Erma Coleman has over 15 years of experience providing patient support and care coordination at the University of Illinois in Chicago. She has advanced from roles like patient service specialist, ambulatory care assistant, and unit clerk. Her skills include greeting patients, obtaining information for admission, providing comprehensive support from pre-admission to discharge, handling billing and collections, and managing patient records with attention to detail. She is recognized for her strong communication, discretion, and ability to support both patients and their families during times of crisis.