The document outlines various front office equipment used in hospitality, including racks for mail, messages, and keys, along with automated and semi-automated devices for managing guest accounts and services. It describes the functions of each equipment type, such as tracking guest information, posting charges, and validating credit cards. Additionally, it highlights the importance of these tools in maintaining efficient front desk operations and guest service.

1. By Arpendra Chauhan
FRONT OFFICE EQUIPMENT

2. Room Rack
Information Desk
Mail & Messege Rack
Key Rack
Folio Bucket
Posting Machine
Cash Register
Wake Up Devices
Credit Card Imprinter
Typewriter
Credit Card Validator
Time Stamp Machine
Fax Machine
Call Accounting Sys.
Computers
MANUAL
EQUIPMENTS
SEMI-
AUTOMATED
EQUIPMENTS
AUTOMATED
EQUIPMENTS

3. Contains an array of pigeonholes with each hole being
used to store various mails & messages received on
behalf of the guest.
MANUAL EQUIPMENTS
MAIL & MESSAGE RACK
INFORMATION DESK
Located at reception. Used to track in-house guests.
Contains info like guest name, room number, room type,
rate and billing instruction of each guest.
ROOM RACK
Located in back area. Metal pockets used to contain
Registration Card. Displays guest & room status info.
Helps identify occupancy & Housekeeping status of each
room.

4. ROOM RACK
INFORMATION
DESK

5. KEY RACK
-Located at the front desk.
-Usually under the reception
or the back side.
- Slots are arranged in
sequence of room numbers.
- Keys of all the rooms are
hung or kept.
”
FOLIO BUCKET
- Kept at the front desk.
- Folios are kept in the
sequence of room numbers.
-Used to keep a track of
folios.
- Maintain folios for future
use.

6. FOLIO
RACK
MAIL &
MESSAGE
RACK
KEY
RACK

7. SEMI-AUTOMATED EQUIPMENTS
For posting charges in guest account.
Calculate total of guest accounts,
departments & transactions.
Used to record various miscellaneous
charges at front desk.
Includes keypad, category key, amount
entering key.
Kind of an alarm clock for the guest.
Wake up calls are recorded in the wake
up sheet.
Time, room number, name of guest.
POSTING MACHINE
CASH REGISTER
WAKE UP DEVICE

8. Used for preparing documents
Registration card of the guest
Got replaced by computers & printers
Used when guest makes a payment at the time
of settling the bills.
Makes an imprint of the credit card used by
the guest as a method of payment.
CREDIT CARD IMPRINTER
TYPEWRITER

9. CASH
REGISTER
CREDIT CARD
IMPRINTER WAKE
UP
DEVICE

10. CREDIT CARD VALIDATOR
To check the validity of the credit card at the
time of arrival
Linked to bank which hold info of the CC to
validate the CC
TIME STAMP MACHINE
Used to record the check in & check out time
of a guest
Prints the time & date on piece of paper.
FAX & COMPUTER
A regular fax machine and a computer.
CALL ACCOUNTING SYSTEM
Computerised telephone system which
allows smooth handling of calls.
Also known as EPABX (Electronic Private
Automatic Branch Exchange)
AUTOMATED EQUIPMENTS

11. CREDIT CARD
IMPRINTER
TIME
STAMP
MACHINE
EPABX

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