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Etiquette
- 1. 1 ETIQUETTE & MANNERS: Social rules for the professional Compiled by Dotty Harshberger
- 2. 2 No matter what the situation, social etiquette rules should be followed. When should you be particularly aware of your manners?
- 4. 4 Consider some of the benefits of etiquette… • Gives professionals the tools to impress clients and colleagues. • It puts others at ease so that business can be conducted.
- 5. 5 and… • Helps to establish rapport with others more easily. • Builds confidence and helps create a winning style. •Gives the organization an overall polished, professional image.
- 6. 6 and Possessing a high level of etiquette knowledge and skills builds confidence and instills the perception of trustworthiness in others.
- 7. 7 Introductions • When you are speaking with someone you know and someone new approaches, always make an introduction.
- 8. 8 When making an introduction… • Give a piece of information about the person—it can be a conversation starter. “This is Sue, she just opened a new store in town.”
- 9. 9 What? • LISTEN to and concentrate on conversations— don’t just wait for your turn to talk!
- 10. 10 Don’t Jump! • Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.
- 11. 11 Just a peck will do. • A kiss on the cheek as a greeting is okay at a holiday gathering or a convention when you haven’t seen the person in awhile. • Resist the smooch in a purely business setting.
- 12. 12 Smile, you’re on Candid Camera! • Be an active listener—smile, nod, make eye contact and agree when appropriate.
- 13. 13 My Space • Respect a person’s personal space— don’t get too close! If you can smell lunch on their breath —you may be too close! • Give them a breath mint!
- 14. 14 Build your vocabulary! • Avoid vulgar references and swear words. • Poor language IS NOT professional and offends some.
- 15. 15 Networking Based on the success of your first impression, the other person will determine whether or not you are worthy enough for them to continue investing themselves in developing a relationship with you and your company.
- 16. 16 Mind your own business! • Don’t ask personal questions! Like… How much did that cost? Why did they divorce? Did you get a raise?
- 17. 17 You’ve got to be kidding! • Gossip—keep it to yourself! • Gossip: Everyone wants to hear it until it’s about them!
- 18. 18 Hold the door. • Whoever (guy or gal) gets to the door first should open it and hold for others who are following.
- 19. 19 The door is closing… • At an elevator, those in the elevator should get off before anyone else get on.
- 20. 20 Meeting Seating • Generally the chairperson sits at the end of the table farthest from the entrance.
- 21. 21 Does anyone know what time it is? • If you are attending the meeting—be on time! • On time means arriving a few minutes BEFORE the meeting begins.
- 22. 22 Who’s in charge of this meeting? • If you are leading a meeting ARRIVE EARLY! Check the room’s temperature, lighting, and arrangement. • Get yourself organized. • Greet the participants as they arrive.
- 23. 23 Keep your Word. • Do what you promised you would do! Make that phone call! Write that note! Make the arrangements!
- 24. 24 H2O • Always thirsty? See a doctor! • Having a bottle of water is alright if water is available to others. • If you’re the only one— put it away!
- 25. 25 Placing a telephone call… • If you’re making a call, identify yourself first, then ask to speak to the person you’re trying to reach.
- 26. 26 When you finally reach the person… • Before you jump into a deep conversation, ask if they have time to talk.
- 27. 27 If you’re on the phone and another call comes in… • Always ask if it’s alright to put them on hold.
- 28. 28 Sign Language? • Do not interrupt someone on the telephone by gesturing, speaking or writing them notes!
- 29. 29 What about voicemail? • If you must leave a message, state your name (spell if they don’t know you), phone number, date and reason for the call. • Repeat your phone number at the end— SLOWLY.
- 30. 30 You’re Ringing • When you are in ANY meeting, turn off your cell phone ringer— accept voicemail and text messaging only!
- 31. 31 Can you hear me now? • If you MUST take a call in a public place—try to move to a more private space. • Hearing one-sided conversations alienates the person NOT in the conversation!
- 32. 32 I can’t talk now, but… • If you must talk in a public place (bus, elevator, airplane etc.) keep it short and discreet.
- 33. 33 Rapid Response • Forget junk mail and forwards, but ALWAYS respond to a real message on your e-mail.
- 34. 34 watch wat u say • While our Internet culture is full of shorthand, check your e-mail for grammatical, capitalization and spelling errors! In business—no shorthand!
- 35. 35 Moving? • Close your e-mail address at an old job and have them forwarded to an appropriate person. • Let everyone know your new e-mail address.
- 36. 36 No eating with your fingers! • During the first course of the meal, use the utensils on the outside. • For example, the salad arrived, use the fork on the far left. Entrée arrives, the next fork.
- 37. 37 I want to eat my dessert! • When wanting to eat your dessert, use the utensils that were placed above the plate.
- 38. 38 Put the napkin where? • Open the napkin, refold in half and place in onto your lap with the fold away from you.
- 39. 39 How did that get on the floor? • If your utensils or napkin fall, DO NOT crawl around on the floor to retrieve—flag down a waiter and ask for another.
- 40. 40 I can’t eat another thing. • Finally done eating? Place all of your utensils on the plate with the tip of the fork and knife across the plate, pointing at 11 o’clock.
- 41. 41 Chop sticks or Chop Suey? • Eat your Chop Suey (or any other food) with chop sticks ONLY if you already know how to use them—learning in front of someone can be ugly!
- 42. 42 What’s in my Mouth? • Great meal when— all of a sudden you realize something in your mouth needs to come out! • Cover your mouth with a napkin and get it out— discreetly!
- 43. 43 Doing lunch? • Whoever invites a colleague or client to a business lunch pays for it— that includes the tip, coat check and parking if necessary.
- 44. 44 Where to Lunch • Select a restaurant that is conducive to conducting business. • The restaurant should be centrally located for both, or close to the guests’ office.
- 45. 45 Mirror, mirror on the wall… • Don’t primp at a restaurant table or in public. • Use the restroom to groom!
- 46. 46 Party time! • Have fun, but maintain control! DO NOT get drunk hit on a co-worker stay at the buffet
- 47. 47 Warning: DO NOT PICK • at your teeth. • at your face. • your nose. • on your friends.
- 48. 48 Never, Never, Never… • Burp • Snort In general: DO NOT make ANY bodily noises that are rude and disgusting!
- 49. 49 Allergies and colds happen, but… • DO NOT blow your nose at a table. It’s alright to pat your nose with a tissue. Otherwise, excuse yourself and find a place away from others.
- 50. 50 Finally… • Take time to say “please” and “thank you” more often. • Don’t forget to say “Hello” rather than “Hi”. • Say “you’re welcome” rather than “no problem.”
- 52. 52 Sources • www.bartleby,com/95/ • www.emilypost.com • www.etiquettehell.com • www.etiquetteessentials.com • www.udefineucom • www.lettgroup.com