This document is a resume for Danette Peterson that summarizes her experience and qualifications as an instructional designer, trainer, and performance consultant. Over her career, she has developed and facilitated over 80 training programs, consulted with many companies to assess needs and design customized solutions, and led new hire orientation sessions. She has expertise in areas like leadership development, sales training, customer service improvement, and using assessments like DISC profiles. Overall, the resume emphasizes her strong record of designing effective training solutions and people-focused leadership style.

1. 1
Danette Peterson, M.A.
Portfolio
Instructional Designer/Trainer
Coach/Inside Sales Trainer

2. Instructional Designer/Trainer/
Coach/Inside Sales
 Strategically executed 80+ monthly sales of home, auto and power
sports insurance policies.
 Built customer relationships with confidence utilizing my
enthusiastic personality, high energy and excellent follow through.
 Processed 30-40 sales calls a day while closing 20% exceeding
daily quota.
 Consistently recognized for outstanding sales and excellent
customer service skills.
 Led team huddles on a regular basis highlighting positive
achievements and leading motivational exercises increasing team
productivity.
 Closed sales efficiently and effectively for vest business results.

3. Instructional Designer/Trainer/
Coach/Inside Sales
 Consulted with internal business partners on insurance skills.
 Certified facilitator for “Coaching Skills” Center for Management &
Organization Effectiveness Program/Facilitated several sessions for
internal business groups.
 Consulted with internal business units to determine insurance
Continuing Education Needs & Developed Life CE workshops.
 Consulted with insurance trainers & leaders to update new hire
training materials and taught Personal Lines Pre-licensing test.
 Facilitated Shared Learning Services courses to mixed internal
business groups ( Assessment, Diversity, In-House Sales)

4. Instructional Designer/Trainer/
Coach
 Led New Hire Orientation Facilitator at CHS, Principal Residential
and CitiMortgage- Updated the program and facilitated weekly
sessions. Certified Citi new hire facilitator for: Your Key to the Citi;
Mortgage Banking Basics; Respect at Work & Diversity SOS.
 Consulted with internal business leaders/focus groups & developed
curriculum design to create a new Mortgage Banking Certificate
Program. Partnered with CampusMBA for distance learning
capabilities. Revised Program for CitiMortgage. Received national
recognition for this program through CampusMBA.
 Facilitated Customer Service workshops and Time Management;
Work/Life Balance, plus Change Process Improvement.
 Consulted and partnered with various department managers to
identify gaps and implement Human Performance Improvement
processes creating productive teams.
 Researched Manager Leadership Program.

5. Learning and Performance Specialist/Instructional
Designer/Trainer
Lead facilitator for New Employee Orientation sessions. Earned
high evaluation scores and led the continuous improvement of
the program.
Quest customer service team member:
Executed Performance Consulting and developed a
customer service process to change the customer service
culture in the hospital and clinics.
Developed and delivered curriculum and continuously
evaluated and improved the program.
Implemented up to a Level Three evaluation process
insuring a quality program creating a positive, measurable
impact on the customer service culture at CHS.
Developed Curriculum and instructed manager workshops and
others including: Time Management for Healthcare
Professionals’, Effective Meetings and Unit Secretary Certificate

6.  Peterson Training Services
Executed Performance Consulting with service industries,
factories and other businesses to assess training needs,
develop training plans/processes, align determined solutions
with company goals, researched and developed
curriculum/processes, instructed and evaluated
programs/processes while implementing continuous
improvement.
Focused on DISC Personality Profile
 Bank of America
Consulted with eight Senior Vice Presidents to create a
departmental training/process improvement plan as a Training
Director.
In addition, my responsibilities included:
Creating and directing a new Rewards and Recognition
Program.
Presenting team building activities for staff development.
Developing curriculum for a workshop “How to Use the
Managers’ Handbook”.
Learning and Performance Specialist/Instructional
Designer/Trainer

7. Learning and Performance Specialist/Instructional
Designer/Trainer
 Outcomes:
I have project management experience.
I have a vast amount of instructional design/performance
improvement and facilitation experience with external and internal
business partners including large and small groups and a variety of
professions and levels.
Skills developed include: Consulting, process improvement,
management/leadership, mortgage banking, customer service,
project management, negotiation, communication, supervisory,
budget control, needs assessment, developing training plans,
research and curriculum development, instruction, evaluating
programs/continuous improvement, DISC Personality Profile
I am a people person who has a passion for all phases of
performance consulting, instructional design/training and thrive in a
fast paced environment!

8.  Owner & Operator of Peterson Training Services (PTS)
 Contracted with Kirkwood Training Services as a Special Project
Consultant/Facilitator
Executed consulting skills & assessed company
training/process needs.
Developed training partnerships.
Researched and Developed Curriculum/process plans .
Aligned module-based/customized training/processes to
organizational needs.
Facilitated performance improvement processes, workshops
and certificate programs.
Focused on Manager/Leadership area utilizing the DISC
Personality Profile.
Learning and Performance Specialist/Instructional
Designer/Trainer

9. Special Consulting Projects
 Consulted with internal business leaders and developed a Mortgage
Banking Certificate Program for Principal Residential Mortgage/revised for
CitiMortgage. Partnered with CampusMBA to enable distance learning for
this program. Received National Recognition by CampusMBA for this
unique program.
 Consulted & developed Hiring tool & Team Building utilizing the DISC
profile.
 OUTOME:
Consulted & assessed company training needs.
 Developed training partnerships.
 Researched & developed customized curriculum to blend with
module training.
Aligned hiring & promoting perfect team members while
training/processes to organizational needs.
Facilitated and delivered workshops and certificate programs.
Evaluated and continuously improved the program.

10. Special Management Training Project/Process
Improvement
 Business Partner Training
Thirteen plus companies combined training dollars to support
training offerings to meet common training needs.
Outcome:
Consulted & partnered with internal and external customers
to determine training needs.
Designed and developed common training needs programs.
Facilitated and delivered soft skills training or contracted the
services.

11. Program Certifications
(Training and Facilitation)
Personality Profiles (DISC, Myers Briggs, Colors)
Coaching Skills-CMOE
Vital Learning Leadership Programs
Achieve Global Supervisory Programs
Integrity Systems Customer Service Program
Zig Ziglar Sales/Service workshops
Pope & Associates Diversity SOS Program

12. Development of Performance Improvement
Processes/ Training Programs
 Manager/Leader START Program
 DISC Personality Profile – Used hiring/promoting/teambuilding
 The Quest for Excellence: Building Human Relations in Healthcare
 New Employee Orientation programs
 Train-the-Trainer
 Presentation Skills
 Time Management
 Change Management
 In-house Sales Training Program
 Outcome:
A wide variety of knowledge and training that includes certification
programs and personally developed workshops.
My consulting skills and training experience are an asset when
partnering with internal and external clients to assess training
needs/processes and create plans, evaluate and measure impact.

13. Leadership
 Developed many personal leadership skills while working at
Nationwide and in Learning & Development at Peterson Training
Services, Carolinas Healthcare Inc. and Kirkwood Community
College.
 Consulted & developed, facilitated, personally completed the START
Manager/Leadership Program.
 Developed and personally completed Manager/Leadership START.
Developed training programs and long-term partnerships.
Utilized DISC Profile hiring/promoting/teambuilding
Board Member for the ASTD Chapter
Led the Principal Residential Mortgage Advisory Group.
Led New Employee Orientation facilitator for CHS and
CitiMortgage.
OUTCOME: I am a leader! I have developed personal
leadership skills.