9. EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
Bosses and leaders, in particular, need
high EQ because they represent the
organization to the public, they interact
with the highest number of people within
and outside the organization and they set
the tone for employee morale
10. Leaders with empathy are able to understand their
employee's needs and provide them with constructive
feedback
11. WHY EMOTIONALWHY EMOTIONAL
INTELLIGENCE IS NECESSARYINTELLIGENCE IS NECESSARY
Helps managers handle
adversity & set back
Teaches managers cope when
change & uncertainty hits
organisation or their personal lives.
12. Help to manage effective
relationship.
Help them being focussed
and stay on track by
remembering purpose &
vision.
13. Upon graduating from college,
Debra believed that if she worked hard, she would
achieve her career success goals
She racked up a list of
accomplishments
However, just two
years into her career
she was fired.
Example to illustrate how EQ can
positively or negatively impact
one's career and the organization:
14. WORKING WITH PEOPLE MEANSWORKING WITH PEOPLE MEANS
WORKING WITH EMOTIONSWORKING WITH EMOTIONS
16. COMPONENTS OF EMOTIONALCOMPONENTS OF EMOTIONAL
INTELLIGENCEINTELLIGENCE
THERE ARE FIVE PARTS TO IT.THERE ARE FIVE PARTS TO IT.
• KNOWING WHAT YOU'RE FEELING.KNOWING WHAT YOU'RE FEELING.
• MANAGING YOUR FEELINGS, ESPECIALLYMANAGING YOUR FEELINGS, ESPECIALLY
DISTRESSING FEELINGS.DISTRESSING FEELINGS.
• SELF-MOTIVATIONSELF-MOTIVATION
• EMPATHY ANDEMPATHY AND
• MANAGING RELATIONSHIPSMANAGING RELATIONSHIPS
17. PROBABILITIES OF NOT HAVING AN GOODPROBABILITIES OF NOT HAVING AN GOOD
EMOTIONAL INTELLIGENCE AND THEIREMOTIONAL INTELLIGENCE AND THEIR
CONSEQUENCESCONSEQUENCES
• WHILE PEOPLE HAVE SHOWN THEY CAN PRODUCE BETTERWHILE PEOPLE HAVE SHOWN THEY CAN PRODUCE BETTER
RESULTS AT WORKPLACE, MANY OF US LACK EMOTIONALRESULTS AT WORKPLACE, MANY OF US LACK EMOTIONAL
INTELLIGENCE.INTELLIGENCE.
• WE SIMPLY DON’T KNOW HOW TO PERCEIVE,WE SIMPLY DON’T KNOW HOW TO PERCEIVE,
UNDERSTAND,EXPRESS AND MANAGE OUR EMOTIONSUNDERSTAND,EXPRESS AND MANAGE OUR EMOTIONS
EFFECTIVELY.EFFECTIVELY.
THERE ARE ADVERSE CONSEQUENCES TO HAVE LOWTHERE ARE ADVERSE CONSEQUENCES TO HAVE LOW
EMOTIONAL INTELLIGENCE. THESE INCLUDES:-EMOTIONAL INTELLIGENCE. THESE INCLUDES:-
RELATIONSHIP PROBLEMSRELATIONSHIP PROBLEMS
RAGE IN THE WORKPLACERAGE IN THE WORKPLACE
POOR DECISION MAKING CAPABILITYPOOR DECISION MAKING CAPABILITY
FAILURE TO ADVANCE IN CAREERFAILURE TO ADVANCE IN CAREER