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James Burns HHUSA Final Revised Resume
- 1. JAMES BURNS 4162 ½32ND Street, San Diego CA 92104 619 307-5164 jamesburns14@gmail.com PROFESSIONAL SUMMARY Aspiring Medical Customer Service Representative, Medical Clinic Assistant, and Military Veteran offering over 6 years of proven experience in basic & life-sustaining patient care and administrative support. Accomplished measurable results while leading personnel in a dynamic, fast - paced environment. Possess a comprehensive background in medical records management, medical terminology, order input, phlebotomy, intravenous therapy, EKGs, heart telemetry, vital signs documentation, and wound care derived from conducting domestic and global operations in Iraq. Managed risk to protect assets, property, and equipment valued over $10K while meeting the expectations of senior leadership. Recipient of multiple awards for outstanding performance and professionalism. Career supported by the successful completion of the United States Navy Field Medical Service Technician Course and the current pursuit of a Bachelor of Science Degree in Biology from National University.  Acute Care / Urgent Care  Patient Advocacy  Regulation & Compliance  Customer Service  Microsoft Office Suite  Training and Development  Performance Improvement  Data Collection & Analysis  Documentation Management PROFESSIONAL EXPERIENCE GOOD NITE INN – San Diego CA 2014 – Present Certified Front Desk Guest Service Representative  Made reservations for at least 1,000 people per month  Answered more than 2,000 phone calls, took messages, and addressed any concerns guest identified  Assigned guest rooms while meeting exceptional housing standards; coordinated with housekeeping and maintenance staff while managing multi-line telephone systems  Confirmed more than 1,000 reservations had been correctly entered into the hotel managing system  Helped to increase sales by almost $5,000 per month  Performed additional tasks outside of guest registration to accommodate any special events  Greeted guests in a courteous and professional manner while promoting any special deals with partnering restaurants or other businesses; handled orders, comments, and complaints; and addressed complaints to ensure overall satisfaction for guests  Verified customers’ credit, balanced rebates, and handled financial transactions during shift ensuring that expenditures were authorized properly and accounts were up to date at all times  Reconciled cash drawers according to accounting specifications with an 99% accuracy rate  Helped renovate 150 rooms to better satisfy the guest needs  Assist in training 4 people to run the front desk operations DEPARTMENT OF VETERAN AFFAIRS – San Diego, CA 2011 – 2013 Work Study Program  Greeted thousands of incoming patients and ensure all procedures are followed  Confirmed 1,000 patients havedata in the correct file  Maintained over 1,000 veteran records  Answered hundreds of phone calls and directed personnel to appropriate department  Helped with landscaping at two national cemeteries UNITED STATES NAVY – Various Locations 2004 – 2010
- 2. JAMES BURNS PAGE2 Medical / Dental Assistant Manage medical records for over 20,000 active duty personnel on all immunizations, physical requirements, and lab results to help maintain 95% readiness.  Organized, directed, and coordinated medical treatment for over 1,200 walk-in outpatient visits per month in various departments: OccupationalHealth, Immunizations, Vaccinations, and the Laboratory  Monitored patient vital signs, obtain vital signs, assists healthcare provider with treatment and medical procedures, counsel patients regarding treatment plans, monitoring fluid intake and output, and perform first aid procedures  Assisted Medical Officer’s with administrative procedures, emergency treatment, equipment maintenance, infection control, laboratory tests procedures, material management, medication administration, patient assessment, and transportation  Provided leadership and training 12 sailors in daily clinical office duties to include monitor vital signs, charting, and order medical supplies for the clinic  Assisted more than 100 hospital corpsman officers in treatment of patient  Created medical or dental records for at least 20,000 servicemen and women  Administered subcutaneous and intradermal injections to at least 300 patients a day  Submitted medical and dental readiness reports on the base weekly  Managed inventory and was responsible for a budget in excess $10,000 EDUCATION Associate of Science Degree, San Diego Mesa College, San Diego CA – 2012 Bachelor of Science, Biology, National University, San Diego CA – Expected Completion Date 2017 CERTIFICATIONS Field Medical Service Technician Course, US Navy – 2005 Dental Assistant Course, US Navy – 2004 AWARDS Navy Unit Commendation Medal Navy Good Conduct Medal (2) National Defense Medal Iraq Campaign Medal TECHNICAL SKILLS Software: Microsoft Office (2003, 2007, 2010), SharePoint Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8