Martina Bracy has over 15 years of experience in customer service and patient care. She has worked as a physician team member at New York Eye and Ear Infirmary, a receptionist at White Plains OB/GYN, and held other medical administrative roles. She has strong communication, computer, and multi-tasking skills and experience handling high call volumes, checking patients in/out, and confirming insurance information.

1. Martina Bracy
780 St. Ann’s Avenue, Bronx, New York, NY 10456
Tel No. (917) 951-2155
Email: bracyisblessed@aol.com
Summary
More than fifteen solid years of successful experience in customer care and patient service.
Excellent verbal, written and communication skills.
• Possess solid computer skills and medical terminology.
• Computer literate in all MS Office, Meditech 6.0 Software, Medical Manager 2.0, and Allscripts.
• Strong multi-tasking skills with the ability to train, motivate, and productively achieve goals.
• Organized, conscientious, reliable, and responsible team player.
Work Experience New York Eye and Ear Infirmary of Mt. Sinai, New York, NY 4/08-Present
Physician Team Member
• Primarily responsible for handling all telephone interactions associated
with team physicians in the Otolaryngology Department.
• Greet and establish first contact with patients. Checking patients in/out,
exam room preparation, patient services, preparing patient data,
preparing charts, and running reports.
• Confirm and update patient information. Collect and retrieve referrals or
insurance authorizations as required for patient’s visit. Obtain diagnostic
testing authorizations from insurance carriers.
• Effectively utilize communication skills upon handling high volume calls
and distributing messages in a timely manner
• Support clinical staff members for off-site offices, including instrument
and room sterilization process.
• Attended Customer Service classes provided through the Mt. Sinai
Health Care System.
White Plains OB/GYN, White Plains, NY 8/07-4/08
Receptionist
• Provided front desk clerical support direct support to the obstetrics
faculty.
• General office functions, checking patients in/out, responding to
inquiries, answering phones, copying and scanning documents, and
faxing.
• Registered/scheduled patients while collecting co-payments, retrieving
insurance referrals and collecting outstanding balances.
• Assigned to train new clerical hires.
ProMed Professional Staffing, NY, NY
Practice Receptionist
• Assignment to the New York Eye and Ear Infirmary for fifteen months
Beth Abraham Health Services, White Plain, NY
Medical Practice Coordinator
• Administrative support to all physicians
• Prepared charts, including obtaining diagnostic reports
• Daily interaction with health insurance carriers while verifying patient
eligibility and covered services
• Coordinator to patient transportation services for health center
2006-2007
2000-2005
Education William Cullen Bryant High School – Woodside, NY 1978-1981
References Furnished Upon Request