The document discusses the importance of communication for engineers. It provides three key points about communication: 1) Communication is essential for personal and career success, 2) Effective communication does not require perfect sentences but simple clarity, 3) Communication provides information for decision-making, motivation, control, and managing emotions in an organization. The document then outlines the communication process and forms of communication including nonverbal cues, barriers to communication, and techniques for different types of communication within an organization.

1. Function
Of
Management
“ COMMUNICATING”
BY : MAJANE PADUA

3. • “As an engineer, my job
is just to develop the
best technical solution.
So why do I need
communications skills?
“
“This is a common view from
engineers. What are your
thoughts?

4. • “COMMUNICATION – the human
connection – is the key to personal and
career success.” Paul J. Meyer,
Engineer and Motivational Speaker
• “Good COMMUNICATION does not
mean that you have to speak in perfectly
formed sentences and paragraphs. It isn't
about slickness. Simple and clear go a long
way.” John Kotter, Harvard Professor and
“Leading Change” Expert

5. Function Of Communication
INFORMATION FUNCTION
Information provided through communication,
maybe used for decision-making at various work levels in
the organization
MOTIVATION FUNCTION
Communication is also used as means to motivate
employees to commit themselves to the organizations
objectives.

6. CONTROL FUNCTION
When properly communicated reports, policies, and
plans define roles, clarify duties , authorities and
responsibilities.
EMOTION FUNCTION
When feelings are repressed in the organization ,
employees are affected by anxiety , which ,in turn , affects
performance.
Function Of Communication

8. Communication Process
THEN PROVIDES FEEDBACK TOTHEN PROVIDES FEEDBACK TO
THEN TRANSMIT MESSAGE TOTHEN TRANSMIT MESSAGE TO

9. SENDER
Initiator of communication process
DEVELOPS AN IDEA
the most important step in effective communication. It is important that
the idea to be conveyed must be useful or of some value
ENCODE
Encode idea into words, illustrations, figures, or other symbols
suitable for transmission. The method of transmission should determined
in advance so that the idea may be encoded to conform with the specific
requirements of the identified method
Communication Process

10. TRANSMIT
After encoding, the message is now ready for transmission for the
use of an appropriate communication channels used include the spoken
word , body movements, the written word, television, radio, an artist’s
paint electronic mail, etc.
RECEIVER
the next step is the communication process is the actual receiving of the
message by the intended receiver . The requirement is for the receiver to be
ready to receive at the precise moment the message relayed by the sender. The
message maybe initially receive by a machine or by a person.
DECODE
The next step, decoding, means translating the message from the
sender into a form that will have meaning to the recipient .
Communication Process

11. ACCEPT
The next step is for the receiver to accept or reject the message.
Sometimes, acceptance (or rejection) is partial.
USE
The next step is for the receiver to use the information .If the
message provides information of importance to a relevant activity, then
receiver could store it and retrieve it when required.
PROVIDE FEEDBACK
 The last step in the communication process is for the receiver to provide
feedback to the sender. Depending on the perception of the receiver, however,
this important step may not be made .
Communication Process

12. FORMS OF COMMUNICATION

13. FORMS OF COMMUNICATION

14. FORMS OF COMMUNICATION

15. FORMS OF COMMUNICATION

16. 1. Language Kinesics
2. Language Haptics
3. Language Proxemics
4. Language Of Chronemics
5. Language Of Colors
KINDS OF NONVERBAL

17. KINDS OF NONVERBAL

18. EXAMPLES OF
LANGUAGE
KINESICS

19. EXAMPLES OF LANGUAGE
KINESICS

21. EXAMPLES OF LANGUAGE
KINESICS

28. EXAMPLES OF LANGUAGE
KINESICS

33. LANGUAGE
HAPTICS

34. LANGUAGE OF
PROXEMICS

37. LANGUAGE OF
COLORS

38. LANGUAGE OF
COLORS

41. 1. Personal Barriers
2. Physical Barriers
3. Semantic Barriers
BARRIERS TO
COMMUNICATION

42. BARRIERS TO
COMMUNICATION

43. DOWNWARD COMMUNICATION
To give instructions
To provide information about policies and
procedures.
To give feedback about performance
To indoctrinate or motivate
Techniques for
communicating in an
organization

44. UPWARD COMMUNICATION
There is a need for management to provide
employees with all necessary material and non
material support it can give. The requirement,
however, is for management to know the specific
needs for the employees. This is the primary reason
for upward communication
Techniques for
communicating in an
organization

45. Formal grievance procedures
Employee attitude and opinion surveys
 Suggestion system
 Open-door policy
 Informal-door policy
 Informal gripe session
 Task forces
 Exit interviews
Techniques used in upward
communication

49. HORIZONTAL COMMUNICATION
 Refers to messages sent ro individuals or
groups from another of the same
organizational level or position
Techniques for
communicating in an
organization

50. To coordinate activities between
departments
 To persuade others at the same level of
organization
 To pass an information about activities
or feelings
Purposes of horizontal
communication

51. Is defined as organized method of
providing past. Present , future and projected
information’s and external intelligence for
use in decision making.
Management Information System
(MIS)

52. ANY QUESTIONS????
Thanks For Your
Participation