1) The document discusses the role and responsibilities of a receptionist at a hotel, which includes greeting guests, providing information about the hotel, facilitating check-ins and check-outs, and answering questions.
2) An example dialogue is provided between a receptionist and a customer booking a room and paying with a credit card.
3) Common hotel terminology is defined, such as different room types, staff roles, features, and processes like checking in, checking out, and paying bills.
4. Receptionist
Worker reception (Receptionist) is a service type. The
welcome receptions or those who contacted the agency.
Or establishment
For further information Have been tasked with the
coordination. Facilitate the needs of all visitors or
customers.
5. The Job
1.) guests or visitors to the organization. With a good-natured I know the name
and the name of your organization would like to know the person's name. And
purpose To contact or visit I managed to work according to the wishes of
visitors.
2.) Acting questions. Or provide basic information About the organization to
those who ask.
3.) The staff of the hotel will be served at the most important guests or
clients. Came to the front desk greeted by serving guests or visitors to stay
proceedings.
Steps to stay To facilitate such
4.)A person acting appointment date, time and place of the people in the
organization. The visitors have found Offering a full-on show A visitor's
contact information (label Visitor) to find people who want to meet, or to the
place you want to use as a library or business, such as a receptionist or
operator call center to answer and call on the phone. he wants to speak with
6. Example
Receptionist : Good morning, Your welcome to hotel.
May I help you ?
Customers : I want to stay here.
Receptionist : Just a moment.
Receptionist : How many nights will you be staying ?
Customers : 2 nights.
7. Receptionist : What kind of room do you want ?
“ There are many types of rooms, for example ,for single
room, double room, and suite. Also, some rooms. Have a
garden view, a sea view. “
Customers : I want to A sea view.
8. Receptionist : How will you pay, Cash or Credit card ?
Customers : Credit card.
“If everything is finished, they will give you key”
Receptionist : This is you key.
Customers : Thank you ^^
9. - Check out from the hotel.
Receptionist : Good morning, sir. Can I help you?
Customers : Good morning. I’d like to check
out, please.
Receptionist : What’s your room number?
Customers : Room 123.
10. Many times we went to the hotel and may be
required to speak in English. We proposed an
English sentence, we may often meet at the
hotel to friends, I try to practice to see me and
friend will be ensured at the hotel that we speak
English well know. The course end what we
desire. See sentences do.
11. Can I help you?
I’d like to book a single room for three nights.
How much is the single room per night?
It’s three thousands baht per night including breakfast.
12. This is related terminology in the hotel.
- Types of room
single room
double room
twin room
triple room
suite
