1. Sang H. Hong
720 Prestwick Lane #303, Wheeling, IL 60090
Tel: (847)877-1096 E-mail: Sang.Hong@Hyatt.com
Objective
Continue to grow and further my knowledge of the hospitality industry and share my passion for
food and beverage.
Education
 Kendall College – Chicago, IL
Les Roches School of Hospitality Management December 2007-
Pursuing a Bachelor of Arts with a concentration in Hotel Management June2012
 Les Roches Marbella – Marbella, Spain (6 month program)
Skills
 Trilingual in English, Korean and Beginners Spanish.
 Excellent communication and interpersonal skills
 Opera PMS, Encore PMS, Dinerware POS, Micros POS, and OnQ PMS
 Microsoft Office proficient
Experience
Hyatt Regency Chicago – Chicago, IL September 2011-
Assistant Front Office Manager Present
 Engaging with associates for exceptional Gallup scores
 Ensuring quality HySat Scores and instilling LRA standards
 Perfecting payroll procedures and producing accurate WMS readings
 Forcasting appropriately for proper staffing levels to be in line with HPOR/CPOR.
 Creating incentive programs to increase hotel revenue, increase Gold Passport enrollments, and drive
scores
 Learning to develop assocaites through on-spot coaching and mentorship
Hyatt Regency Chicago – Chicago, IL June 2011 –
Back of House Manager September 2011
 Maintained accuracy of payroll
 Gained skills in purchasing supplies for the department
 Created the schedule for Front Office Staff
 Assisted Housekeeping during Union strike
Hyatt Regency Chicago – Chicago, IL December 2010-
Front Office Lead June 2011
 Answered phone calls directed to Front Office
 Maintained control of Rooms Inventory
 Supervised staff for quality customer service while coaching agents on proper procedure
 Recreated the Contol checklist during Opera Conversion
Hyatt Regency Chicago – Chicago, IL May 2010-
Rooms Division Intern Decenber 2010
 Worked as a Front Desk Agent/Control
 Handled guest issues over the phone
 Gained skills as a supervisor