This document provides an overview of the book "English for Hotel Management and Staff" including unit topics, vocabulary focus, language skills focus and learning objectives for each unit. The 5 units cover topics like hotel types and facilities, front office roles and responsibilities, food and beverage, housekeeping, and guest services. Each unit includes dialogues and exercises to practice related vocabulary and language skills around speaking, reading, listening and writing about hotel operations and customer service. The goal is for learners to gain practical English skills for working in the hotel industry.

1. ENGLISH SPECIFIC PURPOSE
FOR HOTEL MANAGEMENT AND STAFF
GROUP 4
Names of Group:
1. Safira Rakhmawati (10188203101)
2. Danis Wahyu S (11188203033)
3. Nadia Pandini Y (10188203165)

2. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
1 About the
Hotel
A. Hotel type
- Dialogue
about to get
information
accommodation to
travel agency.
-Dialogue about
Types of
accommodations
for former time
travelers.
B. Hotel facility
- Asking for hotel's
facilities.
- Tell guests about
the hotel facilities.
- Dialogue about
the room type.
Adjectives : large,
small, comfortable,
luxurious, spacious,
historical, friendly,
super expensive,
Peaceful, cheap.
Modal auxalaries:
Can, could
The vocabulary are
about the facilities of
hotel like swimming
pool, water sport,
laundry, children play-
ground, retaurant,
etc.
Speaking,
Reading,
Listening,
Writing
Speaking,
Reading,
Listening and
Wwriting.
Able to understand the
type of hotel
Can practice using 'Can
I ...?' and 'Could I ...?' to
make a request.
Can read and know the
massage the dialogue
about Types of
accommodations for
former time travelers
Can understand and
know the purpose the
dialogues and write
down the type of hotel
from each dialogue.
Can describe the
facilities in hotels from
the pictures.
Can practice the
conversation about
asking questions for the
following facilities
INSTRUCTIONAL DESIGN AND MATERIAL DEVELOPMENT
BOOK MAP “ENGLISH FOR HOTEL MANAGEMENT AND STAFF”

3. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
C. Hotel personel
- Dialogue “Hotel
Staff”.
- Introduce yourself
and your position.
Expression for enquiry,
such as :
What facilities do you
have in the hotel?
Do you have a
swimming pool? ( or
other hotel facilities)
Could you send me a
brochure of the hotel?
The vocabularies are
about the Hotel
Organization like
General Manager,
Secretary, Maintance,
etc.
Phrase :
.. .is responsible for...
...is in charge of...
Speaking,
Reading,
Listening
and
Writing.
Can answer the
questions for asking about
hotels' facilities.
Able to undersand and
Read the text about hotel
facility.
Can write the dialogue
about to give information
and about types of rooms
and their facilities from
the above pictures.
Able to introduce
yourself and your position.
Can write the dialogues
about introduce people.
Can listen and able to
understand the
conversation about
hoteland staff.
Can practice the
dialogue about Hotel Staff

4. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
D. Hotel marketing
- Dialogue “Give
information about the
hotel for the marketing
purpose.”
- Express the
description of hotel's
facilities to your
customer.
Suggestion and
Recommendation
May I suggest ....?
Could I recommend...?
Modal auxalary :
Have and Have got
Speaking,
Reading,
Listening and
Writing.
Can read the
information about the
hotel for the marketing
Able to mention the
kind of information
about sales staff
provides for guests.
Can Listen and able to
understand the
conversation about
“Give information the
hotel for the marketing
purpose.”
Can write a passage
and describe the
hotels' services.
Can practice about
the description of
hotel's facilities to your
customer based on the
pictures.

5. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
2 English for
Front
Office
A. Telephone
operator
- Dialogue “Telephone
in hotels”.
B. Reservation offfice
- Dialogue “Hotel
Enquiry.”
Expressions used
in thelephone
operator.
Expressions used
in reservation
office’s response.
Expression for
room reservation.
The 'direct' or
'indirect' voice.
Speaking,
Reading,
Listening and
Writing
Speaking,
Reading,
Listening.
Able to understand
about the knowledge and
skills about the telephone
operator should have.
Can write a message
from the telephone
conversation.
Can listen the massage
of conversation about
Telephone Operator.
Able to understand and
listen the conversation
about Reservation offfice.
Can Practice the
expression of reservation
office’s response.
Can read the
conversations about the
reserve a hotel room.

6. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
C. Receptionist
- Dialogue “Welcoming
to the hotel.”
-Dialogue “Check in and
registration at hotels”.
D. Cashier
- Dialogue “Paying the
bill in the restaurant.”
- Dialogue “Selling and
Buying in Hotel Shops.”
Expression to
clarify the
reservation.
Use will/
would/could/ and
may to express for
registering the
hotel's client.
Expressions to
response when pay
the bill in the
restaurant.
Speaking,
Reading,
Listening.
Speaking,
Reading,
Listening.
Able to Mention the kind of
service when you first arrive
to the hotel.
Can listen and understand
the conversation about when
we as the receptionist.
Can practice the
conversation and tell about
the hotel when they are
check-in and make a
registration
Can read and understand
the dialogue about Paying the
Bill in the Restaurant.
Can listen and understand
the conversation when selling
and buying the bill in hotel
shops.
Can practice the
conversation about when
selling and buying in the hotel
shops.

7. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
3 Food and
Beverage
Room service
- Dialogue about
room service in a
hotel.
 Bar staff
- Dialogue about
serving Drinks at
the bar
Kitchen staff
the menu will be
cooked in the
kitchen.
- dialogue about
making a something
in the kitchen.
Expressions used in
Greeting and seating
customer.
Expressions used in
service menu.
Speaking,
Listening.
Speaking,
Reading,
Listening.
Able to understand the
activities of waiter and
waitress based on the
pictures.
Can listen and understand
the conversation about in the
restaurant reservation.
Can practice the dialogue
about room servive in a hotel
 Able to understand the
rules of the room service in a
hotel.
Able to understand the
menu in the kitchen
Able to Make a
conversation to order food
from the above room service
menu.

8. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
4 Housekeep
ing and
Maintance
A. Housekeeping
staff
- Dialogue about
housekeeping in
hotel
B. Maintenance
and Engineering
Staff
- dialogue about a
help Maintenance
Service for
customer hotel
Adjectives:
electricity, water
faucet, television, air
conditioning.
The expression
used for engineer.
Speaking,
Listening and
Writing
Speaking,
Listening and
Writing
Can listen the corversation
about housekeeping in hotel.
Can practice the dialogue
about housekeeping in hotel.
Can describe how to use
the cleaner tool
Can write the meaning of the
word from vocabulary list.
Able to understand The
problems in guests' rooms.
Can listen and understand
the conversation about a help
Maintenance Service for
customer hotel.
Can make and practice the
conversation with the guest
and the problem.

9. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
5 At your
Service
A. Bellman and
General Service
- When they come
to stay in the hotel
ask about place
park, laundry,
restaurant and ect
B. Tourism
information
- What are tourist
attractions in you
nearby areas which
attract most of
tourists
Expression &
Accept Thanks.
Expression
recommend or advice
the people.
Expression for a
doorman.
Expression for a
bellman or a porter
Location, scenery,
transportation.
Listening,
Speaking and
Writing
Reading,Speaki
ng and
Listening
Can listen and understand
the canversation about At
Your Request Service.
Can write the reply’s
massage to costumer.
Can practice when ask
about place park, laundry,
restaurant, etc.
Able to read the text about
tourism information.
Able to listen and
understand the conversation
about the tourism
information.
Can practice the
conversation about tourism
information

10. No
Unit
TITLE TOPIC VOCABULARY
FOCUS
ENGLISH
SKILL
FOCUS
OBJECTIVE
C. Location,
Direction and
Transportation
- When you have
problems finding
right places, what
do you do
- Ask about new
view and
transportation
dialogue about
Telling Direction
Hotel
D. Spa and
Massage
- What do you do
after a long day of
activity
- What do you think
the benefits of spa
and massage
Place, parking of
vehicles, street,
transportation,
straight, direction.
Soap, towel, aroma
teraphy, Medical,
care, Dental Care,
Thai Herbs, Spa,Thai
Massage, Thai
Culinary.
expression used in
spa and massage
services.
Reading,
Speaking,
Listening
Reading,
Listening and
speaking
Able to understand about
Asking the way.
Able to Llisten and
uderstand the canversation
about location, direction, and
trnsportation.
Can practice the dialogue
about telling direction hotel.
Able to read the text about
spa and massage.
Able to listen and
understand the meaning of
expression.
Can use expression in spa
and massage service.

11. The Sheraton Midwest Soughton Hall country house Coral Resort Koh Chang