This document provides a summary of Erin R Schnur's professional experience and qualifications. It summarizes her experience over 15 years working in order support management and customer service roles, where she has developed strong organizational, communication, and problem-solving skills. She is seeking a new challenging position that allows her to utilize her expertise.

1. Erin R Schnur
1432 Concord Lane
Schaumburg IL 60193
708-288-3685
SUMMARY
A professional Order Support Management with experience workingin a fast paced environment seeking a
challenging and fulfilling position where I can further utilize my strong organizational, technical and interpersonal
skills.
EXPERIENCE
Life Fitness A Division of Brunswick Corp, Rosemont, Illinois 2001 to Present
Consumer Order Support
 Primary liaison for communication for external and internal sales force / distributorwithin the corporateoffice
to minimize exposure and assist in conflict resolution
 Train new Order Management Representatives
 Primarily responsible for maintaining and tracking orders(all types)
 Manage the order processing and trackingof all key accounts, as it relates to transportation, by coordinating
the loading and delivery of equipment
 Assist in answering end-usertelephone and email questionsabout Life Fitness products and services, etc.
 Develop procedures forthe Customer Care function and key accounts
 Create and maintain sales reports in Oracle BusinessIntelligence for both internal staff and external
customers
 Serve the needs and fulfill the expectations of Life Fitnesscustomers and sales reps and manage all aspects
of the orders to ensure that the customer receives the correct product in a timely fashion.
RMA Specialist
 Responsible for moving all inventories at our third party installers to maintain a storage level of zero dollars
 Maintain and research all open or incorrect RMA’s
 Performnecessary transactions in Oracleto show movement of inventory
 Travel to each DC monthly to perform inventory counts and build return truckloads
National Van Lines, Broadview, Illinois 1999 to 2001
Customer Service
 Schedule household moves
 Coordinate moves with customers and dispatchers
 Assisted VP in process improvement projects
 Train new employees
 Assist customers with claims process for lossof goods, etc
 Taxes and license for new trucks, and drivers
COMPUTER SKILLS
Experienced with Word, Excel, PowerPoint, Lotus Notes, Adobe Acrobat, Oracle, OracleBusiness Intelligence, and
Internet Research
REFERENCES
Available Upon Request