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ENTERPRISE PROJECT
MANAGEMENT
A Lenati Point of View
Martin Mehalchin, Principal
mmehalchin@lenati.com


                              1
Contents

• Introduction

• Enterprise Project Management Governance and Project
  Portfolio Management

• Project Management Framework: Standards & Practices

• Lenati




                                                         2
INTRODUCTION



               3
Most Organizations Struggle to Consistently Execute
  Project Work
• Successful Projects                             Average
   – Completed and meets objectives               Project
   – On time
   – On budget                                   89% Cost
   – All scope delivered                         Overrun
• Challenged Projects
   – Completed but may not meet all objectives     122%
   – Large cost overruns                         Schedule
                                                 Overrun
   – Severe schedule slippages
   – Delivered significantly reduced scope       60% Scope
• Failed Projects
                                                 Delivered
   – Not completed or did not meet objectives


                                                 Source: Standish Group


                                                               4
The Path to Consistent Execution Requires An
Enterprise-Wide Approach
    M                                       Individual Projects
E            Project Portfolio
    a         Management
x
    n                            •Standard Roles, Documentation
e
    a      •Assemble
c                                •Required Measurement and Reporting
    g
u          •Rationalize & Rank                     I
    e
t                                          Phase / Gate Approach
    m      •Monitor Execution
i
    e
v
    n
e
    t


    EPMO: Set & Maintain Standards, Develop/Offer Training,
                Foster Community of Practice

                                                                       5
ENTERPRISE PROJECT GOVERNANCE
AND PROJECT PORTFOLIO
MANAGMENT


                                6
Project Portfolio Management Aligns Projects With
 Your Overall Strategy and Objectives
Phases
 Assemble Portfolio                            Rationalize & Rank                          Monitor Execution

        •Inventory existing                           •Align to strategy                            •Hold projects to milestones
        •Charter new                                  •Size portfolio to available                   and delivery of results
                                                       resources                                    •Resolve escalated issues
                                                      •Prioritize                                   •Assess results




Tools
                      Strategy / Initiative Alignment Matrix                                   Financial Ranking
                              Cost      Service       Clinical
                              Control   Line          Quality                        Project                NPV
                                        Expansion
                                                                                     New System             $1,000,000
                Project A
                                                                                     New Facility           $750,000
                Project B

                Project C                                                            Reengineer             $500,000
                                                                                     Process


                                                                                                                                   7
A Stage/Gate Approach Applies Rigor to the Projects
    In the Portfolio
                                                                Project Phase Deliverables / Critical Decision Gates
•Require all projects to
proceed through                      Project Phases

                            Mandates, Department

standard phases              Planning, Strategic
                                 Planning
                                                   Business Case
                                                                                                 Detailed Planning                                   Implementation                                Closeout & Turnover
•Measurements of cost &                            Development


impact are refined as the              Deliverables



project progresses                  Problem
                                Definition/Needs
                                    Analysis
                                                        High-level
                                                      Specifications
                                                                                            Scope Baseline
                                                                                                                     Resource
                                                                                                                    Allocation
                                                                                                                   Commitments
                                                                                                                                            Project Performance Requirements
                                                                                                                                               - Earned Value Requirements
                                                                                                                                               - Cost Variance Analysis
                                                                                                                                               - Schedule Variance Analysis
                                                                                                                                                                                            Lessons Learned/Knowledge Management
                                                                                                                                                                                              - Scope Changes
                                                                                                                                                                                              - Cost Variance/Controls
                                                                                                                                                                                              - Schedule Variances
                                                                                                                                                                                              - Process Adjustments

•Strategic fit & ROI                                                                        Detailed Cost
                                                                                                                     Detailed               Project Status Reports
                                                                                                                                               - Issues Log
                                                                                                                                                                                              - Resource Utilization


                                Assumptions/           Alternatives                                                 Schedule

projection tested at each                                                                   Estimate/ROI                                       - Meeting Notes                              Project Completion Sign-off Form
                               Constraints/Risks        Selection                                                   Including
                                                                                            Calculations                                                                                       - Milestones Completion Buy-off
                                                                                                                    Milestones



gate                             Cost Estimate       Resource Impact
                                                                                            Quality Control
                                                                                                                 Risk Assessment
                                                                                                                                                   Go-Live Signoff Document
                                                                                                                                                                                            Communicate Project Successes
                                                                                                                                                                                              - Executive Sponsor
                                                                                                                                                                                              - Executive Management Group
                                                                                             Procedures
                                                                                                                                                                                              - Project Team Members

•Each gate represents a                                                                                                                                                                       - Project Steering Committee
                                                                                                                                                                                              - Broad Employee Base



go / no-go                       Statement of
                                   Support
                                                     Financial Impact
                                                     (ROI projection)
                                                                                        Communications
                                                                                            Plan
                                                                                                                  Critical Success
                                                                                                                       Factors




•Executive management                 Business Case Document                                           Project Charter



involvement in all gating
                                    Critical Decision
decisions
                                                                        Critical Decision                                      Critical Decision                               Critical Decision
                                          Gates                               Gate 1                                                 Gate 2                                          Gate 3




                                                                                                                                                                                                                            8
Use An Enterprise Project Management Office (EPMO)
As the Focal Point for a Community of Practice
• Lead the community of practice
   – Develop the standard definitions and document templates used by all
     projects
   – Develop and deliver internal training for project management roles
   – Coach, mentor, facilitate sharing and learning across the enterprise


• Support executive engagement
   – Administration of project portfolio
   – Aggregate monthly reporting into an enterprise roll-up for executives

• Note: Not a bureaucracy
   – Minimal full-time staff
   – Designated representatives from a broad cross-section of the organization


                                                                             9
Executive Governance & Engagement Is a Critical
Success Factor
• Executive team must promote and model the enterprise
  standards

• Regularly scheduled executive team review of project
  portfolio
   – Typically an agenda item for a standing meeting


• Executive sponsor for all projects; executive chairs all Steering
  Committees
   – Size thresholds may apply



                                                                 10
PROJECT MANAGEMENT FRAMEWORK:
STANDARDS & PRACTICES


                                11
Benefits of Standard Project Management Framework
• Reduces confusion and churn time within a project

• Everyone speaks the same language which results in improved
  communication amongst the project team

• Enables a greater amount of time to work on a project rather than
  time being used to establish a new framework or tools for each
  project

• Provides integrated approvals to ensure ongoing engagement and
  support from key stakeholders

• Clear expectation setting and buy in with sponsor and key
  stakeholders

• Increases likelihood of delivering stated objectives


                                                                      12
Commonly Understood Phases, Roles & Vernacular

  Phases




   Vernacular                                   Roles
                                          Executive Sponsor
    Assumptions       Constraints

                                           Business Sponsor

      Risks        Issues
                                     Business         Program/Project
                                      Owner              Manager




                                                        Core Team   13
Library of Standard Document Templates




                                         14
Drivers for a Successful Project
•   Clear and prioritized Objectives, Goals and Benefits
•   Project scope & objectives align with corporate goals
•   Executive Management Support
•   Roles & responsibilities are clearly identified and
    communicated
•   Proper planning
•   Clear Requirements and Specifications
•   Input and buyoff from all participants (user involvement)
•   Issues, Risk and Changes are Managed
•   Communications are planned and managed
•   Lessons are learned and documented along the way

                                                                15
LENATI



         16
Lenati is a professional services firm offering
                                             solutions to organizations striving to
                                             maximize performance, revenue, and
                                             market share.

                                             Our goal is to help Mid-Market and
                                             Enterprise clients go to market more
                                             successfully (higher returns) and more
                                             efficiently (lower cost) with a focus on
                                             creating competitive advantage via
                                             differentiated customer experiences.

As part of our drive to be a services industry leader in helping organizations
maximize their market performance, we have assembled a small, high powered
group of professionals and strategic partnerships that help us deliver innovative
solutions that can help your organization make an immediate impact in the
marketplace.


                                                                                          17
Lenati Project Management Offerings
• Project Portfolio Management
   – Advise on approach
   – Gather and analyze data on current inventory of projects
   – Facilitate initial series of review meetings

• EPMO
   –   Advise on set up and selection of resources
   –   Design and implement stage/gate process
   –   Assist with development of standards and templates
   –   Provide pre-built training; train-the-trainer programs for staff

• Large Projects
   – Project audits & resource assessments
   – Advice on turnaround or close-out of troubled projects



                                                                          18

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Enterprise Project Management

  • 1. ENTERPRISE PROJECT MANAGEMENT A Lenati Point of View Martin Mehalchin, Principal mmehalchin@lenati.com 1
  • 2. Contents • Introduction • Enterprise Project Management Governance and Project Portfolio Management • Project Management Framework: Standards & Practices • Lenati 2
  • 4. Most Organizations Struggle to Consistently Execute Project Work • Successful Projects Average – Completed and meets objectives Project – On time – On budget 89% Cost – All scope delivered Overrun • Challenged Projects – Completed but may not meet all objectives 122% – Large cost overruns Schedule Overrun – Severe schedule slippages – Delivered significantly reduced scope 60% Scope • Failed Projects Delivered – Not completed or did not meet objectives Source: Standish Group 4
  • 5. The Path to Consistent Execution Requires An Enterprise-Wide Approach M Individual Projects E Project Portfolio a Management x n •Standard Roles, Documentation e a •Assemble c •Required Measurement and Reporting g u •Rationalize & Rank I e t Phase / Gate Approach m •Monitor Execution i e v n e t EPMO: Set & Maintain Standards, Develop/Offer Training, Foster Community of Practice 5
  • 6. ENTERPRISE PROJECT GOVERNANCE AND PROJECT PORTFOLIO MANAGMENT 6
  • 7. Project Portfolio Management Aligns Projects With Your Overall Strategy and Objectives Phases Assemble Portfolio Rationalize & Rank Monitor Execution •Inventory existing •Align to strategy •Hold projects to milestones •Charter new •Size portfolio to available and delivery of results resources •Resolve escalated issues •Prioritize •Assess results Tools Strategy / Initiative Alignment Matrix Financial Ranking Cost Service Clinical Control Line Quality Project NPV Expansion New System $1,000,000 Project A New Facility $750,000 Project B Project C Reengineer $500,000 Process 7
  • 8. A Stage/Gate Approach Applies Rigor to the Projects In the Portfolio Project Phase Deliverables / Critical Decision Gates •Require all projects to proceed through Project Phases Mandates, Department standard phases Planning, Strategic Planning Business Case Detailed Planning Implementation Closeout & Turnover •Measurements of cost & Development impact are refined as the Deliverables project progresses Problem Definition/Needs Analysis High-level Specifications Scope Baseline Resource Allocation Commitments Project Performance Requirements - Earned Value Requirements - Cost Variance Analysis - Schedule Variance Analysis Lessons Learned/Knowledge Management - Scope Changes - Cost Variance/Controls - Schedule Variances - Process Adjustments •Strategic fit & ROI Detailed Cost Detailed Project Status Reports - Issues Log - Resource Utilization Assumptions/ Alternatives Schedule projection tested at each Estimate/ROI - Meeting Notes Project Completion Sign-off Form Constraints/Risks Selection Including Calculations - Milestones Completion Buy-off Milestones gate Cost Estimate Resource Impact Quality Control Risk Assessment Go-Live Signoff Document Communicate Project Successes - Executive Sponsor - Executive Management Group Procedures - Project Team Members •Each gate represents a - Project Steering Committee - Broad Employee Base go / no-go Statement of Support Financial Impact (ROI projection) Communications Plan Critical Success Factors •Executive management Business Case Document Project Charter involvement in all gating Critical Decision decisions Critical Decision Critical Decision Critical Decision Gates Gate 1 Gate 2 Gate 3 8
  • 9. Use An Enterprise Project Management Office (EPMO) As the Focal Point for a Community of Practice • Lead the community of practice – Develop the standard definitions and document templates used by all projects – Develop and deliver internal training for project management roles – Coach, mentor, facilitate sharing and learning across the enterprise • Support executive engagement – Administration of project portfolio – Aggregate monthly reporting into an enterprise roll-up for executives • Note: Not a bureaucracy – Minimal full-time staff – Designated representatives from a broad cross-section of the organization 9
  • 10. Executive Governance & Engagement Is a Critical Success Factor • Executive team must promote and model the enterprise standards • Regularly scheduled executive team review of project portfolio – Typically an agenda item for a standing meeting • Executive sponsor for all projects; executive chairs all Steering Committees – Size thresholds may apply 10
  • 12. Benefits of Standard Project Management Framework • Reduces confusion and churn time within a project • Everyone speaks the same language which results in improved communication amongst the project team • Enables a greater amount of time to work on a project rather than time being used to establish a new framework or tools for each project • Provides integrated approvals to ensure ongoing engagement and support from key stakeholders • Clear expectation setting and buy in with sponsor and key stakeholders • Increases likelihood of delivering stated objectives 12
  • 13. Commonly Understood Phases, Roles & Vernacular Phases Vernacular Roles Executive Sponsor Assumptions Constraints Business Sponsor Risks Issues Business Program/Project Owner Manager Core Team 13
  • 14. Library of Standard Document Templates 14
  • 15. Drivers for a Successful Project • Clear and prioritized Objectives, Goals and Benefits • Project scope & objectives align with corporate goals • Executive Management Support • Roles & responsibilities are clearly identified and communicated • Proper planning • Clear Requirements and Specifications • Input and buyoff from all participants (user involvement) • Issues, Risk and Changes are Managed • Communications are planned and managed • Lessons are learned and documented along the way 15
  • 16. LENATI 16
  • 17. Lenati is a professional services firm offering solutions to organizations striving to maximize performance, revenue, and market share. Our goal is to help Mid-Market and Enterprise clients go to market more successfully (higher returns) and more efficiently (lower cost) with a focus on creating competitive advantage via differentiated customer experiences. As part of our drive to be a services industry leader in helping organizations maximize their market performance, we have assembled a small, high powered group of professionals and strategic partnerships that help us deliver innovative solutions that can help your organization make an immediate impact in the marketplace. 17
  • 18. Lenati Project Management Offerings • Project Portfolio Management – Advise on approach – Gather and analyze data on current inventory of projects – Facilitate initial series of review meetings • EPMO – Advise on set up and selection of resources – Design and implement stage/gate process – Assist with development of standards and templates – Provide pre-built training; train-the-trainer programs for staff • Large Projects – Project audits & resource assessments – Advice on turnaround or close-out of troubled projects 18