This document discusses a training program called WORKSMART that aims to improve skills for the workplace. It focuses on three dimensions: task skills, underpinning knowledge and competencies, and personal, interpersonal, and organizational processes. Some key aspects of WORKSMART include developing generic abilities, using a learning model of competency, profiling abilities like teamwork and flexibility, and employing strategies like projects, discussion, and assessment of skills and performance.

1. WORKSMART Training For Your Bottom Line A State Training Board Initiative Looking Under the Surface Looking Under the Surface

2. Framework for WORKSMART: Training for Your Bottom Line WorkSmart Profile 20 Generic Abilities PD Workshop Professional Development Implementation Kit Creative Link Strategy Method of Recognition Learning Programs Statement of Attainment Activities Learning Record Guidelines Case Studies Manual Action Learning Teams Enterprise Sponsors Work Placement Industry Mentors Site Visits

3. A Learning Model of Competency Personal Process Organisational Processes THE FIRST DIMENSION “ Above the Surface” Task Skills THE SECOND DIMENSION Underpinning Knowledge & Key Competencies THE THIRD DIMENSION “ Under the Surface” Understandings Interpersonal Processes Personal Processes Organisational Processes

4. WORK SMART PROFILE TASK MANAGEMENT Personal Processes Attitude Change Personal Responsibility Prioritising Self esteem Flexibility Employability

5. WORKSMART PROFILE Examples of Personal Processes Personal Responsibility: Take personal responsibility for own performance and employability Positive Attitude: Display confidence and positive attitude Flexibility: Adopt a flexible and proactive approach to work Prioritising : Manage and prioritise multiple tasks and responsibilities Change Agency: Use initiative to change unproductive work practices SELF MANAGEMENT TASK MANAGEMENT SELF MANAGEMENT

6. WORKSMART PROFILE Interpersonal Processes Team Work: Adopt a team approach to work processes Networking: Develop Networks Building Relationships: Build and maintain constructive relationships Meeting Expectations: Clarify and meet the ourcome expectations of others Customer Focus: Provide Quality Service to customers Interpersonal Effectiveness

7. WORKSMART PROFILE Organisational Processes Initiative Adaptability Systems Thinking Contingency planning Creativity

8. WORKSMART PROFILE Initiative: Deal with irregularities and unforseen difficulties Adaptability: Adjust to new demands or unexpected situations System thinking: Contribute to quality systems and continuous improvement processes Creativity: Introduce new ideas and develop creative approaches to gain competitive advantage Examples of Organisational Processes Contigency Management

9. TEACHING STRATEGIES Cohesion Activities Direct Instruction Discussion Projects & Research Small Groups Work Teams Scenario Planning Facilitation Performance Activities Mentoring & Coaching Problem Solving

10. LEARNING STRATEGIES Action Learning Action Research: Work Projects Experimental Self Directed Cooperative & Collaborative Learning Peer Tutoring Presentations Discussion Triggers Values Classification

11. ASSESSMENT STRATEGIES Peer Assessment Skills Recognition Journals/ Logbooks Work Related Product or service Work Related Project Work Related Performance Work Related portfolio Work Related Task Observation Self Assessment