Willie Watkin has over 15 years of experience in various IT, customer service, and administrative roles. He has strong technical skills including troubleshooting hardware and software issues, installing and configuring operating systems, and managing inventory systems. Watkin is proficient in Microsoft Office, CRM programs, and remote desktop software. He aims to contribute his critical thinking and problem-solving abilities as well as his strong communication and organizational skills.
Areas of Expertise:
Customer Service * Proactive Work Ethic/Good Attitude
Inside Sales
Problem Identification/Solutions
Sales/Closing
Retail
Excellent Window skills and Microsoft Office skills (Excel, PowerPoint, Word).
Strong in-depth technical knowledge in information security with emphasis on anti-virus
Areas of Expertise:
Customer Service * Proactive Work Ethic/Good Attitude
Inside Sales
Problem Identification/Solutions
Sales/Closing
Retail
Excellent Window skills and Microsoft Office skills (Excel, PowerPoint, Word).
Strong in-depth technical knowledge in information security with emphasis on anti-virus
Shift Ahead- Your IT Resource Partner for NOC, Helpdesk, Telecom Infra, Remot...rajeebghosh
Shift Ahead is A Managed / IT Services / Staffing Solutions Provider with over a decade experience managing staffing resources for its clients who need extended office with competent flexible staffing which makes a business difference
Company backed by experience
Pioneering Management of US / European based Helpdesk / NOC/Monitoring Support services first time in India way back in 2006-07.
#NetworkOperations #CustomerService #TechnicalSupport #Cloud/Data Services
#ITInfraSupport #Analytics #EnterpriseRedev #WhiteLabel
I am a graduate of Computer science from University of Ogun state, with a masters degree in Social Media management and Digital Marketing from the University of Cape Town. South Africa.
i have a wealth of experience;
Social media management and strategy
Digital marketing
Website design and hosting
Search Engine Optimization.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
Willie Watkin Resume
1. WILLIE WATKIN
1351 MOUNTAIN VIEW LANE
CHULA VISTA, CA, 91911
W_WATKIN@YAHOO.COM
CELL PHONE # 858-212-8879
SKILLS HIGHLIGHTS
Management/Leadership Skills: Qualified IT Professional in a vastly growing organization, implementing basic software and hardware
procedures improving business functionality. Skilled to work independently and part of a team to improve productivity. A critical thinker who can
learn quickly, develop expertise, and produce immediate contributions in systems, analysis, and operations. Empowered and highly professional
individual, results oriented and extremely organized, excellent communication, relationship-building skills and a team player with a desire to
succeed. Especially in these areas of Hardware and software Troubleshooting. In addition, Administrative, Inventory Control System,
Manufacturing, Sales Representative, Client Services, Real State, Data Entry, Promotions, Event Planning.
Software / Applications:
CRM (Salesforce), Remote software (GotomyPC, Axeda, Kaseya),Voip (Genesys) Outlook Web Access, MS Office
2007/2010/2013, Exchange, MS Outlook, Adobe, Photoshop, Norton Ghost PC Hardware, Project management, Cencon,
Fujitsu software, Enterprise cloud Management (ECM), Agile, Oracle, Portal - Tableu, Excel, Power point, Access, Windows95
XP, Windows, Multico rater, Imaging, Act, Power Point, Vici, Excel, PowerPoint, Word, WordPress and Visual Basic Express.
Operating Platforms: Windows 8
PROFESSIONAL EXPERIENCE
EcoATM August 2014 - Present Time
Full time - Technical Support 1
KEY SKILLS & AREAS OF EXPERIENCE
• Utilized vast experience in Technical Support Inbound Call Centers. Technical Lead for 6 months of Tech Support floor of 30-50+
employees. Communicate and deliver multiple important directions methodologically in fast, friendly manner.
• Technically trained 1-on-1 and in groups; taught new skills and assigning new tasks to provide each technician a variety of
responsibilities and experience.
• Experienced in remote desktop troubleshooting techniques and proficient with Windows Operating systems; log into over 2000 computers
and troubleshoot numerous errors, dispatching a third party technician to go onsite if they cannot be fixed remotely.
• Responsible to direct technicians for hands on repairs with the use of tools, whether it is electrical, mechanical or software related.
• Answer incoming calls from law enforcement for claims issues and complains issues for proper investigation during the kiosk inspection
for devices that have being reported loss or stolen.
• Answer incoming calls from customer having issues using our kiosk or the kiosk is out of service for technical issues and resolve the
issue within time matters.
• Provide technical assistance and support incoming inquiries for portal-dashboard cases and issues related to computer systems, software,
and hardware to investigate error messages and inspect the issue for proper troubleshooting.
• Respond to inquiries over the phone or via email messages for Team Members seeking help.
• Perform troubleshooting remotely through GoToMyPC software and Kaseya.
• Escalate critical issues or outages properly and in accordance to our company technical policies and procedures.
• Follow-up with Team Members to ensure the issue has been resolved.
• Respond to inquiries, run diagnostic programs, isolate problems, determine and implement a solution.
Promoted to Technical Support 1 July 2013 -
Present
EcoATM, Sorrento Valley, CA
Full Time – Electronic Processor
• Process and inspect phones and other devices received from ecoATM Kiosks.
• Conduct test of collected devices.
• Data Entry and sort devices for shipment.
• Packing devices into boxes for buyers.
• Keep an Organize inventory control system.
• Move boxes in and out of processing lab.
PHONE NET, San Diego, CA February 2012 – May 2013
Full Time - Sales Representative
• As a sale representative and telemarketing rep for Phone Net, I was able to manage outgoing calls and receiving incoming calls from
different customers with different situations like non-subs, recent disconnects, and current customer from Charter Communications.
• Meet quota every week as the client requested and focus on the benefit and features of the product we were selling.
• Maintain a great customer service relationship, quality control and organization skills with team leader, managers, co-workers and
2. customers.
• Able to stay calm and collective under pressure during busy hours.
COMPUTER TO SAN DIEGO KIDS San Diego, CA
HELP DESK TECHNICIAN October 2011 to March
2012
KEY SKILLS & AREAS OF EXPERIENCE
• Refurbished various brands of computers donated by different companies that enabled low income families access to information
technology
• Provided customer support to ensure the technical needs of the families/organization were met
• Imaged numerous hard drives using Norton Ghost which streamlined the process of PC availability to families in need
• Configured Windows operating system and Microsoft Office to ensure usability of common software
• Installed antivirus software to PCs assigned to make sure that protection was provided against malicious code damaging to
hardware/software
• Tested PCs directed to verify the operational state which alleviated families from future fees to repair
ACCOMPLISHMENT
I was able to refurbished 8 to 10 PCs at once and increase productivity
SHARP TREATMENT SOUTH BAY, Torrance, CA July 2010 – December 2010
Full Time (On Call Seasonal) Shuttle / Van Driver
• Welcome each customer with a smile. Facilitates their access to and use of the establishment by offering information, direction and
assistance.
• Treat all passengers in a courteous, friendly, and professional manner. Operates passengers vans / shuttle safely and efficiently.
• Follow scheduled routes, response requests from management for unscheduled pick-ups, or drop offs.
• Kindly assists passengers in boarding and exiting the vehicle.
• Inspects exterior and interior of vehicle at beginning of each shift for a properly operating headlights, turn signals, brake lights, interior
lights, air conditioning or heating, mirror adjustment, properly inflated tires, windshields wiper, etc. Prior to driving shuttle / van
• Make sure that the inside and the outside of the vehicle is clean. Responsible for keeping the van or shuttle fueled.
• Accurately complete driving trip each shift with information including driver number, vehicle number, number of passenger, pick-up or
drop-off times, mileage and destination etc.
DEBT ADVISORY ALLIANCE, Fountain Valley, CA July 2008 – June 2009
Full Time - Loan Consultant
• Secure and analyze/verify customer’s financial statements, including tax returns that were submitted in their loan application package.
• Coordinated and presented to the financial institutions the many volumes of customer’s application packages for loan approvals.
• Assisted realtors and buyers with their loan processing.
• Assisted customers with their notary document processing.
DATA IMPACT, Huntington Beach, CA August 2007 – March 2008
Full Time - Data Entry (Job-share)
• Entry data with optical scanners and dealing with sensitive or private information such as medical, financial or military records, a person's
character and discretion becomes very relevant as well.
• Document imaging 3500 scanner.
• Assist other department with moving boxes of personal documents around from one storage to another storage and organize boxes by
categories with labels.
ZIP FIZZ HEALTHY ENERGY DRINK, Irvine, CA June 2006 – July 2008
Part-time Marketing Promoter and Sales Representative / Circulation Specialist
• Promote new products and explain product use and product health labels.
• Coordinated Grand Opening promotions and events for client’s new stores.
• Assisted in analyzing store feedback on seasonal events.
• Responsible for market research and development of effective marketing plan
• Maintain budget records and coordinated accuracy with accounting department.
• Reconciled invoices, created purchase orders, issued check requests.
EDUCATION
2011 - Present Southwestern College, Chula Vista, CA.
2011- 2013 ITT TECHNICAL INSTITUE San Diego, CA - (ASSOCIATES DEGREE – NETWORK SYSTEMS ADMINISTRATOR)
2009 - 2011 Orange Coast College, Costa Mesa, CA General Education
1994 - 2000 High School Diploma, Santo Torivio P.A (Peru-Trujillo)
REFERENCES AVAILABLE UPON REQUEST