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- 1.
- 2. Front Office Services MODULE 1 Itdefined as part of the company that accommodates, welcomes entertain guests.
- 3. Receptionist is a professionalwho manages the front desk of an organization. They are usually the first point of contact for customers , and they perform various administrative tasks .
- 4. Tools, Equipment and Paraphernalia arevital in every type of business, you need most of them to do the job effectively and accurately, without some of those works will not be possible neither successful.
- 5. Front Office Tools CurrencyDetector Used to check and secure whether bills are genuine or counterfeit.
- 6. Front Office Tools SundryStationary Items it is also known as " desk organizer". A container that kept stationary items such as pens, note pad, paper clips etc.
- 7. Front Office Tools CreditCard Imprinter This tool process credit card transactions of a hotel client in the absence of cash payment
- 8. Front Office Tools CreditCard Voucher and Holder Used to hold credit card during business transactions to make it easier and organized.
- 9. Front Office Tools Calculator ForComputing the amount of expenses, charges, commissions etc.
- 10. Front Office Equipment ComputerSet Used for the digital monitoring of accounts of the guests, responsible for profiling, and it save and store a range of eternal and external use documents.
- 11. Front Office Equipment Printer Producesa hard copies of documents on paper.
- 12. Front Office Equipment CashRegister Machine Used of calculating and recording sales transactions and an attached drawer for storing cash. It also prints a receipt for customer.
- 13. Front Office Equipment SurveillanceCamera This machine records all the actions, movements, sounds, and all the other daily incidence of the business for safety and security purposes.
- 14. Front Office Equipment Telephone Thismachine used for front office communications and queries purposes like for reservation and pre registration of hotel clients.
- 15. Front Office Equipment FaxMachine Produces a print document by electronically scanning and transmitting it via telephone line to another fax machine.
- 16. Front Office Equipment KeyRock Hold the room keys of the hotel for safekeeping and proper organization.
- 17. Front Office Equipment SafetyDeposit box Use to store valuable possessions in the hotel such as money, jewelries, and other important documents pertaining to the business
- 18. Front Office Equipment LapelMicrophone Used for public speaking applications to allow hands free of operation
- 19. Front Office Equipment FilingCabinet For storing hard copies of both internal and external use documents.
- 20. Front Office Equipment Two-waywalkie-talkie Used by the security personnel to communicate with each other when on their rounds to all parts of the establishment.
- 21. Front Office Equipment Corkboard Usedto display public information on guidelines, notices and promos that makes guest knowledgeable on hotel services.
- 22. Front Office Equipment RoomKey Card to secure the hotel room and avoid potential theft.
- 23. Front Office Equipment Roomrack Used to assist the operator to access all guest names and room numbers in the house while seated.
- 24. Front Office Equipment EmptyEnvelopes Used to put hotel written documents for staff and client use.
- 25. Guest folio form Usedto put hotel written documents for staff and client use.
- 26. Front Office Equipment Luggagetag Used to identify guest bag and other personal belongings while in travel.
- 27. Front Office Equipment Complaintsregister form Used to note officially all guest complaints on the unsatisfactory or unacceptable services experienced.
- 28. Errand card To trackthe guest luggage movements in the hotel for check in and check out.
- 29. Front Office Equipment Dailyrunning sheets Used as a checklist of a duties to be completed on a particular shift in front office. Also record events have happed throughout the day.
- 30. Front Office Equipment Guestfolio rack Used to maintain the hotel folios of the front office in a manual system.
- 31. Thank You Do youhave any questions?
- 34. A C B D Sundry Stationary Items Currency Detector Credit Card Imprinter Corkboard • Acontainer that kept stationary items such as pens, note pad, paper clips etc.
- 35. A C B D Sundry Stationary Items Credit Card Imprinter Currency Detector Corkboard 2. Used todisplay public information on guidelines, notices and promos that makes guest knowledgeable on hotel services.
- 36. A C B D Sundry Stationary Items Corkboard Currency Detector Calculator 3. Used tocheck and secure whether bills are genuine or counterfeit.
- 37. A C B D Guest folio rack Room Key Card Roomrack Daily running sheets 4. to secure the hotel room and avoid potential theft.
- 38. A C B D Guest folio rack Daily running sheets Roomrack Room Key Card Used 5. Used as a checklist of a duties to be completed on a particular shift in front office. Also record events have happed throughout the day.
- 39. A C B D Room rack Corkboard Luggagetag 6. Used to identify guest bag and other personal belongings while in travel. Sundry Stationary Items
- 40. A C B D Empty Envelopes Luggage tag Filing CabinetRoom rack 7. For storing hard copies of both internal and external use documents.
- 41. A C B D Filing Cabinet Empty Envelopes Lapel Microphone Sundry Stationary Items 8.Used for public speaking applications to allow hands free of operation
- 42. A C B D Room rack ErrandCard Daily running sheets Filing Cabinet 9. To track the guest luggage movements in the hotel for check in and check out.
- 43. A C B D Errand Card Empty Envelopes Dailyrunning sheets Two-Way Walkie Tlakie 10. Used by the security personnel to communicate with each other when on their rounds to all parts of the establishment.
- 44. 1. A 6.D 2. D 7. A 3. C 8. C 4. B 9. B 5. B 10. D Answers: