Dee Jenkins is seeking a customer service or account manager position utilizing over 20 years of experience in customer service, support, and account management. She has a proven track record of establishing productive customer relationships, resolving complex issues, and expanding business. Specifically, she managed the largest account for over 10 years, growing business over 15 years with the first international customer in Mexico. Her skills include experience in logistics, design specifications, expediting orders, and contributing to company success. She aims to become a meaningful member of a strong, dedicated team through her strengths in troubleshooting, problem solving, and building customer loyalty.

1. Dee Jenkins
Vandalia,Ohio 45377
937 – 564 – 1053 | dee.jenkins1@gmail.com| https://www.linkedin.com/in/dee-jenkins-8a472818
CUSTOMER SERVICE ACCOUNTMANAGER | CUSTOMER SERVICE
I am seeking a Customer Service, or Customer Service Account Manager position that I can utilizemy skillsgained frommore
than 20 years of experience and become a meaningful member of a strongand dedicated team. I have s uccessful
experience in customer serviceand support with recognized strengths in accountmaintenance, problem solvingand
trouble shooting.Includingthe ability to build productiverelationships,resolvecomplex issues and win customer loyalty.
 Established firstinternational customer in Mexico , earned recognition as Top Vendor and grew their business over the
courseof 15 years
 Managed company division’s largestaccount(FireDepartment of New York) for over 10 years. Provided logistical
support, assisted with design specifications,expedited orders and expanded overall business
 Able to maintain customer satisfaction and contributeto company success
 Key focuses: Customer Service, Account Manager, Management, Liaison,Supply-Chain,Team, Communication,Client-
Focused, Customer Inquiries,Scheduling,Team, Service Management, Face-to-Face & Phone Interaction Environment,
Customer Service Management, Customer ServiceAccount Manager, Orders,Fun, Clients,Production
SKILLS
Technical Skills
• Windows System Environments
• MicrosoftWord, Outlook,
PowerPoint Course-
• Accounting Essentials Course-
(Quick Books)-IN PROGRESS
• Adobe Acrobat Course-IN
PROGRESS
• MRP
• Customer Schedules
• Work Orders
• International Experience
• Event Planning
• Inventory
• OrderingPrompts (Raw
Materials & Finished Goods)
• Creating & ApplyingPricing
Structure
Soft Skills
• Business Etiquette (Effective Communication, Time Management) Course-
• Supervised all bid preparations
• Contract administration
• Renewal and complianceto
State, Federal laws
• Customer Service
• Leadership
• Integrity
• Resourceful
• Team Player
• Problem Solver
CERTIFICATIONS
 MicrosoftExcel Certification (In Progress)
EDUCATION
New Horizons Computer Learning Center, Dayton, OH
Business Administration Associate Program (Microsoft Office, Adobe Acrobat, Quick Books)
(Sinclair), (Dayton, OH)
Accounting 1 and 2, Project Management, Purchasing Principals
Northridge High School, Dayton, Ohio
High School Diploma
PROFESSIONAL WORKEXPERIENCE
08/2016 – Present, Business Administration Associate Student | Professional Development
New Horizons Computer Learning Center, Dayton, OH
02/2015 - Current, Customer Service Representative
Flow Dry Technology, Brookville,OH
 Work automotive customer schedules weekly and enter in MRP
 Generate work orders for production
 Enter customer PO’s,working with production to expedite as necessary
7/2014 - 1/2015,Job Transition
3/1986 - 06/2014,International Operations Mgr. | Account Liaison | Purchasing | Customer Service | Special Projects
Morning Pride Mfg. LLC dba - Honeywell First Responder Products/ Total Fire Group, Dayton, OH 45414

2. Notable Projects:
 Worked with outside company to set up a customer interface return program
 Worked with outside company to develop a boot sizingtool thatcorrelated to our rubber boots
1994-2014 Fire - Department of New York
 Responsiblefor this accountin house sincecontractawarded. Liaison between our company and FDNY quartermaster.
 Involved in initial sizing,gear shipments,exchanges, subsequent sizing’s,daily requirements and orders sincethat time.
Account $7.5 million
1998-2008 - Morning Pride Mfg. /dba Total Fire Group
 In 1996 our company started handlinginternational salesdirectly,and I was assigned the task of determining how this
process would work for our company.
 I researched and work with freight forwarders and came up with our schedule B, or HTS codes and shipping
documentation for shipping.At this time sales were handled by distributors. Determined process for quoting with
dimensional weights,and other aspects.
 Determined our distributor network, worked closely with distributors on strategy and in 2007, I worked closely with
distributor in Mexico city and we won Mexico City FD, MX head to toe clothingaccountfor $400,000.
International Operations Mgr., 1999-2014
 Responsiblefor developing the shippingdocuments required for each country. Also worked with Export compliancefor
new Certificateof Origins and Honeywell requirements.
 Worked with Export Complianceon shipments stuck in customs and sent them required information so they could
classify for tariffs.
 Liaison between Export Complianceand sourcingatend of year, when sendingfileto sourcing,to obtain information
from vendors in order to classify for HTS and NAFTA.
 Under Honeywell I was responsiblefor planningtheInterschutz show in Germany and all itentails,rooms,booth space,
badges and attendance , determining initial International pricing,supportingand unnoticed,trainingthe new in country
sales team on our products, daily philosophies,and strategies atthe time, and givingadvice.
 Honeywell bought the company in 2008 and International sales were$5,000,000.
 Supported MiddleEast Sales leader,strategic supporton products, supported distributors,supported initiativeon EN
Certified products by givinginformation on products likehelmets.
 Supported Latin American Sales leader strategically on bids,helpingto determining products and expediting through
production to meet aggressivedelivery terms. Also responsiblefor legalizingdocuments for these bids at Clerk of Courts
Chamber of Commerce and Secretary of State.
Contract & Bid Supervisor, 2004-2008
 In addition to Export responsibilities,I reviewed all domestic bids and contracts submitted,for errors or revisions
 2001 Director, InsideMarketingAssoc/Lead ISO Auditor
 In addition to Export responsibilities,I supervised 10 customer servicereps. and responsiblefor training,and
interpersonal conflicts.Lead ISO auditor for 3 years.
 MorningPride Mfg.
Marketing, Special Projects, ASST. to VP of Marketing, 1993-1999
 Handled big City accounts in house.Coordinated the purchaseof all rawmaterialsfor clothingand auxiliary items (boots,
gloves, helmets) to coordinatewith manufactured items on whole department conversions.Shipments would be for 300
FF at a time, made up of coats,pants,gloves, helmets. Continued to be Liaison for accountand would handleany issues
that may arise. Handled startup projects for VP of marketing, export one of them.
Purchasing Agent-Inventory Control, 1988-1992
 Purchased all materials used in manufacturingof clothing.Also purchased auxiliary items such as boots,gloves and
helmets. Did a physical inventory every month and maintained daily counts to ensure the availability of supplies that
were needed to fill customer orders.
Customer Service Representative, 1987
 Processed new orders and checked deliveries on orders for customers.
Billing Clerk/Accounts Receivable, 1986
 Responsiblefor daily billingof what was shipped.
 Also,posted monies received to accounts and called on outstandingbalances.
7/1986 – 7/1994,Inventory Management | PettyOfficer 3rd Class (E4)
US NAVY Reserve, Dayton, OH
 Responsibleto learn the processes to manage inventories of repair parts and general supplies thatsupportships and
shore based activities
 Responsibleto learn processes to receive, store and issuematerial and repair components at 2 duty stations.
ADDITIONAL INFORMATION
 Key focuses: Customer Service, Account Manager, Management, Liaison,Supply-Chain,Team, Communication,Client-
Focused, Customer Inquiries,Scheduling,Team, Service Management, Face-to-Face & Phone Interaction Environment,
Customer Service Management, Customer ServiceAccount Manager, Orders,Fun, Clients,Production