Wendy Gair is an ambitious and results-driven individual with over 13 years of experience in sales, business development, and account management. She is currently employed as a Business Development Manager at Vita Liberata, where she is responsible for presenting and selling products, training on product knowledge, and developing client relationships. Previously, she held sales roles at Grafton International, Schwarzkopf Professional, Bairstow Eves CountryWide, Lancôme, and Bud Bigallows. She has a proven track record of exceeding sales targets and implementing strategies that drive significant business growth.

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Curriculum Vitae
Wendy Gair
33, Halton Road, Newton Hall, Durham, DH1 5YJ
E: wendy.gair@gmail.com T: 07538602530
I am an ambitious, tenacious and results driven Individual. My
expertise is in the area of Sales. I am a very driven person with
great interpersonal and communication skills. I enjoy working
independently but I also like to be a part of a winning team and
always maintain a caring and friendly manner towards my clients
and colleagues. My personality is confident, proactive, calm, and
very hardworking. I do not have a 9 to 5 mentality, and this
demonstrates how determined & highly motivated I am, you will
often find me working my weekends & evenings, my current
working week is on average 63 hours.
Being an accomplished Account Manager and Business
Development Manager with over thirteen years of experience I
have been fortunate to work within an industry that is my passion –
SALES. I also have a track record in business planning and
implementing change powerfully and successfully, in a previous
role I exceeded company records and finished a year with a year
on year result of +96% growth and can provide evidence of this in
an interview.
My many years within the beauty industry has been very enjoyable.
Knowledge on business planning and working with new business is
something that I am very familiar with.
Current Employment – Vita Liberata
I currently work for Vita Liberata as a Business Development Manager
covering the whole of Scotland and North East and West England and
my duties involve the following-
 Presenting and selling product and services to potential and
existing clients
 Training on product knowledge and spray tanning in salons,
spas and department stores
 Preparing action plans and schedules
 Following up on leads and referrals from following field activity
Personal Information
DOB- 20/11/1984
Marital Status- Single
Employment Status- Employed
Education
GCSE Framwellgate Moor, Durham
 English
 Mathematics
 Science
 French
 Geography
 Art
 Graphic Design
 Business Studies
 Information Technology
 RE
2002- New College Durham
 Intermediate Art and Design
 B.T.E.C. National Diploma in
Graphic Design

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 Identifying sales prospects
 Developing and maintaining sales materials and current product knowledge
 Developing potential and current client relationships
 Preparing paperwork and status reports including activity, follow ups etc
 Identifying and solving client concerns
 Coordinating company staff to accomplish the work required to close sales
 Participating in events such as trade shows at both home and abroad
Previous Employment-
Grafton International Ltd May 2014 to March 2015
Employed by Grafton International as an Area Sales Manager for North East England and Scotland selling
cosmetic products in to spas and salons. My duties involve the following-
 Maintain and develop business with existing customers and to develop business by locating and
selling to new accounts within territory.
 Promote the company and its products to its best advantage.
 Acquire a thorough working knowledge of all company products and a thorough understanding of all
their applications .
 Meet agreed monthly sales targets and New Business target for the territory on a regular basis.
 To plan the coverage of the area in the most effective and economic manner within boundaries.
 Efficient administration of enquires, orders and other sales documents.
 To report coherently and with speed day to day activities, customer development and changing
business trends,
 communicating customer complaints/satisfaction and competitors’ activity to the National Sales
Manager.
 Develop relationships with customers that further the relationship and standards attached to the
company name visiting
 regularly and carrying out product demonstration to both prospect and existing customers.
Schwarzkopf Professional - August 2010 to April 2014
I was employed by Henkel working for Schwarzkopf Professional in the Salon Division as Field sales Territory
Manager selling Schwarzkopf hair products in the North East region. My duties involved the following-
 Selling products and services according to SHP policy and commercial conditions and taking into
account each brand positioning.
 To attend and support all related customer needs in order to assure successful development of all
brands.

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 To achieve quantitative objectives defined by SHP.
 To always follow SHP code of conduct.
Key activities include-
 Management of existing Field customers-
* Information and sell-in of product/Promotions/ Service (training, customer trips, hairdresser tools).
* Preparation of the SHP objectives and development Program for customer.
* Negotiation and signature of customer agreements, implementation of customer binding measures.
* Order Taking and alignment with TAs on customer visits/coverage.
 Role in managing large chains (alignment with Sen. KAM necessary)
*Order-taking and Customer Care and Merchandising for large decentred chains.
*Customer care and Merchandising for large central chains.
 Check of Customer Service deliverables
*Printing/sending off contracts.
*Year end bonus calculation.
 Administrative tasks
*Route planning.
*Customer data setup/maintaining (contact details, segmentation information, and payment terms).
* Visit preparation.
 Review of customer profile template
* Customer portfolio analysis (customer penetration opportunities).
* Outstanding payment analysis.

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 NCA of FIELD Customers and Potential VIP customers
 Competitor information
* Information collection and transfer to Sales Area Manager about market situation and activities:
promotions, customer spend, launches, trips, payment terms, trainings etc.
* Information sharing (with Marketing, SAM; ideally via common system).
Tools and equipment, SHP car, cellular laptop, PDA, printer, case-trolley, 24 hour internet connection,
etc.
Required capabilities/set of skills
 Entrepreneur skills and Sales results orientation.
 Strong communication skills, negotiation and presentation skills.
 Liaising with hairdressers (sympathetic personal characteristics; customer-orientation).
 Autonomous work-style (good time management, capacity to organize plan work).
 Travel availability and drive license and basic computer skills (Word, Lotus etc).
Sales Negotiator for Bairstow Eves CountryWide–June 2009 to August 2010
Working as a sales Negotiator I learned the following skills-
 Met all challenges and been very successful with my sales portfolio from initial interest of the
customer through to the completion of all transactions. This gave me month on month increase on
target achievement.
 The role involved looking after vendors by finding them a suitable client to buy their home.
 Giving marketing updates to vendors on a weekly basis so that they know what I had done to promote
their property.
 Solve any client of vendor’s problems and agree on what the best action would be to take next.
 For extra sales I would also identify other business opportunities then promote other company
services for example mortgages, valuations, solicitors, rentals and surveyors.
 Overcome objections promptly.
 Regularly lease with solicitors to ensure the transaction is running on schedule.
 Book viewings and take clients to properties.
Lancôme- October 2002 to June 2009
Employed in Boots Durham as a Sales Consultant/Make-up Expert my duties involved-
 Makeovers and consultations.
 Link Selling to new and regular customers.
 The maintenance of the customer data base.

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 Book keeping.
 Recruiting new clientele.
 Booking appointments in advance to ensure that the company met its target.
 Working to achieve my own personal target as well as targets set by the company
Bud Bigallows- November 2001 to October 2002
Employed as a customer service attendant for Bud Bigallows which was a bar and grill in Durham my duties
involved the following-
 Serving forward food and drink.
 Hygiene.
 Dealing with queries and complaints.
 Link selling
 Cash handling and banking
 Stock checking and ordering
 General Customer care
Hobbies and Interests
I am interested in keeping fit and I like to keep up with fashion. I enjoy a good walk or a good book. I have a
love of all animals and I enjoy spending time with my family and friends.
References on request.