This document provides guidelines on proper etiquette and success. It outlines general dos and don'ts such as working hard, being loyal, keeping promises, and avoiding gossip. Specific guidelines are given for office behavior like dressing appropriately, answering calls promptly, and taking care of company property. Using communication devices like cell phones for work purposes only is emphasized. Proper verbal and written communication is also discussed, including speaking clearly, paying attention, taking notes in meetings, and using correct grammar in writing.

1. Etiquette

2. Do's and don'ts -
Guide to Correct
Etiquette and
Success

3. A. General
Do's
l. Work hard
2. Be loyal
3. Keep your word. Deliver what you
promise
4. Be punctual
5. Be obedient - do as you told; if
you dont, you can be fired for
insubordination.

4. 6. Communicate - verify what you were
told; call or txt if you did not understand.
Give feedback of your assignments. Deliver
your work without being followed up
7. Deliver l00% of more of the deliverables.
8. Understand the business: company
history, products, advantages over the
competition, the MVP

5. 9. Memorize by head and heart the company
mission vision beliefs and principles.
l0. Learn as much as you can about the work
of your unit, department. You have just two goals:
to learn about the job, and be promoted.
11. Be in the 21st century:
l. Learn the social media: sms, you tube, fb,
twitter, email, blogs, and web
2. Learn how to send and receive information
at the above media.

6. 12. Learn to be both effective and
efficient
13. Be trustworthy and reliable
14. Be honest
15. Exercise leadership; avoid being
just another Juan.

7. 16. Love what you do and do what you love.
17. Do not leave anything pending; every item
must have closure.
18. Be action and solution oriented. We are not
here to debate discuss and argue. We are here to
produce results.
19. Be part of the solution rather than the problem
20. Think of ways how to arrive at a desired result;
do not load your brain with more problems and
difficulties.

8. 21, Empty your cup in order to
understand. ABCD.
22. Place your self in the hands of boss/leader in
order to achieve something; obey and allow
yourself to be mentored. (cf. Pencil parable.)
23. Have healthy attitude towards problems and
difficulties.
24. If you work for someone, you are ready to
obey, be loyal and be diligent. Establish your own
business if you cant do the above.
25. Persist; do not ever ever quit.

9. 26. If it rains, open an umbrella; if
something is wrong correct it; Avoid being a
spectator or thinking that a problem belongs to
someone else.
27. Know the happenings in your business
environment; things that affect the business up to l0
km radius
28, Remove the words: "impossible" and
"mahirap" from your vocabulary.
29. Be grateful for your blessings, passing through
your employer no matter how humble. There could
be no happiness without gratitude.

10. 30. Be team oriented; be concerned with
your business: do not go on leave or resign when
you know that everybody is struggling. Help recruit
if there is a shortage of hands.
3l. Make things happen; do not just watch nor be
in denial of problems;
32. Be mature.
33. Smile, no matter how unpleasant the day
maybe.
34. Attend to unpleasant things first.

11. Don'ts:
l. Be driven in your work; dont be
followed up;
2. Dont harbor grievances vs your office
mates or the company; if you feel about
the company, quit
3. Dont quarrel with co employees or
customers.
4. Make alibis;
5. Be static (ganon kami nuon, ganon kami
ngayon, ganon pa rin kami bukas.)

12. 6. Ever tell your boss if something is
defective, that you found it when you first
arrived. Do something if there is a problem or
defective. What are the hindrances? What is the
progress of the project or the thing being discussed.
7. Be left behind in learning
8. Fail to improve your thinking and judgment.
9. Have bad attitude: be parochial, have small mind
and be parochial
l0. Under deliver

13. 11. Be selfish: be concerned only with
pay, benefits rather than your outputs.
12. Compare the company with others; while failing
to evaluate your own progress and efficiency.
13. If you are trainee:
1. Have zero deliverables
2. Be pasaway
3. Accept new ideas and training
4. Go home if your co workers are still at it.

14. B. ON OFFICE BEHAVIOR
Do’s
1. Come to office early and regularly; if you are a
trainee, don't ever late or be absent during the 5
months period for whatever reason.
2. Wear clothes befitting office environment:
business suits for men and women; do not wear party
dresses or dresses that are distractive (clothes that
show too much flesh for women)

15. 3. Wear ids; trainees must be issued id
promptly. Even contractors must have ids.
4. Use office equipment: cp, computer for
business purposes only. You can be fired if you are
caught if you do otherwise.
5. Use a planner. Plan what you do and do what
you plan.
6. Promptly answer phone calls promptly within
the first 3 rings; answer text messages especially
from customers and bosses.

16. 7. Make it a habit to open emails DAILY
and answer promptly; open blogs and
make comments PROMPTLY
8. Use office supplies judiciously; avoid
wastage.
9. CS: promptly greet customers and attend to
them; we are all busy for the customer.
l0. Wear clean clothes, take a bath daily wear
light cologne and perfume; avoid having bo.
Brush your teeth; avoid having bad breath.

17. 11. Take care of company properties. Avoid
dropping or spilling food and drinks on cell phone
and laptops.
12. Clean as you go. Clean your utensils if you eat in
the office; deodorize the office from smell of the "ulam"
13. Be concerned with the appearance of the office and
the Holy Gardens site.
14. Improve yourself and the business daily.

18. l5. Comply with 3ffb requests for daily reports;
do not go home without submitting the reports.
l6. Comply with memo and letters
text to you promptly
17. Be serious; avoid horseplay's during working
hours.
18. DIN; finish your assigned work fast without fuss.

19. DON’TS
1. Be late or absent; if you are absent, do
not text your excuse slip
2. Have BO or BB
3. Gossip or use company time to watch yahoo
news or you tube or fb your friends
4. Submit haphazard or incomplete work with
wrong spelling wrong totals or difference, product,
quotient
5. Be deaf; answer telephone calls or text
messages.

20. 6. Text with SuN to non sun network learn to
use their unli or their adds to postpaid; or use
the company cell for personal use.
7. Use facebook for personal use. we are monitoring
your brower and facebook. Some trainees are very
active at fb; sales are nil;
8. Fail to submit book reports or internet research.
Many materials are posted at the HolyGardens
Bulletinboard.
9. Fail to open your email or blogs at least once a
day. Fail to answer them...and

21. 10 . Develop bad habits; or copy such
from the old timers
11. Listen to what to whining of old or past
employees; you will not get better.
12, Fail to meet deadlines.
13. Offer alibis when talked to; be good in
alibis
14. Be unclear in discussion; be SMART.

22. C. ON having sun cellular phone;
Every employee is required to have a Sun cell
for ease of communication:
l. Be sure it is charged always;
2. Be sure the sun sim is in the cp.
3. Answer the cp when it rings;
4. Answer the text.

23. 5. If you are in marketing make your
self available for text and calls 24/7. If
you cant do it, you are not meant for
marketing.
6. Take care of the company cp. Avoid
abusing dropping or scratching the cp.
The CP is entrusted to an individual.
However, it is to be left at the office
when someone, the holder goes out.
That is why we require individual cp.

24. If the cp is in disrepair for any
reason whatsoever, have it promptly
repaired. Replace the battery if
discharges rapidly. So that it will
last long, charge it only if it is fully
discharged.
What shall we do to make sure you
read this?

25. D Communication
Verbal:
l. Speak clearly and slowly.
2. Pay attention to the one speaking. Avoid
interrupting.
3. Clarify/ask questions if you did not understand;
4. Speak in moderate volume; avoid speaking in
whisper.
5. Look to the other party, if possible in the eye
when he speaks.

26. 6. Focus, pay attention, respect the one
speaking
7. Avoid cursing the other party; be calm
and composed even if indeed he/she is irritating all
ready.
8. Steps:
l. Tell what is to be done
2. Explain the process, or give example
regarding the topic.
3. Tell what you told them
4. Repeat the process if necessary

27. 9. Take down notes; summarize what was
discussed; if asked for minutes submit
promptly. Give written hard copies to others who
were in the meeting.
10. Avoid obtuse and unclear statements. Be clear
and specific. Go direct to the point.
ll. Be honest: state that you will check the facts if
you are not sure; avoid lying.
12, Be always prepared that you will be asked for
reports/data on your work. Remember your latest
facts/data.

28. E In a meeting:
1. Start and end the meeting promptly;
2. Make sure only those concerned with the
agenda are in the meeting
3. Go direct to the point. Talk about the
agenda. Be sure you have an agenda for the
meeting;.
4. Be on the agenda; focus on the agenda

29. 5. Focus on the meeting; avoid doing
other things on the meeting; avoid taking
calls or being
interrupted on the meeting. Promise to go
back to the caller in case your cp rang.
6. Take notes; review notes as you
implement the contents of the meeting.
7. Give feedback on your progress.

30. F. Written communication
This involves writing memo/sms.
l. Use grammatically correct English; no jojemon
or avoid street abbreviation. Do the same if you
are making posts on the FB pages;
2. Use the normal format in a letter or memo when
making an email or responding to one.
3. KISS: keep memos clear short and specific:
KEEP IT SHORT AND SPECIFIC

31. 4. Check your spelling. This blog for
example has spell write; it underlines words that
are not spelled write.
5. If you use all caps in email, it is a shout. It
means you are angry.
6. Be polite in text or email (assume the one you
are texting or emailing is an honorable person)
Show respect by using sir or mam.
7. Answer text or email promptly. Acknowledge
all emails. or text. This shows you are a
civilized person and know what he/she is
doing. Apologize if you replied late.

32. 8. Identify yourself in an email or
SMS This is very common omission.
9. Follow up your email: text or call
that you sent an email or you posted on the
blog. Ask for comments.
10. If you read the blog, acknowledge
and write a comment. You will increase your
learning and your writing ability when you
comment.
Please read and comply.
JUS

33. Thank you!
Finish