This document contains summaries of three articles related to employee motivation and behavior. The first summary describes a study that surveyed 106 employees about their responses to different motivation strategies like promotion, raises, and motivational talks. The second summary discusses how improved employee morale led to higher productivity and lower turnover at a healthcare system. The third summary examines how satisfying psychological needs for autonomy, relatedness and competence through work design can motivate customer-oriented behaviors in front-line workers.

1. Module 3: Competencies
Team Members: Shelby Peters, Yasmin Donker, Todra Bellamy, Savannah Fox

2. Employee Behavior
Motivation and Morale

3. Employee Attitude Towards Motivational
Practices: An Empirical Study
Key points
 The Questionnaire covered a wide range of motivation strategies
 Employees answered 120-question survey
 106 employees participated from Telecom organizations
 Questionnaire covered a wide range of motivation strategies:
 Promotion
 Raise
 How different employees respond to different strategies
 Four different types of motivation strategies
 Salary increase
 Promotion
 Leave
 Motivational talk

4. A Journey Toward Quality, Performance
Key Points
 Article based on the VA Maryland Health Care System’s performance in 2014
 Employee morale is a key factor in the business world
 Increased morale in the workplace:
 Gives a sense of importance
 Higher productivity
 Less absenteeism/tardiness
 Accuracy in work
 Low turnover rate
 Two-year action plan formed by CEO of VA Maryland Health Care System

5. Using Work Design to Motivation Customer-
Oriented Behaviors
Key Points
 Front-line workers at crossroads of firms’ offerings and people demands
 Behavior directly influences people
 Customer-oriented behaviors-
 Self-determination theory-
 Three psychological needs:
 Autonomy
 Relatedness
 Competence.
 Role clarity-