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Institute of Hotel Management, Hajipur, Patna, Bihar., profile picture
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Hotel bell desk

The document outlines the functions and procedures of the bell desk in a hotel, detailing the roles of bell boys and bell captains. It includes descriptions of forms used, responsibilities such as luggage handling and guest assistance, and operational procedures like notifications for guest departures. Additionally, it discusses the skills and qualifications required for bell staff, emphasizing communication and physical ability.

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The Hotel Management Overview•
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Bell Desk 1. Functions 2. Procedures & Records Praveen Jha, Senior Lecturer Institute of Hotel Management, Hajipur, Vaishali, Bihar
Welcome to a new learning session! Knowledge is Money.
Luggage Trolley
Functions of Bell Boy • Carry guest luggage, on arrival & departure • Add luggage tag, for identification • Escort guest to room • Explain room features and services • Inspect room for damage or theft, on check-out • Guest paging • Run sundry errands (mail, message, medicine, newspaper etc.) • Left luggage room
Forms used by Bell Desk • Luggage tag (for identification), • Arrival errand card, • Departure errand card, • Arrival & Departure notification slips, • Left luggage (room) register, • Lobby control sheet, (Bell boy movement) • Luggage-out pass (permission after bill settlement) • Movement slip (for room change)
Forms used at Bell Desk HOTEL IHM Luggage out pass No. 0024500786 Name of the Guest:…………………………………….. Room no.:………………………… Date of departure:………………......... Time:………………………. Bill no.:……………………………. Billing settlement Complete partial corporate settlement other………………………………… …………………………………………………………………………………………………………………………… ……………………. Authorized signatory date
HOTEL IHM Departure errand card Reception Cashier Information Departure date & time Room no. Bell boy name: Call time: Name of the guest: Room no.: Articles Count Suitcase Hand bag package briefcase Overcoat others Baggage brought down by Baggage loaded by signature signature
Hotel IHM Departure Notification Slip Department (Point-of-Sale):……………………… Reception:………………… This is to inform you that the following guest is departing from the hotel. Kindly rush the credit charges to the front desk. Name of the guest:…………………. Room no.:………………………….. Date of departure:………………….. Time:……..…………………. Authorized signatory DEPARTURE NOTIFICATION SLIP :
Bell Captain • Supervises the movement of Bell Boys • Maintains “Lobby Control Sheet” • Collects “Errand Cards” • Reports to Lobby Manager
Bell Captain Profile A bell captain usually supervises the conduct of bellhops and porters. Generally working in a hotel, a person in this position is usually cross-trained, to take on other hospitality tasks like concierge, or desk clerk duties, in addition to bell captain duties, depending on the size of the organisation.
Hotel Porters Hotel porters may provide some, or all of the following services to guests. • Greet and take them to rooms • Move luggage • Run errands • Deliver mail, newspapers and messages • Deliver meals and drinks to rooms • Answer enquiries about local attractions and booking tours • Book taxis and restaurants • Park cars • Take and collect guests to and from airports and other locations. • Hotel porters may also cover for reception desk staff when needed.
FRONT VIEW OF LUGGAGE TAG • Hotel IHM • • • Guest Signature • • …………………………………………………………. • LUGGAGE TAG • • • • Guest Signature •
BACK VIEW OF LUGGAGE TAG • S.No. 786 • Name: • Room No: • No. of Items: • Date of Deposit: • Date of Collection: • Actual Date of Collection: • • Suitcase • • Briefcase • • Travelling Bag • • Others • …………………………………………………………… …………… • SL NO.786 • Name: • Room No: • No.of Items: • Date of Deposit: • Date of Collection: • Actual date of collection: • • Suitcase • • Briefcase • • Travelling Bag • • Others • Terms & Conditions • 1.This ticket is required at the time of • collection of baggage. • • 2.We take utmost care of your belongings but no responsibility can be expected. • • 3.No responsibility after 30 days. • • • GUEST COPY
Hotel IHM Left Luggage Register Date Room No Name of Guest Bell Boy’s Name Luggage Tag No. Description of Luggage Delivered On Remarks Left Luggage Register:
Job specification Job Title : Bell boy Category : Non-supervisory Educational Qualification : High school Age Limit : 18-30 years Equipment Skills : should know how to use luggage trolley, public address system, etc Physical Ability : Sound health and ability to carry luggage up to 50 kgs Personality Consideration : Presentable, well groomed, good physique Language Skill : Ability to communicate in English and local language. Experience : None. One month job training is adequate. Special Requirements : * Proficiency in English language *Should be able to lift luggage *Willingness to assist guests. *Should be able to work in a team
Hotel IHM Arrival errand card Bell boy name: Call time: Name of guest: Room no.: Articles Suitcase Hand bag Package Briefcase Overcoat Others Signature(bell captain) Signature(receptionist) Arrival Errand Card:
Hotel IHM Bell captain _______________ Sheet No.: _______________ Shift _____________ Date: ___________________ Room No. Bell boy name Arrival time Departure time Service call time Remarks From To Bell boy’s signature: 1.____________2.___________3._____________4.______________ Bell captain signature: _______________________________ LOBBY CONTROL SHEET:
Bell desk at hotel entrance
Paging Board The Bell Boy carries this board, with the guest name written on it, to different public areas of hotel to locate the guest.
Pagers for instant, wireless communication • Pagers work on radio waves, and can be used to send messages, to many pagers at the same time. It is fast and reliable form of communication within a hotel, hospital etc.
Assisting in retrieving luggage from car’s boot (trunk)
Duties- Bellboy • Welcome and escort guests, to and from, their rooms, and assisting with luggage. Inform guests of safety features and promotion of hotel outlets. • Store guest baggage upon request, and assist with loading and unloading of baggage, into and out of automobiles.
Duties & Responsibilities-Bell Boy • Bell boy are responsible for carrying guests' luggage to their rooms. They may also be responsible for checking the room before the guest arrives. The bellhop (bellboy) may ensure that all amenities, such as the television or telephone, are operating properly. Any malfunctions are reported to maintenance to be repaired promptly before the guest arrives. • When the guest checks out of the hotel, the bellboy may be summoned to carry the guest's luggage to the checkout area.
Luggage Handling
Duties & Responsibilities-Bell Boy • Bell desk also provide newspapers, medicines and Left luggage room facility for the guest. A bell boy should be well groomed and have good communication skills, smiling face while he is handling the guest. • Sometimes, they may get some money or gift from guest, as reward of their services.
Duties & Responsibilities-Bell Boy • In addition to their regular duties, bell desk may assist guests who are physically challenged, by escorting them to their room. They may also assist at the front desk and place claim checks on luggage. • Some bellboys run errands or pick up laundry. Bell boys may also be required to work weekends and holidays to accommodate guests.
Concierge https://www.lesclefsdor.org/about/ • Les Clefs d’Or , (translated as, The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the world.
Concierge • In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance ... • Concierge - Wikipedia • https://en.wikipedia.org/wiki/Concierge
A short video, Hyatt Hotels
Compilation & Presentation Praveen Jha Senior Faculty IHM Hajipur Vaishali, Bihar