Lori E. Holtmeier has over 15 years of experience in customer service and inside sales roles. She is currently an Inside Sales Representative at Bearing Headquarters in Alton, IL, where she provides customer service, quotes, order entry, and acts as a single point of contact for clients. Previously, she held similar inside sales roles at Nidec Motor Company and has also worked in customer service for Office Team and Sprint. She has a Bachelor's Science degree in Public Relations and Speech Communication from Central Missouri State University.

1. Lori E. Holtmeier
318 Ponderosa
314.458.3372 O’Fallon, IL 62269 lorih73@yahoo.com
PROFESSIONAL EXPERIENCE
BEARING HEADQUARTERS, Alton, IL 2015 – Present
Inside Sales Representative
 Responsible for providing customer service to wide range of clients to ensure all requirements are met.
 Providing quotes, order entry, issue resolution to customers.
 Single point of contact for clients to increase sales and profit margins.
NIDEC MOTOR COMPANY, Florissant, MO 2007 – 2015
Inside Sales Representative
 Identify, communicate and support resolution of problem areas regarding data entry, system error, customer -
service issues, customer-training issues or other areas that may negatively impact the overall customer-service
process.
 Ensure high-level of accessibility to customers, including the handling and processing of a large volume of
telephone calls in a timely and efficient manner.
 Maintain customer files and data including pricing, contracts, profiles, and open / closed customer orders and
requests.
 Maintain control and organization of quote and order status from beginning (quote/ order) of process until the
end (deliver of product). This includes related submittals, special price requests, expedites, inquiries, credit
holds, orders pending clarification and other issues which may delay quotes / orders.
OFFICE TEAM, St Louis, MO 2006 – 2007
Customer Service Representative – Emerson Motors
 Handle in bound customer calls regarding order status, motor availability, and cross referencing of existing
motors to new models
 Responsible for ordering motors for national clients
 Handle all returns, credits for clients and expedites for customer
 Wrote how to guidelines for future training on Citrix Application
SPRINT 2000 – 2006
Material Coordinator – Network Engineering Logistics and Resources, Overland Park, KS (2005 – 2006)
 Inventory Specialist
 Responsible for ordering all installation material for the New York/New England region as well as Puerto Rico
 Trained all new Inventory Specialists and contractors
 Arranged for shipment of materials from warehouse to installation site and resolved all delivery issues
Installation Coordinator – Network Installation Services, Kansas City, MO (2001 – 2005)
 Material Coordinator
o Serve as representative for Installation on Process Improvement teams.
o Resolve all outstanding material issues to ensure timely completion of Installation projects.
o Track all material to Central Installation Technicians.
o Generate ad hoc and weekly scheduled reports to track project status.
 Budget Analysis for Cost Center
o Assisted in the development of a new process to resolve contractor vendor payment issues.

2. Lori E. Holtmeier Page 2
o Reconcile contractor vendor invoices to Sprint internal billing system.
o Payment of vendor invoices for Cost Center including tracking of expense vs. capital charges.
o Monitored expense budget and PCS phone usage for work group
 Fleet Administration for Cost Center
o Track and analyze Cost Center Fleet of approximately 40 vehicles and provide recommendations to reduce
the number of units.
 Human Resources liaison for Cost Center
o Track and ensure timely completion of all annual associate performance reviews.
o Track training for all associates.
 Provide administrative support to personnel in Central Region work group, which included 50(+) Sprint
employees and contractors in 14 states.
o Maintain personnel database and organizational chart.
o Coordinate all inter-departmental personnel moves.
o Create Reports for budget review meetings, quarterly staff meeting, and ad hoc reports.
Executive Administrative Assistant
Technology Services Integration Management, Kansas City, MO (2000 – 2001)
 Served as senior secretary to the Director of Integration Management Planning.
o Managed the Director’s calendar
o Provided administrative support for five mangers within the group.
o Coordinated meetings
o Prepared monthly activity reports
o Managed Department assets.
Associate – Technology Services Integration Management – Kelly Services, Overland Park, KS (2000)
 Served as senior secretary to the Director of Integration Management Planning.
 E-business Management Organization:
o Completed survey of over 500 government customers regarding use of Sprint products and services.
Responsible for tracking and categorizing customer questions submitted through the Sprint web page.
Prepared report for Managers meeting.
PLANNING SERVICES ASSOCIATES, INC., Warrensburg, MO 2000
Associate Financial Planner/ Marketing Manager
 Created all client promotional materials and informational material concerning the company.
 Assisted with the planning of informational seminars for clients.
COMMUNITY SERVICE
American Red Cross Disaster Services – Team Leader, 2009 – Present
American Red Cross CPR Instructor, 2014 – Present
EDUCATION
Bachelor of Science, Public Relations and Speech Communication,
Central Missouri State University, Warrensburg, MO