HBO Handout Chapter 7 (Evaluation, Feedback, and Rewards)

Evaluation, Feedback, and Rewards 7 Chapter

Introduction ,[object Object],[object Object],[object Object]

Purposes of Evaluation: Judgmental ,[object Object],[object Object],[object Object],[object Object]

Purposes of Evaluation: Developmental ,[object Object],[object Object],[object Object],[object Object]

Focus of Evaluation ,[object Object],[object Object],[object Object]

Relevancy of Evaluation ,[object Object],[object Object],[object Object]

Improving Evaluations (1 of 3) ,[object Object],[object Object]

Improving Evaluations (2 of 3) ,[object Object],[object Object],[object Object]

Improving Evaluations (3 of 3) ,[object Object],[object Object],[object Object]

Performance Evaluation Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Purpose of Evaluation Feedback Instructional Motivational

A Feedback Model ,[object Object],[object Object],[object Object],Behavioral Results ,[object Object],[object Object],[object Object],[object Object],Evaluated Person Individual Characteristics: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cognitive Evaluation: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Multisource Feedback: A 360-Degree Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Best Practices to Improve 360-Degree Feedback Programs (1 of 2) ,[object Object],[object Object],[object Object]

Best Practices to Improve 360-Degree Feedback Programs (2 of 2) ,[object Object],[object Object],[object Object]

Reinforcement Theory ,[object Object],[object Object],[object Object]

Example: ,[object Object],[object Object],[object Object]

Reinforcement Theory: Operant Conditioning ,[object Object],[object Object],[object Object]

Operant Conditioning: Key Principles Reinforcement Punishment Extinction

Reinforcement Schedules Schedule Description Organizational Example Continuous Reinforcer follows every response Praise after every new sale and order Fixed interval Response after specific time period is reinforced Weekly, bimonthly, monthly paycheck Variable interval Response after varying period of time (an average) is reinforced Transfers, unexpected bonuses, promotions, recognition Fixed ratio A fixed number of responses must occur before reinforcement Piece rate, commission on units sold Variable ratio A varying number (average) of responses must occur before reinforcement Random checks for quality yield praise for doing good work

Individual Rewards ,[object Object],[object Object],[object Object],[object Object]

The Reward Process Feedback Motivation to exert effort Ability and skill Experience Performance results: Individual Performance evaluation Intrinsic rewards Extrinsic rewards Satisfaction

Lawler’s Conclusions on Satisfaction and Rewards (1 of 2) ,[object Object],[object Object],[object Object]

Lawler’s Conclusions on Satisfaction and Rewards (2 of 2) ,[object Object],[object Object]

Management Considerations for Developing and Distributing Rewards ,[object Object],[object Object],[object Object],[object Object]

Intrinsic and Extrinsic Rewards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rewards Affect Organizational Concerns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Line of Sight: The Key Issue (1 of 2) ,[object Object],[object Object]

Line of Sight: The Key Issue (2 of 2) ,[object Object],[object Object],[object Object]

HBO Handout Chapter 7 (Evaluation, Feedback, and Rewards)

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