Matthew Kite has over 15 years of experience in customer service, IT support, and property management. He currently works as an IT Supervisor at Global Technology Services where he manages a team that repairs electronic devices. Prior to that he held roles in IT field technician work, forklift driving, stocking, and property management. He has various technical certifications and a background fixing computers, printers, and other electronics.

1. Matthew Kite
4877 Brookwood Dr.
P.O. Box 1084
Mableton, GA 30126
Home: 770-941-6861
Mobile: 404-863-5292
Email: matthewakite@comcast.net
Skills
Excellent customer service and satisfaction skills
Extensive experience troubleshooting and repairing computer hardware and software
Experience managing workforce
Experienced Order Picker
Forklift Operator
Tech Certifications
CompTIA A +
MCSD VB
Dell Laptop and Desktop Certifications
Sony Laptop and Desktop Certifications
Lexmark Printer Certifications
Samsung Printer Certifications
Work Experience
IT Supervisor
Global Technology Services
August 2013 - Present
Managing a workforce to sort, troubleshoot, repair, configure, and clean various electronic devices
including computers, printers, scan guns, and monitors to complete orders for clients in a timely manner.
Testing electronics for direct sale to customer. Overseeing data security and the sorting and destruction of
data devices such as hard drives and tapes. Occasional programming of internal software using primarily
VBA. Toubleshooting and repair of equipment used by Global Technology Services.
ShelfStocker
Food Depot
May 2013- July 2013

2. Unloading trucks and stocking shelves in a grocery store at night
Forklift Driver/Laborer,
Automation PersonnelServices
February 2012 - May 2013
Worked as temporary labor and forklift driver for various clients of the personnel service. Clients
included McCormick and Hitachi.
Computer Field Technician,
Qualxserv/World Wide Technical Services-Atlanta, GA
September 2009 - October 2011
Responsible for repairing laptops, desktops, and printers for Dell and Sony computers. This involved
receiving and sending parts from the manufacturers, contacting the customers to set appointments, and
seeing the service event through to a satisfactory conclusion. The customers serviced ranged from
government to business and residential. During this time I received excellent marks for customer service
and a clean parts return record.
Property Manager,
Fort Knox Storage-Tallahassee, FL
September 2005 - May 2009
Renting storage to new customers while maintaining good customer relations with existing customers and
servicing their accounts. Maintaining the property and making certain the property remained clean and
attractive. Performing semi-annual phone surveys to ensure that rental rates remained competitive.
Maintaining and troubleshooting the computers for the entire company and acquiring new equipment or
software as needed. Identifying and implementing new technologies or techniques to cut costs and
increase revenue.
Property Manager,
Private Mini Storage-Huntsville, AL
January 2005-August 2005
Renting storage to new customers while maintaining good customer relations with existing customers and
servicing their accounts. Maintaining the property and making certain the property remained clean and
attractive. Performing semi-annual phone surveys to ensure that rental rates remained competitive.
Maintaining and troubleshooting the computers for the property and acquiring new equipment or software
as needed. Identifying and implementing new technologies or techniques to cut costs and increase
revenue.
Property Manager,
K & S Management-Alcoa, TN
June 2002-December 2004
Oversaw transition of property from a motel to an extended stay motel and changed clientele to a family
friendly environment. Managed a workforce of seven employees. Created,monitored, and maintained a
three hundred sixty thousand dollar incoming budget and a one hundred forty thousand dollar expense
budget for the property.

3. Support Technician,
Clientlogic-Oak Ridge, TN
August 2001 – June 2002
Customer relations and troubleshooting DSL service for Bell South DSL customers.
References
Brett Hungerford
Global Technology Services, Manager
Phone: 678-234-6937
David Nelms
Nelms Contracting
Phone: 404-518-7968
Travis Zachery
Global Technology Services, Manager
Phone 404-324-8968