Daisy Castro is seeking a challenging customer service position where she can utilize her 15+ years of experience in customer service. She has strong communication, organization, and documentation skills from her roles handling customer inquiries at three previous companies. Her experience includes resolving issues, processing orders and paperwork, and providing support to customers, sales teams, and management.

1. Daisy L. Castro
Cell # (562) 746-6987 Home # (562) 868-9171
Objective:
To secure a challenging and responsible position in Customer Service where my skills and
experience can be a helpful asset.
QUALIFICATIONS:
. An accomplished, self-motivated professional with over 15 years of experience
in customer service
. Possess strong communications, customer service and organizational skills
. Contributes to team effort by accomplishing related results as needed
. Effective documentation skills and ability to generate and maintain records
. Successfully interact with clients to generate new and or repeated business
. Resolving customer difficulties in an expedient and tactful manner
. Ability to multi-task in a high volume and a high stressed environment
. Knowledge of Microsoft word / Windows and Excel, Word Perfect and various custom programs
. Excellent written and oral communications skills
. Typing 50 WPM and Ten Key by touch
Professional Experiences :
Metal Surfaces Inc. Bell Gardens, CA 03/2008 - 02/2014
Customer Service Representative
. Handled all incoming customer and sales representative’s communications via: telephone / e-mails and
or faxes
. Interacted with customers' regarding order status, cancellations, ship dates, and general product
Information.
. Corresponded with management and sales force to address and resolve customer issues effectively.
. Monitored jobs in production to ensure on time delivery to customers.
. Provided expedite cost and completion date upon request.
. Processed supporting paperwork and data entry as required.
. Posted accurate and detailed notes to customers' account regarding all inquiries, complaints, comments, etc.
Nora Lighting Inc. Commerce, CA 10/2002 - 11/2007
Customer Service Representative
. Handled a high volume of calls, while multi-tasking and prioritizing my daily duties.

2. . Reviewed purchase orders for accurate data required, coded and priced to be ready for order entry clerk to process.
. Handled customer inquiries and follow ups in timely manner.
. Worked with management and sales team to address and resolve customer issues effectively.
. Processed export documentation for all international orders.
. Referred unresolved customer grievances to designated departments.
Elco Lighting Inc. Vernon, CA 07/1998 - 10/2002
Customer Service Representative
. Received, processed and verified the accuracy of purchase orders from customers' and sales reps.
. Handled follow-up solutions with accurate detailed and documented solutions.
. Assisted customers' effectively by providing technical assistance.
. Track and follow up customer request in a timely manner.
. Verified and authorized, “return goods authorizations” upon the request of sales rep's.
REFERENCES AVAILABLE UPON REQUEST