Knowledge management comprises practices used in an organization to identify, create, distribute, and enable adoption of insights and experiences. Enterprise 2.0 uses emergent social software platforms within and between companies and partners or customers. The presentation discusses how knowledge management and Enterprise 2.0 can provide power through sharing information in both formal and informal ways within and outside an organization.

1. enterprise2.0 & knowledge Sacha Chua [email_address] This presentation reflects my personal opinion and not the official opinion of my employer. © 2009 Sacha Chua management http://bit.ly/km20

2. comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Knowledge management “ ” Wikipedia

3. the use of emergent social software platforms within companies, or between companies and their partners or customer s. Enterprise 2.0 is “ ” Andrew McAfee

4. Why does this matter to you?

5. Knowledge is power 10 areas of questions

6. 1. Document? Person? Interaction?

7. 2. Hoard? Share?

8. 3. Formal? Informal?

9. 4. Experts? Novices?

10. 5. One? Many?

11. 6. Management? Facilitation?

12. 7. Inside? Outside?

13. 8. Adoption?

14. 9. Metrics? ROI?

15. 10. What next?

16. http://bit.ly/km20 bookmarks, blogs, wikis, papers, reports, … try it out read what others have shared blog what you’re learning organize and share useful sites experiment [email_address]