The document provides information on various interpersonal skills including communication skills, teamwork skills, leadership and supervising skills, research and analyzing skills, problem solving and decision making skills, planning and organizing skills, learning improving and achieving skills, resilience adaptability and drive, enterprising skills. For each skill, it lists examples of how the skill could be developed during studies and provides examples of how the skill could be described in a CV.

1. Interpersonal
skills
Exploration and
Implementation
Self-management
and values
Click on each
icon to find out
more about the
skill

2. Communication Skills
• Speak clearly and confidently
• Communicate with sensitivity
• Resolve differences of opinion
• Appreciate people with different languages and
cultures
• Express things clearly in writing
• Create and deliver effective presentations
• Edit and/or create digital media
• Present ideas or proposals to technical and non-
technical audiences
• Influence and convince others
• Negotiate effectively, reaching acceptable agreement
• Market and sell an idea, service, or product
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3. How might I have developed
communication skills during my studies?
• Seminar group discussions
• Presentations
• Role play arguing from different
perspectives
• Justifying a research project
• Assignments focused on different
audiences eg business proposal,
technical report, medical writing,
• Group working
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4. CV example
An example of how communication skills could be
described on a CV:
• Developed strong communication skills when
giving campus tours as an ambassador on open
days.
• Adapted communication style to suit audience,
for example when speaking to prospective
students and parents.
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5. Teamwork Skills
• Perform agreed tasks and contribute to team results
• Share information or make suggestions
• Demonstrate openness to the ideas of colleagues
• Identify the strengths and weaknesses of colleagues
• Work positively and constructively within diverse
groups
• Build trusting relationships between colleagues
• Use technology to support team working
• Inspire other colleagues to participate
• Coach, mentor and give constructive feedback to
colleagues
• Manage disagreements or conflicts
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6. How might I have developed teamwork
skills during my studies?
• Group projects
• Simulated team meetings
• Working with diverse group
members
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7. CV example
An example of how teamwork skills could be
described on a CV:
• Took on role of leader when taking part in open
day on campus.
• Inspired and motivated fellow student
ambassadors to engage with as many prospective
students as possible ensuring the Open day was a
success.
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8. Leadership and Supervising Skills
• Take responsibility
• Define the purpose and objectives of a work group
• Build confidence and buy-in from others
• Directing, delegating and co-ordinating the activities
of others
• Resolving others’ concerns in relation to a plan
• Recognising the efforts of others
• Creating a shared vision
• Applying situational leadership – understanding
leadership styles
• Leading change
• Motivating others to achieve high performance
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9. How might I have developed leadership
skills during my studies?
• Seminar team working -
rotating leadership
• Leading group projects
• Simulated research / company
project where different
individuals lead different
departments.
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10. CV example
An example of how leadership skills could be
described on a CV:
• Developed strong leadership skills by directing
and delegating team members during a group
project
• Ensure that everyone had assigned roles based
on their strengths, so that the project was
completed effectively and efficiently.
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11. Researching and Analysing Skills
• Carry out robust research and analysis
• Demonstrate openness to new ideas and
perspectives
• Collect information or data systematically from a
range of sources and perspectives with appropriate
referencing
• Logically analyse and summarise, identifying the most
relevant information and key issues
• Identify a research need based on a defined problem
• Apply appropriate research methods and tools
• Conduct ethical research
• Apply business analytical models
• Use appropriate statistical software for analysis
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12. How might I have developed research and
analysis skills during my studies?
• Research for dissertations
• Research methods / statistical
modules
• Research projects applied in
industry
• Analysing team project data
• Presenting / publishing research
master-classes
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13. CV example
An example of how research and analysis skills could
be described on a CV:
• Strong research and analysis skills demonstrated
by my application of business analytical models
during my second year modules, where I gained
first class marks.
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14. Problem Solving and Decision Making
• Identify need or opportunity eg customer, client
requirements, research need
• Gather intelligence
• Clarify root cause of a problem
• Generate and propose solutions
• Evaluate a range of solutions or options
• Translate ideas into practical actions
• Make decisions without the need to refer to others
• Look to make processes more efficient and effective
• Work with others to stimulate and evolve ideas
• Make decisions where there is no perfect option
• Take controlled risks
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15. How might I have developed Problem Solving
and Decision Making skills during my studies?
• Case-study problems based on
real-workplace challenges
• Dissertations
• Creative exercises with new
solutions
• Problem solving under time
pressure
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16. CV example
An example of how problem solving and decision
making skills could be described on a CV:
• Responsible for translating fundraising ideas into
practical solutions for a volunteer organisation.
• By utilising commercial awareness enabled team
to successfully raise a significant total of £2000
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17. Planning and Organising Skills
• Define objectives, outcomes and performance
standards and develop a realistic action plan
• Propose alternatives for achieving an objective
• Structure and manage time and priorities, meet
short, medium, and long-term deadlines
• Plan or co-ordinate with a range of stakeholders in
different locations
• Carry projects through to successful completion
• Identify, assess and weigh up risks
• Monitor the development of a plan
• Plan and implement a contingency plan
• Evaluate project processes and outcomes
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18. How might I have developed Planning and
Organising skills during my studies?
• Managing workload alongside
other activities
• Essay planning
• Learned principles and skills in
planning as part of course
• Industry related projects
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19. CV example
An example of how planning and organising skills
could be described on a CV:
• As treasurer for the Psychology Society,
developed strong planning skills by forecasting
upcoming costs for the year ahead.
• Ensuring that society activities stuck to a budget
when using the resources allocated to the group.
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20. Learning, Improving and Achieving Skills
• Identify areas for learning and development
• Evaluate and monitor own performance
• Work to high personal standards
• Work honestly, with integrity, ethically, in a fair and
balanced way; maintaining confidentiality
• Adhere to formal standards and procedures
• Demonstrate dependability and reliability
• Know own strengths, limitations and values
• Demonstrate a high level of dedication, a strong work
ethic
• Work with little or no supervision, self-motivation
• Invest time and effort into acquiring new skills
• Understand preferred learning style
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21. How might I have developed Learning,
Improving and Achieving during my studies?
• Skill development opportunities
in a module or activity
• Adhering to coursework
standards and deadlines
• Reviewing assessment feedback
and using to inform future work
• Meeting personal tutor regularly
to receive coaching around goals
and development needs
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22. CV example
An example of how learning, improving and achieving
skills could be described on a CV:
• Whilst working full time for Jaguar Land Rover
successfully completed a part time masters
degree.
• This required working well with little supervision,
high self-motivation and strong work ethic.
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23. Resilience, Adaptability and Drive
• Demonstrate determination and drive
• Deal positively and pro-actively with set-backs and
criticism
• Maintain performance under pressure
• Demonstrate flexibility and adaptability in response
to changing situations
• Handle conflict effectively
• Balance work and personal life
• Cope with uncertainty or ambiguity
• Display a desire to undertake new challenges
• Demonstrate energy, drive, enthusiasm, passion
• Act on own initiative
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24. How might I have developed Resilience,
Adaptability and Drive during my studies?
• Multiple assignments running
concurrently
• Variety of learning methods
• Overcoming academic setbacks
• Volunteering for course roles
• Trying new things
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25. CV example
An example of how Resilience, Adaptability and Drive
could be described on a CV:
• A driven individual with a well-established ability
to deal positively with set-backs.
• Confidently delivered a group member’s part of a
major presentation when they dropped out at
the last minute allowing our group to still gain a
high mark.
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26. Enterprising Skills
• Proactively develop own knowledge and understanding
• Take initiative, pro-actively take action and responsibility
• Identify opportunities, generate original ideas in
response
• Implement ideas whilst managing and taking risks
• Demonstrate perseverance, determination and ambition
• Build and maintain effective relationships with
stakeholders
• Undeterred by setbacks, tolerant of uncertainty and risk
• Demonstrate commercial awareness
• Create or add value to projects
• Influence stakeholders
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27. How might I have developed Enterprising
Skills during my studies?
• Enterprising activities as part of
specific modules
• Used an academic project to
explore new technologies
• Engage in enterprising student
societies (eg ENACTUS)
• Get involved in challenges and
competitions
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28. CV example
An example of how Enterprising Skills could be
described on a CV:
• During internship went above and beyond duties
of role to act upon an opportunity to source new
clients for employer.
• As treasurer for the Psychology society, used
interpersonal and communication skills to
convince society to try a new way of raising
money.
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