computer adjustments to correct both financial and biographical information
• Entered dialysis charges daily and input information into CISCO
• Transcribed doctors letters
• Ordered all office supplies for unit and medical supplies
• Prepared quarterly newsletter for Nephrology Department
McLaren Hospital
Payroll Clerk 8/01/1998 - 11/01/1999
• Inputted and updated payroll records
• Updated manuals on new labor laws and procedures
• Calculate and maintain records of time and attendance.

4. • Prepared and printed monthly reports for severaldepartments
Citizens Bank Corporation
Accounting Clerk 8/01/1996 - 7/03/1998
• Researched account errors
• Performed daily maintenance on existing accounts
• Provided support to administrative staff and corporate call center
References Available Upon Request