1. Amanda Cassidy
Dedicated customer service professional with 14 + years of experience in office clerical
PROFILE OF QUALIFICATIONS
 Microsoft Word
 Data Entry
 Telecommunications
 PC Skills
 10-key experience
 Quality Assurance/Control
 Customer Service
 Filing
 Microsoft Excel
 Accounts Receivable/Billing
 UPS/Fedex Tracking computer system
PROFESSIONAL HISTORY
Devry Education Group 8/2014 – 12/2014
Customer Service Representative
 Worked in a call center
 Assist students sign up for classes for the semester
Officeteam – Warrenville, IL 60555 11/2010 – 03/2014 Various
Contract Positions
Customer Service/Sales
Clients: Education City, In the Swim, U.S. Bank/Syncada
 Answered inbound calls and placed outbound calls as necessary
 Provided top of line customer service
Data Entry
Clients: Syncada, First Student
Administrative/Front Desk Coordinator
Clients: ALE Solutions, Apollo Group, Klein & Hall, Apollo Group for University of Phoenix
Staffmark – Naperville, IL 60563 05/2012 – 06/2012
Administrative Clerk
Clients: Senryo, Real Property Management, Factory Card and Party Outlet
 Performed receptionist duties
 Data Entry
 Scanned documents
 Maintained the office
Quantum Staffing – Warrenville, IL 60555 01/2010 – 02/2010
Administrative/Inventory Clerk
Clients: Specialty Construction Brands
Microdynamics Naperville, IL 60563 03/2006 – 04/2009
Distribution Clerk
 Hand stuff banking statements into envelopes to be mailed
 Look on customer service control forms to determine what mail needs inserts and perform

2. Quality Control prior to stuffing
 Assist distribution supervisor in any tasks that deal with mailings including FedEx/UPS
tracking machine.
Receptionist/Light Accounting (Billing Assistant)
 Listen and communicate effectively/ professionally with both internal and external customers
 Answered all inbound phone calls
 Work closely with customer service and delivery driver to follow up on customer concerns
 Developed a well maintained security routine between clients and staff members through a
badge /and finger print security system
 Spent a great deal helping out other departments beyond my normal duties and received a
raise for such quality performance, including doing an accounting staff’s job while they were
on vacation in a foreign country for almost three weeks.
National Organization for Research (University of Chicago) N.O.R.C. – Downers Grove, IL10/2003
– 04/2005
Phone Interviewer
 Projects:
 Alcohol Risks (Teens/Adults)
 Media Research
 NIS- New Immigrant Survey
 Gates Scholarship
 Reach on behalf of CDC
 National Immunization Study
 Interact with HH that has been randomly selected.
 Respond to respondent or gatekeeper concerns and make appointments.
 Know how to communicate effectively with interpreters. (NIS project)
 Assure Confidentiality and legitimacy of research project and company.
 Use troubleshooting skills on HH that has refused prior.
 Manage priorities in a timely manner.
 Update laptops with new information after a call has been placed
 Have knowledge and practice abbreviation terms and use of detail for next caller.
 Each case is reviewed prior to calling with use of great detail and organization skills
 Able to locate via online potential respondents.
Costello’s Health Distributor’s/Optimum Nutrition – Aurora, IL 60504 2000 – 12/2003
Billing Clerk/Receptionist/Shipping Assistant
 Interact and respond effectively to distributors of vitamins and supplements.
 Respond to customer requests for new sales information and follow up on customer concerns on
previous orders.
 Troubleshoot customer problems that come in and follow through to resolution.
 Respond to customer concerns in a timely manner.
 Invoice and ship orders for vitamin and supplement distributors in the United States
 Keep a credit card log and balancing record for the accounting department with a bank posting
journal.
 Ship out on a busy day over 160 orders/ making ups labels, freight bills and invoices
Metropolitan Life – Aurora, IL 60504 5/1999 – 11/1999
Documentation Accuracy Specialist
 Listen and communicate effectively/ professionally with both internal and external customers.
 Respond to customer requests for enrollment eligibility of new employees, existing customers
and process data and information changes.
 Troubleshoot customer problems that come in and follow through to resolution.
 Manage priorities of many clients ensuring accuracy of data and client satisfaction.

3.  Updated employee/ dependent dental eligibility records for new and existing customers
 Reviewed documents to assure that all changes have been made to mirror the items currently
being processed
 Maintained a production level of at least 400 updates per day and field level accuracy of at least
99.5%
 Reviewed various reports from outside vendors, identified problems, and carried information
through to completion.
EDUCATION
Waubonsie Valley High School
Technical Diploma Graduate