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Professional Etiquette And Do Donts

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Souvik Santra

1. The document discusses various etiquette and professionalism guidelines for workplace conduct, such as dressing appropriately, communicating respectfully, being punctual and productive, and maintaining a positive attitude. 2. Key elements of a positive work environment include being kind, courteous, and respectful to coworkers; showing teamwork; and speaking well of others. 3. Specific etiquette tips covered include maintaining professional appearance, expanding knowledge, honoring work hours, being friendly yet private, communicating effectively, listening to others, and solving problems without blaming.

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Professional (Workplace) etiquettes and mannerisms AND Do’s & Don'ts at Customer Place Presented By : Souvik Santra (Manager, 3i-Infotech Consultancy Services Ltd.)
Definition of Etiquette ,[object Object],[object Object],[object Object]
Business etiquette ,[object Object],[object Object]
[object Object],[object Object]
Etiquette is found in many areas of daily life ,[object Object],[object Object],[object Object],[object Object],[object Object]
Workplace etiquette - why is IT so important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Elements to a productive, happy workplace! ,[object Object],[object Object],[object Object],[object Object]
Getting to the top ! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting to the top - continued! ,[object Object],[object Object],[object Object],[object Object]
Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
1.Be careful with your appearance ,[object Object]
Dress appropriately ,[object Object],[object Object],[object Object]
Dress for the position you want, not the position you have. ,[object Object],[object Object]
Dress conservatively ,[object Object],[object Object]
2.Expand your knowledge ,[object Object],[object Object]
3. Honor your working hours ,[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
4.Be friendly ,[object Object],[object Object]
[object Object],[object Object]
5.Keep personal information to yourself ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
6. Be positive and supportive ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
7. Keep an open mind ,[object Object],[object Object]
8. Follow through ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
9. Communicate ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
10. Listen ,[object Object],[object Object],[object Object],[object Object]
11. Solve your own problems ,[object Object],[object Object]
[object Object],[object Object]
12. Work hard ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
13. Be a Team Player ,[object Object],[object Object],[object Object]
14. Be assertive, but not aggressive ,[object Object],[object Object],[object Object],[object Object],[object Object]
15. Don’t be in too big hurry to advance ,[object Object],[object Object],[object Object],[object Object]
16. Leave gracefully ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Misunderstandings among co-workers lead to workplace tension ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Getting Along With the Boss ( Anticipate his needs before he asks ) ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
1. (Respect your BOSS and Seniors) ,[object Object],[object Object]
[object Object],[object Object],[object Object]
2. Open Communication ,[object Object]
[object Object],[object Object],[object Object]
3. Stress Management Techniques ,[object Object],[object Object]
[object Object],[object Object]
4. Respecting the Chain ,[object Object],[object Object]
[object Object],[object Object],[object Object]
Acknowledgement of rank and status ,[object Object],[object Object],[object Object]
Do’s & Don’t at Customer Place ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do’s & Don’t (continued…) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do’s & Don’t (continued…) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do’s & Don’t (continued…) ,[object Object],[object Object],[object Object],[object Object]
After completing a call… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Focus ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Customer Is Always Right ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Golden Rule & Beyond ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When The Customer Is Not Right ,[object Object],[object Object],[object Object],[object Object]
Phone Etiquette: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Phone Etiquette: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Mail “etiquette” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]

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