The front office represents the customer-facing division of a hospitality firm like a hotel. It is located in the lobby area and involves functions like guest registration, check-in/out, reservations, guest services, and updating room status. Key front office jobs include receptionist, front desk clerk, and night auditor. The front office aims to provide excellent service to guests during their entire stay from pre-arrival to departure. It generates around two-thirds of the hotel's total revenue.
TYPES OF HOUSEKEEPING INVENTORIES, TYPES OF CLEANING EQUIPMENT, FACTORS TO CONSIDER IN EQUIPMENT SELECTION, TYPES OF CLEANING AGENTS, TYPES OF GUEST SUPPLIES, TYPES OF GUESTROOM LINEN AND COMPONENTS OF BED.
INTRODUCTION TO FRONT OFFICE:
the basics, such as the personnel under the front office department, their duties and responsibilities. and etc. SEE FOR YOURSELF.
TYPES OF HOUSEKEEPING INVENTORIES, TYPES OF CLEANING EQUIPMENT, FACTORS TO CONSIDER IN EQUIPMENT SELECTION, TYPES OF CLEANING AGENTS, TYPES OF GUEST SUPPLIES, TYPES OF GUESTROOM LINEN AND COMPONENTS OF BED.
INTRODUCTION TO FRONT OFFICE:
the basics, such as the personnel under the front office department, their duties and responsibilities. and etc. SEE FOR YOURSELF.
you will read a brief introduction about working in Front Office Department of the hotel, some sections available in Front Office Department and general description about those sections. Each section has its own duties and responsibilities in providing services to the guest
1. FO Introduction. what is front office operationsMylaCambri
this is an introduction to front office operations. preliminaries to the course front office . this is an introduction to front office operations. preliminaries to the course front office this is an introduction to front office operations. preliminaries to the course front office this is an introduction to front office operations. preliminaries to the course front office this is an introduction to front office operations. preliminaries to the course front office. 1. Front Office Employees
These operations are visible to the guests of the hotel. The guests can interact and see these operations, hence, the name Front-House operations. Few of these operations include −
Interacting with the guests to handle request for an accommodation.
Checking accommodation availability and assigning it to the guest.
Collecting detail information while guest registration.
Creating a guest’s account with the FO accounting system.
Issuing accommodation keys to the guest.
Settling guest payment at the time of check-out.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
Working as a Receptionist at the hotel has become a center of first impression of an arriving guest, of course besides the Doorman, a person who meet the guest at the first time when the guest (with his/her car) proceed the main entrance of the hotel.
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The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
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Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
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June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
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Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
11. The front office represents the
customer-facing division of a
firm. For example, customer
service, sales, and industry
experts who provide advisory
services are considered part of
a firm's front office operations.
12. The Front Office is also called
the nerve center of a hotel. It
can be defined as a front of
the housing department
located around the foyer and
the lobby area of a hospitality
property.
13. As this department is
located around the foyer
area of the hotel and is
visible to the guests,
patrons and visitors, they
are collectively called “Front
Office”.
14. This department is one of the major
operational and revenue-producing
departments of the hotel which
generates two-thirds of the revenue
earned by a hotel from the sale of
the guest rooms. It involves in
providing valuable services to the
guests during the entire guest cycle
consisting of Pre-arrival, Arrival,
Occupancy and Departure.
15. Different types of Front Office Job
Hotel receptionist.
Receptionist.
Appointment coordinator.
Scheduling coordinator.
Office clerk.
Front desk clerk and night auditor.
Office coordinator.
Secretary.
21. • Updates Room Status:
responsible to update the
correct room status like CI,
CO, DNCO, DND etc.
22. • CI - Check In
• CO - Check Out
• DNCO - Did Not Check Out
• DND - Do Not Disturb
23. • Reservation:
This section is responsible in
registering the room reservation
from various sources, with
recordings, filing of reservation
records, and revise on the
appropriate time to make sure
that guests would have their
rooms upon entering the hotel.
24. • Postage and Parcels:
This section is to facilitate
guests pertaining to the posting of
letters, telegrams, and parcels.
25. • Telephone:
This section is to facilitate
guests pertaining to the telephone
both internally and externally, and
to wake guests up in the morning
upon request.
26. • Finance and Foreign
Exchange:
This section relates with the
Accounting Department, through
the collection from guests through
their services, and also give the
foreign exchange service.
27. • Inquiry:
This section is to answer
questions and inquiries of guests.
Therefore, this section would have
to be alert with all the movements
of the hotel.
28. • Bell Desk and Concierge:
Provide all services related to
Bell desk and Concierge.
29. • What is Bell Desk and Concierge?
This job often called a Concierge
and bellboy, is responsible for making a
good first impression on hotel
guests, moving luggage, showing guests to
their rooms and acting as a concierge. The
job of a hotel concierge is to ensure guests
have everything they need during their
hotel stay.
