TLE OFFICE SERVICES

1. TECHNOLOGY LIVELIHOOD EDUCATION 8
FIRST QUARTER
CONTENT:
USE TOOLS, EQUIPMENT, AND
PARAPHERNALIA

2. Most Essential Learning Competencies
1. Identify FOS tools, equipment,
and paraphernalia applicable to
specific job.
2. Use FOS tools, equipment, and
paraphernalia.

3. Learning Objectives
1. Classify equipment, tools, and
paraphernalia according to types and
functions.
2. Describe equipment, tools, and
paraphernalia based on the specific
requirements.
3. Use equipment, tools, and paraphernalia
based on the task requirements.

4. Priming
What are
the equipment
or tools used by
the front desk
officer to assist
you?

5. Front office - as defined in the
financial dictionary provided by Wall
Street Oasis (WSO), is a business term
that pertains to the client-facing part
of the firm and focuses on working
with guests.

6. The front office of a hotel, aside from
welcoming the guests, generally performs
several basic services such as processing
advance reservation, registering guests,
room guests, handling guest luggage,
issuing room keys, providing information,
handling guest mail and parcel,
administering telephone service accounting
(making payments and billings), and
checking out guest.

7. In other words, the front office can be
called the “showcase window” of the hotel
because it is where all the information and
messages are communicated to the different
departments and personnel.

8. The guest cycle consists of all the activities that
each guest undergoes from the moment he or she
calls for a reservation inquiry until he or she departs
from the hotel. In fact, the guest cycle encompasses
four different stages and these are the pre-arrival,
arrival, occupancy, and departure. In doing these,
knowledge on the use of front office tools, equipment,
and paraphernalia should be effectively exhibited.

9. Front Office Tools
1. A credit card voucher
holder is used to hold
the credit card during
business transactions to
make it easier and
organized.
2. A currency detector is
used to determine
whether bills or coins are
genuine or counterfeit.

10. 3. Sundry stationary items are
used to process and manage
documents during clerical
functions.
Front Office Tools
4. Credit card imprinter is used
to process credit card payment
transactions of hotel guests
instead of cash payments.
5. A calculator is used in
financial computations for
amounts of expenses, charges,
commissions, etc.

11. 1. A computer set is used
for the digital monitoring of
accounts and profiling of
guests.
Front Office Equipment
2. A printer prints the hard
copies of documents on
dot matrix, ink jet, lazers
prints, or combined printer.
3. A cash register is used to
record and record sales
transactions.

12. 4) A surveillance camera is used
to record all the actions,
movements, sounds, and all other
daily incidents of the business for
safety and security purposes.
5) A telephone is used for front
and inter-office communications
like inquiries and reservations of
guests.
6) A fax machine is used to
reproduce a printed document
by electronically scanning and
transmitting it via telephone line
to another fax machine.
Front Office Equipment

13. The End

14. WRITTEN TASK
I. Classify the following whether FO tools, FO
equipment, or FO paraphernalia
a. Telephone
b. Credit card imprinter
c. Sundry stationary items
d. Key rack
e. Calculator
f. Currency detector
g. Cash register
h. Fax machine
i. Lapel microphone
j. Credit card voucher holder

15. II. Match the statement in column A with terms in column B. Write the letter of the correct
answer on the line.
Column A Column B
__1. It is used to produce, save, and store a range of internal a. computer
and external documents. b. telephone
__2. It is used to assist the front desk officer in accessing all c. guest folio form
guest names and room numbers in the hotel. d. logbook
__3. It is used to record guests’ cash and credit transactions e. room rack
in the hotel. f. credit card imprinter
__4. It is used to process credit card transactions of hotel guest
in the absence of cash payment.
__5. It is used for front office communications like inquiries and
reservations of guests.
WRITTEN TASK

16. PERFORMANCE TASK
Describe at least 10 tools/equipment based on their
specific use/s using a 5 minutes (maximum) video
presentation. Your output will be rated using the
given rubric:
8. Surveillance camera
9. Currency detector
10. Fax machine
11. Key rack
12. Filing cabinet
13. Daily running sheet
14. Lapel microphone
15. Computer set
1. Errand card
2. Guest folio rack
3. Corkboard
4. Logbook
5. Complaints register form
6. Luggage tag
7. Guest folio form

17. RUBRIC
Criteria 5 4 3 2 score
Content The learner
describes 10
tools/equipment
correctly.
The learner
describes 8-9
tools/equipment
correctly.
The learner
describes 5-7
tools/equipment
correctly.
The learner
describes 4 and
below
tools/equipment
correctly.
Timeline The learner
submitted the
output on time.
The learner
submitted the
output 1 day late.
The learner
submitted the
output 2 days
late.
The learner
submitted the
output 3 days late.
10 points