equipment used in front office services_31.pptx
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Front office personnel have various duties related to guest services and operations. Their roles include cashier, reservation agent, night audit, telephone operator, concierge, bell boy, front office manager, and receptionist. Equipment used in front offices can be classified as either automated or semi-automated. Automated equipment operates independently while semi-automated equipment involves some human input or assistance. Examples of automated equipment include fax machines and point of sale systems, while semi-automated equipment includes cash registers, telephone wake-up calls, and credit card imprinters.
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Equipment in front office services
The document defines and provides examples of various types of equipment used in front office operations like a hotel front desk. It describes reception desks, filing cabinets, computers, printers, telephones, fax machines, cash registers, and credit card machines. Computers are used extensively to manage reservations, bills, room assignments, meetings and events. Printers output documents and receipts. Fax machines are used for electronic document transmission. Cash registers and credit card machines process payments. Understanding the various equipment is important for efficient front office management.
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Semi Automated
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Cash Register
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This document contains a pre-test for front office services. It lists the stages of the hotel guest service cycle as pre-arrival, arrival, occupancy, and departure. It then provides 8 statements and asks the test taker to match each statement to the correct stage of the guest cycle by writing the letter for that stage. The statements include examples like reservation, transportation services arranged, payment received, and luggage taken to guest room. It provides the front office tools, equipment, and paraphernalia worksheet and quiz for week 1 of front office training.
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The document describes various tools, equipment, fixtures and supplies used in a hotel front office. It includes items like a room rack to display guest information, a mail and key rack to store keys and messages, an information rack to index guests, a folio tray to store guest invoices, an account posting machine to record charges, a credit card imprinter to record card details, a magnetic strip reader to read credit card data, a payment terminal to process payments, a time stamp device to record times, a fax machine to send documents, a telephone system to communicate, a shredder to destroy documents securely, CCTV monitors to provide security surveillance, a photocopier to copy documents, staplers and staple wires, a
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1. The document discusses tools, equipment, and paraphernalia used in hotel front offices. It lists examples like credit card imprinters, cash registers, computers, printers, telephones, and fax machines.
2. It describes the functions of front office staff in welcoming guests, processing reservations, registrations, handling luggage and payments, and guest check-out.
3. The document provides exercises for classifying front office items and matching terms to examples like using a computer for documents and a guest folio form to record guest transactions.
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The document provides details on front office operations in a hotel, including the various departments and job roles within the front office. It discusses the front office functions of reservation, registration, room assignment, guest services, and more. It describes the typical work shifts for front office employees and outlines the key responsibilities of front office roles like the front desk manager, reservation manager, and front desk agents. The guest cycle of pre-arrival, arrival, occupancy, and departure is also summarized.
Paraphernalia used in front office
The document describes various paraphernalia used in a hotel front office, including a reservation form for writing down booking details over the phone or during sales calls, message slips for notes, cash receipts for tracking cash sales in the accounting system, guest folios which are considered the master bill or guest account card, and a logbook for recording important events in ship management and navigation.
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Equipment in front office services
The document defines and provides examples of various types of equipment used in front office operations like a hotel front desk. It describes reception desks, filing cabinets, computers, printers, telephones, fax machines, cash registers, and credit card machines. Computers are used extensively to manage reservations, bills, room assignments, meetings and events. Printers output documents and receipts. Fax machines are used for electronic document transmission. Cash registers and credit card machines process payments. Understanding the various equipment is important for efficient front office management.
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Key Rack
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This document contains a pre-test for front office services. It lists the stages of the hotel guest service cycle as pre-arrival, arrival, occupancy, and departure. It then provides 8 statements and asks the test taker to match each statement to the correct stage of the guest cycle by writing the letter for that stage. The statements include examples like reservation, transportation services arranged, payment received, and luggage taken to guest room. It provides the front office tools, equipment, and paraphernalia worksheet and quiz for week 1 of front office training.
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The document describes various tools, equipment, fixtures and supplies used in a hotel front office. It includes items like a room rack to display guest information, a mail and key rack to store keys and messages, an information rack to index guests, a folio tray to store guest invoices, an account posting machine to record charges, a credit card imprinter to record card details, a magnetic strip reader to read credit card data, a payment terminal to process payments, a time stamp device to record times, a fax machine to send documents, a telephone system to communicate, a shredder to destroy documents securely, CCTV monitors to provide security surveillance, a photocopier to copy documents, staplers and staple wires, a
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1. TLE8_Q1 (UPLOAD).pptx
1. The document discusses tools, equipment, and paraphernalia used in hotel front offices. It lists examples like credit card imprinters, cash registers, computers, printers, telephones, and fax machines.
2. It describes the functions of front office staff in welcoming guests, processing reservations, registrations, handling luggage and payments, and guest check-out.
3. The document provides exercises for classifying front office items and matching terms to examples like using a computer for documents and a guest folio form to record guest transactions.
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The document provides details on front office operations in a hotel, including the various departments and job roles within the front office. It discusses the front office functions of reservation, registration, room assignment, guest services, and more. It describes the typical work shifts for front office employees and outlines the key responsibilities of front office roles like the front desk manager, reservation manager, and front desk agents. The guest cycle of pre-arrival, arrival, occupancy, and departure is also summarized.
Paraphernalia used in front office
The document describes various paraphernalia used in a hotel front office, including a reservation form for writing down booking details over the phone or during sales calls, message slips for notes, cash receipts for tracking cash sales in the accounting system, guest folios which are considered the master bill or guest account card, and a logbook for recording important events in ship management and navigation.
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equipment used in front office services_31.pptx
- 1. 1
- 2. Pass the Ball Give one Duty of a Front Office Personnel.
- 6. II. Classify the following equipment. Write A if it is Automated and SA if it is Semi Automated.
- 9. Words to know - an arrangement to have something held for someones use. - having a self-acting or self-regulating mechanism - a separate section of a structure or container in which certain items can be kept separate from others. - the action of leaving, especially to start a journey.
- 12. Fax (short for facsimile), sometimes called telecopying or telefax , is the telephonic transmission of scanned printed material (both text and images), normally to a telephone number connected to a printer or other output device.
- 14. Computers in business operations could be used for typing documents, keeping and retrieving information, data analyses, sending and receiving information over short and long distances.
- 15. The terminal allows the merchant or their client to swipe, insert or hold a card near the device to capture the information. They are often connected to point of sale systems so that payment amounts and confirmation of payment can be transferred automatically to the merchants retail management system.
- 17. A Call Accounting System is a telecommunications software or hardware application that captures, records, and costs telephone usage events. Internationally call accounting systems may be referred to as call logging systems. Call accounting systems detect outbound and inbound calls, call ring outs, call routings, abandoned calls, and other activities.
- 20. A cash register is a mechanical or electronic device for registering and calculating transactions at a point of sale. It is usually attached to a drawer for storing cash and other valuables. A modern cash register is usually attached to a printer that can print out receipts for record-keeping purposes.
- 21. A telephone call delivered by a person or a computerized system to a guest's room at a pre-arranged time.
- 23. A credit card imprinter is a non-electronic, manually operated machine that makes an imprint (hence the name) of the face of your credit card and transfers it onto a double receipt.
- 25. The representative of your group will pick one equipment used in front office services. Then you need to write it’s function and importance (specifically in the front office operation) on manila paper and explain it in the class.
- 30. II. Classify the following equipment. Write A if it is Automated and SA if it is Semi Automated.