Here is an organizational chart for a Housekeeping Department in a small hotel with 24 rooms, 3 function rooms, 1 coffee shop, swimming pool and spacious grounds: Executive Housekeeper Rooms Maintenance Supervisor - Oversees room attendants - Ensures cleanliness standards Head Houseman - Oversees public areas cleaning - Oversees function rooms cleaning 4 Room Attendants - Clean and service guest rooms 2 Housemen - Clean public areas and function rooms Gardener - Maintains landscaping and grounds The Executive Housekeeper is responsible for overall housekeeping operations. The Rooms Maintenance Supervisor oversees room attend

1. CHAPTER 1
HOUSEKEEPING
PROCEDURES

2. Housekeeping

3. Housekeeping
refers to the upkeep and
maintenance of cleanliness and order in a
house or a lodging establishment such as inn,
hotel, apartel, condominium, resort,
dormitory or hospital.
responsible for ministering
housekeeping maintenance and for insuring
that everything is in the right order.

4. Types of Housekeeping
• Domestic Housekeeping
• Institutional Housekeeping

5. Domestic Housekeeping

6. Domestic Housekeeping
Refers to housekeeping maintenance in a
house.
It covers bedrooms, kitchen, dining, receiving
area, grounds and the surrounding areas within
the house.

7. Institutional housekeeping
Applies to housekeeping maintenance in
commercial lodging establishments like
hotels, resorts, inns and apartels.
It covers the following areas:
Guestrooms Hallways and corridors
Lobby Public rooms and restaurants
Offices Stairways
Windows Stores, concessionaire shops
Grounds Linen and laundry area

8. Institutional housekeeping

9. Scope of Housekeeping Maintenance
1. Guestrooms maintenance which covers tasks like:
•maintaining cleanliness and orderliness in the
guestrooms
•furnishing the room with the necessary amenities
and supplies such as bed, linen, appliances, etc.
•attending to service request of house guests
•keeping the area free of safety hazards

10. Scope of Housekeeping Maintenance
2. Maintenance of Public Areas to include the following:
•maintaining the cleanliness and orderliness in all public areas which
include lobby, corridors, function rooms, grounds, etc.
•maintaining the upkeep of the surroundings of the building by
keeping it clean and free of litters
•maintaining an attractive landscape to enhance eye appeal
•keeping the public areas free of safety hazards
•undertaking minor repair like busted bulbs, broken furniture, etc.

11. Scope of Housekeeping Maintenance
3. Providing Linen Laundry Service such as
•collecting and delivering laundry items for house guests
or in house occupants
•washing, drying, ironing guest laundry as well as linens
used in banquet functions, food service and guest rooms
•mending service

12. Scope of Housekeeping Maintenance
4. Washing, Issuance, repair and Inventory of
Employees' uniform
5. Installation, Cleaning and Maintenance of
Fixtures and Facilities like furniture and
appliances
6. Provision of special services like baby sitting,
polishing shoes, etc.

13. Standards of Ideal Housekeeping
1. Cleanliness
2. Orderliness
3. Sanitation
4. Guests' comfort
5. Eye Appeal
6. Safety
7. Materials Control and Preventive Maintenance
8. Guest Relations

14. TEST OF UNDERSTANDING
1. Differentiate between domestic
housekeeping from institutional
housekeeping.
2. What are the effects of poor housekeeping to
the hospitality business?
3. What does the word “orderliness” mean to
you? When can you say that the house is in
order.

15. What is an Organization
An organized body of people with a particular
purpose, especially a business, society,
association, etc.

16. Housekeeping Organization
Housekeeping operation in most hotels fall
under the Rooms Division. In some
establishments, it is sub section under the
Facilities and Maintenance Department.
The set up and work distribution varies among
hotels and other establishments, taking into
consideration the size of the company and the
volume of work to be done.

17. Organizational Chart of a Housekeeping
Department in a Large Hotel

18. Organizational Chart of a
Housekeeping Department in a Large
Hotel

19. Organizational Chart of a Housekeeping
Department in a Meduim Hotel

20. Organizational Chart of a Housekeeping
Department in a Small Hotel

21. Organizational Chart of a
Housekeeping Department in a Small
Hotel

22. Housekeeping Personnel
Executive Housekeeper / Housekeeping
Manager
- He / She is responsible for maintaining a
smooth and efficient flow of operations in the
Housekeeping Department. He sees to it that
housekeeping maintenance is carried out in
accordance with prescribed standards and
policies.

23. Cont.
1.1 Planner and Trouble shooter
1.2 Organizer
1.3 Leads and Directs
1.4 Controls
1.5 Provides Guest Relations Assistance

24. Rooms Maintenance Supervisor
- To direct and control rooms keeping
activities including room make up, installation of
mini bar and other room amenities.
- To insure conformity to prescribed rooms
keeping standards and policies

25. Head Houseman or Public Area Supervisor
- To direct and control all activities
concerning public area maintenance and to
ensure conformity to prescribed housekeeping
standards and policies

26. Room Boy, Chambermaid or Room Attendant
- To attend to the maintenance and upkeep of
all guest rooms and service areas assigned to
him/her
Mini bar Runner / Attendant
- To attend to mini-bar installation, listing,
replenishing, inventory-taking, stocking,
requisitioning and other related functions

27. Houseman
- To attend to the upkeep and maintenance
of cleanliness ad orderliness in public areas
assigned to him
Powder Girl
- Responsible for the cleaning, care and
maintenance of ladies comfort rooms and locker
rooms

28. Gardener and Grounds Maintenance Crew
- Responsible for maintaining the grounds
including plants and landscape
Pest Control Technician
- To attend to the prevention ad control of pests
through preventive and corrective techniques

29. Activity No. 1
Draw an organizational set up for a
Housekeeping Department in a hotel with 24
rooms, 3 function rooms, 1 coffee shop,
swimming pool and spacious grounds. Mention
the positions needed. Delineate the flow of
authority and the distribution of responsibilities.