This document summarizes the tools and equipment used in hotel front offices, including telephone exchanges like PBX, PABX, and EPABX systems. It notes that satellite connections and electronic exchanges have made older telephone exchanges redundant. Mobile phones and walkie-talkies also facilitate communication. The document outlines the types of calls guests may make and that hotels earn revenue by charging for local, long distance, international, and other call types.

1. TOOLS AND EQUIPMENTS
USED IN FRONT OFFICE
Ms. Roma Gandhi
Dr. BMN College of Home Science
NAAC Accredited ‘A+’ Grade CGPA 3.69/4
UGC Status: College for Potential of
Excellence

2. INTRODUCTION
 It has become very important in today’s time to
keep in touch with the latest technology for the
smooth function of any department in the hotel
industry.
 Hence, one should know properly the latest
tools and equipment's used in the front office
area and most important the use of them.

3. TELEPHONE EXCHANGE
The telecommunications industry has developed
rapidly with new innovations every six months.
They have hotel telecommunications as follows:
 Satellite connections have made cumbersome
telephone exchanges redundant
 Electronic exchanges can be operated from
desktops requiring minimal space
 Mobile phones make communication easier
reducing the use of the telephone exchange

4. There are many types of calls a guest may place
during a hotel stay:
 Local calls
 Domestic long distance calls
 International calls
 Calling card calls
 Credit cards calls
 Conference calls
 Toll free calls
The hotel is obliged to charge for these services
and thereby earn subsidiary revenue for the
establishment

5. TYPES OF EXCHANGES
 PBX – PRIVATE BRANCH EXCHANGE

6. PABX – PRIVATE AUTOMATIC
BRANCH EXCHANGE

7. EPABX – ELECTRONIC PRIVATE
AUTOMATIC BRANCH
EXCHANGE

8. OTHER COMMUNICATION
EQUIPMENT
 TWO WAY WALKIE - TALKIES

9. PAGER

10. MOBILE PHONES

11. TELEPHONE INSTRUMENTS

12. PAY PHONES

13. FAX AND INTERNET

14. THANK YOU