2. Match the places to their description
5-star hotel ….popular hotels with moderate prices.
….places where people can stay
3-star hotel and eat cheaply.
....luxurious hotels with high prices.
Inn
….private houses or small hotels with
low prices.
Hostel
….small hotels especially in the
countryside with moderate prices.
B&B
(Bed & Breakfast)

3. 1.Size - number of rooms 3. Levels of service
World class service - also called luxury
•Under 150 rooms
hotels
•150 to 299 rooms
Mid-Range Service - hotels offering
•300 to 600 rooms
mid-range service
•More than 600 rooms
Economy / Limited Service: These hotels
provide clean, comfortable, safe,
2.Target markets inexpensive rooms and meet the basic
need of guests.
Hotels target many markets and can
be classified according to the
markets they attempt to attract their 4. Ownership and affiliations
guests. Common types of markets Ownership and affiliation provide another
include business, airport, suites, means by which to classify hotel property .
residential, resort, timeshare, casino, There are two types one is individual and
convention and conference hotels . another is chain hotel.
For more information visit: http://www.setupmyhotel.com/about-hotel-industry/classification-of-hotels-by-there-type.html

4. What are the missing names?

5. San Felice Hotel
RESERVATION FORM ON THE PHONE
VOICE FAX INTERNET EMAIL WALK
IN
Room Type:........................ No of Pax.............No of Rooms...... ETA...................
CP AP MAP EP Listen and complete the
booking form
Arrival Date:....................... Departure Date.................................................... http://www.audioenglish.net/english-
Occupant’s Name......................................................................................... learning/english_dialogue_hotel_bookin
Booked By ....................................... Mobile:................................................ g_a_room_2.htm
Email:......................................................................................................
Pick up required YES / NO
Pick up details:-
Arrival Flight details................. ETA.............. Arrival Terminal........................
Type of CAR................... Remarks.............................................................
Departure Flight details................. ETA.............. Arrival Terminal........................
Type of CAR................... Remarks.............................................................
Company Name:....................................... Special Applicable YES / NO
Company Address..............................................Booker........................................
Base Rate : ................ Deposit :...........................................
Taxes 1 :.................
Taxes2 :.................
Total =..................
Billing Instructions:............................................................
Remarks:...........................................................................................................
Reservation Taken by Keyed in to PMS By Guest service Accounts Dept

6. BY EMAIL
Reservation Confirmation
Reservation number:
Date:
Dear Mr / Mrs (Guest Name)
We are delighted that you have chosen (Mention your hotel Name) and we
are pleased to confirm your reservation as follows:
Company name
Name of the guest(s)
Number of guest(s)
Number of room(s)
After a change in the Arrival date
Departure date
reservation, this is the reply to Flight details/Arrival time
Mr Bouvier. Departure time
Airport transfer
Room category
Mode of payment
Room rate
Arrival & Departure Policy:
Check- in: 1400 Hrs
Check- out: 1300 Hrs
We look forward to welcome you at (Mention your hotel Name)
Best Regards
Reservations
www.setupmyhotel.com

7. High Season page 48

8. This is an email you have received. Write a reply confirming the booking.
High Season page 49