3. North Patrol is your expert in selecting the best vendors
and technologies for your next intranet or web project.
We are an independent consulting company without ties
to system vendors, and can help you define the
concept, select the best system and vendor.
We have participated in projects using e.g. the following
products: Drupal, WordPress, EPiServer, Sitecore,
Sitefinity, Liferay, SDL Tridion, SharePoint, Confluence,
Magento, Hybris.
www.northpatrol.com
3
Advisor in buying
intranet projects
4. Human resource
management (HR
systems)
Intranet
News, guidelines,
phonebook, key
documents, search…
Phonebooks
& other
company
directories
Resource
planning and
finance
management
(e.g. accounting,
production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Websites
Extranets
eCommerce
Web
applications
Document
management
Reporting
Data
warehouses
Resource
bookings,
e.g. rooms
“Intranetlandscape”
”how internal system
landscape is typically
seen, and what are the
most typical intranet
areas (yellow)”
5. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
”we should be bolder in
finding pain points that
need to be fixed – and
evaluating could they be
fixed bringing them inside
the intranet?”
6. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
”we need to define the
conceptual focus areas of
our intranet concept
before making the
technology decision”
”and we shouldn’t be
afraid to make our
intranet a little bit
peculiar since most truly
successful intranets seem
strange from outsider’s
perspective”
7. 7
Most typical intranet concepts
and platforms
”platforms are selected
from Scandinavia’s point
of view and also a strong
emphasis has been given
whether there are good
partner choices for the
systems in Scandinavia”
8. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
1. Social / communicational intranet
”lot of good choices to do
this concept very well –
the biggest question
usually is how to do the
social part? Integrated or
as a separate channel?
9. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
1. Social / communicational intranet
”challengers have a
window of opportunity
right now – Office 365 is
still very immature and
there is lot of movement
in startup market also”
10. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
2. Multilingual intranet
”if you have thousands of
people in different
countries and you need
to publish content using
different languages – and
re-use the same content
on different
country/region sites –
and coordinate that
process – you probably
need a very sophisticated
web content
management system”
11. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
2. Multilingual intranet
Pages that don’t yet have language version are
shown in light grey color.
“Whitepaper FI” has Finnish language version,
so it’s shown as black. And so on….
User is notified if current page does have
version in active language. And so on…
12. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
2. Multilingual intranet
”EPiServer is only one
possible choice, but in
Scandinavia it is the most
typical choice for these
intranets – you can get
similar results with
Drupal/WordPress and
others but not the same
flexibility”
13. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
3. Intranet with lots of custom functionality
”the more you have small
custom applications and
integrations in your
intranet – the more you
benefit from a true portal
platform”
14. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
3. Intranet with lots of custom functionality
3. Intranet with lots of
custom functionality
”for example big
universities tend to prefer
portals since their
organisation is typically
quite complex and there
are a lot of small tools
and applications that
would make sense to
build inside the intranet”
15. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
3. Intranet with lots of custom functionality
16. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
4. Document management &
collaboration
”if your organisation is a
very document-intensive
and you want to fix
document collaboration
at the same time, then
Microsoft should be your
top candidate”
17. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
4. Document management &
collaboration
”Office 365 is the king of
the hill, but if you can
separate the document
management from the
intranet you get a lot
more choices – e.g. M-
Files, Box, even Dropbox.”
18. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Customer
relationship
management
(CRM)
Project sites
(for partners)
Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
4. Document management &
collaboration
19. Human resource
management (HR
systems)
Phonebooks
& other
company
directories
Resource planning
and finance
management (e.g.
accounting, production
management, stock
management, logistics)
Project sites
(for partners)Document
management
Reporting
Data
warehouses
“bigpicture”
Project
management
Contract
management
Resource
bookings,
e.g. rooms
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
Intranet
News, guidelines,
phonebook, key
documents, search…
20. Advice for your intranet renewal project
1. Intranet design is about looking inwards to your organisation
2. Document management is not a typical area of intranet – especially in
large organisations
3. Office 365 requires a redesign of intranet concept even if you are
upgrading from SharePoint 2010/2013 (think small applications
instead of big business portals)
4. Choose your concept direction early: social/communicational,
multilanguage, functionality-driven or collaboration-driven
5. Whatever you choose, make sure you do the final design closely
together with the technical partner.
20
21. Perttu Tolvanen
Web & CMS Expert, Partner
Perttu Tolvanen is a CMS expert that helps clients
choose partners and technologies for their Web,
intranet and eCommerce projects. His daily work
involves writing RFPs, analyzing proposals, meeting
vendors and facilitating workshops.
perttu.tolvanen@northpatrol.com
+358 50 685199
@perttutolvanen
http://www.perttutolvanen.com
linkedin.com/in/perttutolvanen
21
22. North Patrol is your expert in selecting the best vendors
and technologies for your next intranet or web project.
We are an independent consulting company without ties
to system vendors, and can help you define the
concept, select the best system and vendor.
We have participated in projects using e.g. the following
products: Drupal, WordPress, EPiServer, Sitecore,
Sitefinity, Liferay, SDL Tridion, SharePoint, Confluence,
Magento, Hybris.
www.northpatrol.com
22
Advisor in buying
intranet projects