Let's move our discussion to more positive topics that bring people together and promote understanding.

1. ENGINEERING
MANAGEMENT
communicating

2. What is communication?
It is a process of sharing information through
symbols, including words and message.
Communication may happen between superior and
subordinate, between peers, between a manager and a
client or customer, between an employee and a
government representative. It may be done face- to-face
or through printed materials, or through an electronics
device like telephone.

3. FUNCTIONS OF COMMUNICATION
1. INFORMATION FUNCTION
Information provided through communication may be used for
decision-making at various work levels in the organization.
sample.
A construction worker may be given instructions on proper use of
certain equipment. This will later guide him in deciding which
equipment to use in particular circumstances.

4. FUNCTIONS OF COMMUNICATION
2. Motivation Function
Communication is also used as a means to motivate
employees to commit themselves to the organization’s objectives.
3.Control Function
When properly communicated, report, policies, and plans
define roles, clarify duties, authorities and responsibilities.

5. FUNCTIONS OF COMMUNICATION
4. Emotive Function
When feelings are repressed in the organization,
employees are affected by anxiety, which, in turn, affects
performance.
Whatever type of emotions are involved, whether
satisfaction, dissatisfaction, happiness, or bitterness,
communication provide a means to decrease the internal
pressure affecting the individual

6. THE COMMUNICATION PROCESS

8. THE COMMUNICATIONPROCESS
1. DEVELOP AN IDEA
Most important step in effective communication.Idea must be
useful/valuable.
2. ENCODE
encode idea into word, illustration, figures, or other symbols
suitable for transmission. The method of transmission should be
determined in advance so that the idea may be encoded to conform
with the specific requirements of the identified method.

9. THE COMMUNICATIONPROCESS
3. TRANSMIT
After encoding, the message is now ready for transmission
through the use of an appropriate communication channel. Among
the various channels used include the spoken word, body
movements, the written word, television, radio, an artist's paint,
electronic mail, etc.

10. THE COMMUNICATION PROCESS
4.RECEIVER-
The next step is the communication process is the
actual receiving of the message by the intended receiver. The
requirement is for the receiver to be ready to receive at the
precise moment the message relayed by the sender. The
message may be initially received by a machine or by a person.
5.DECODE-
The next step, decoding , means translating the message
from the sender into a form that will have meaning to the
recipient.

11. 6. ACCEPT/REJECT
The next step is for the receiver o accept or reject the message.
7. USE
If the message provides information of importance to a relevant
activity, then the receiver could store it and retrieve it when required.
8. PROVIDE FEEDBACK
to provide feedback to the sender. Depending on the perception of
the receiver, however, this important step may not be made.
THE COMMUNICATION PROCESS

12. FORMS OF
COMMUNICATI
ON

13. 1. VERBAL
are those transmitted trough hearing or sight.
A.ORAL COMMUNICATION
mostly involves hearing the words of the sender, although
sometimes, opportunities are provided for seeing the sender’s body
movements.
B.WRITTEN COMMUNICATION
where the sender seeks to communicate through the written word.
It may prepared as memo and sent to the receiver. reports, bulletins,
job descriptions, employee manuals, and electronic mail
FORMS OF COMMUNICATI
ON

14. FORMS OF COMMUNICATI
ON2.NON-VERBAL
–a means of conveying message through body language, as
well as the use of time, space, touch, clothing, appearance,
and aesthetic elements.
NONVERBAL.mp4

16. 1.PERSONAL BARRIERS
hindrances to effective communication arising from
communicator’s characteristics as a person(i.e., emotions, values, poor
listening,etc.)
2. PHYSICAL BARRIERS
interference to effective communication occurring in the
environment where the communication is undertaken.
3.SEMANTIC BARRIERS
interference with the reception of a message that occurs when the
message is misunderstood even though it is received exactly as transmitted
BARRIERS TO
COMMUNICATION

17. PERSONAL BARRIER.mp4
PHYSICAL BARRIER.mp4
SEMANTIC BARRIERS.mp4

18. How to overcome
Barriers to Communication

19. Overcoming Barriers to Communication
1.) use feedback to facilitate understanding and increase the potential for
appropriate action
2.) repeat messages in order to provide assurance that they are properly
received
3.) use multiple channels so that the accuracy of the information may be
enhanced(Some of the more effective channels include meetings, face-to-face talks, e-mail, faxes, telephone
conversations, bulletins, postings, and memos. The key is to make sure you always employ multiple methods to
disseminate your message, and never rely on a single channel.
4.) use simplified language that is easily understandable and which
eliminates the possibility of people getting mixed-up with meanings

25. Management information system (MIS)
refers to the processing of information through
computers and other intelligent devices to manage and support
managerial decisions within an organization. The concept may
include systems termed transaction processing system, decision
support system, expert system, or executive information system.

27. summary
• COMMUNICATING IS A VITAL FUNCTION OF THE ENGINEER
MANAGER. ORGANIZATIONS CANNOT FUNCTION WELL WITHOUT
EFFECTIVE COMMUNICATION.
• THE COMMUNICATION PROCESS CONSIST OF VARIOUS STEPS
NAMELY, DEVELOP AN IDEA, ENCODE, TRANSIT, RECEIVE,
DECODE,ACCEPT/REJECT, USE, AND PROVIDE FEEDBACK
• THE FORMS OF COMMUNICATION ARE VERBAL AND NON VERBAL
• THE BARRIERS OF COMMUNICATION MAY BE CLASSIFIED AS
PERSONAL, PHYSICCAL OR SEMANTIC.
• COMMUNICATION FLOWS EITHER DOWNWARD, UPWARD OR
HORIZONTAL
• MANAGEMENT INFORMATION SYSTEMS ARE USEFUL MEANS OF
COMMUNICATION

28. ACTIVITY TIME

29. VERBAL COMMUNICATION
Back-To-Back Drawing
Jaja will choose a pair and seat partners back-to-back. She will give
one person in the pair a drawing of a shape, and give the other
person a clipboard with a piece of blank paper and pencil. The
person with the drawing must give a verbal description of the
picture for his partner to replicate on a piece of paper. Once
completed, pairs should compare the provided shape with the
drawing. Discuss whether or not communication was effective and if
the message was received correctly.

31. Non verbal communication
WORDLESS ACTING
Ready?
1.UHAW NA UHAW
2.GINPALAYAS SA BALAY NGA GAKADLAW
3.NATUYO
4.NAGTAWAG SI CRUSH
5.NALIPONG SA SALOG