Power Point I presented at my BCOM 3360 class

1. Interpersonal
Communication and
Emotional Intelligent
Chapter 2

2. Introductions
Gregory Krumme
Area of studies
Management/
Marketing
Graduation Spring
2017
Jaclyn Holt
Area of study
Major in Marketing
Senior
Graduation Fall 2016

3. Agenda
1. What is the definition
2. Skills that determine your
success
3. Understanding the Process
4. Noise
5. Emotional Hijacking
6. Active Listening

4. Agenda
7. Barriers
8. Asking the right/wrong
question
9. Verbal and Nonverbal
10. Relationship management
11. Maintaining civility

5. Interpersonal Communication
Is the process of sending and
receiving verbal and nonverbal
messages between two or more
people.

6. Why Does it Matter?
Skills that determine your success.
skills.
https://www.youtube.com/w

7. Skills
•Writing ability
•Basic Mathematics

8. Understanding The Process
•Meaning
•Encoding
• Decoding

9. Noise
Physical
Semantic
Physiological

10. Noise
•Psychological
Lifetime Experiences

11. Emotional Hijacking
Emotional Intelligence
EQ

12. EQ
Self
Awareness
Triggers
http

13. EQ
Mitigating
Information
Optimism
Pessimism

14. EQ
•Self-Management
Do you know yourself?

15. EQ
Empathy
Can you feel my feelings?

16. Active Listening
Paying Attention
Holding Judgement

17. Active Listening
Reflecting
Clarifying

18. Active Listening
•Summarizing
Sharing

19. Barriers
Lack of Patience and
Attention Span
Lack of time

20. Barriers
•Image of
Leadership
• Fear
Communication Technology
Fear of Bad
News or
Uncomfortable

21. Barriers
Defending
“Me Too” Statements

22. Barriers
•Giving Advice
Judging

23. Asking the Right Questions
•Rapport –Building
Funnel

24. Asking the Right Questions
Probing
Solution-oriented

25. Avoiding the Wrong
Questions
Leading Questions
Disguised Statements
Cross-examination

26. Nonverbal cues
Birds

27. Nonverbal
Learning to sight read
Consciously practice each day
Pay attention to congruence

28. Nonverbal
Learning to sight read
Sight reading in clusters, not in isolation
Sight-read in context

29. Relationship Management
Communicating
to the preferred styles
of others

30. Differences in communication based on motivational
values
HubsBluesReds Greens

31. Communication Preferences
based on
Introverts Extroverts

32. Maintaining Civility
a)Incivility in society and
the workplace
a)Types and causes of
workplace incivility
a)Maintaining civil Civil?

33. Now time for a
Bingo Quiz

34. Enclosing
•Hopeful your skills
and understanding
have improved by
our Presentation
We covered the
following about
interpersonal
communication skills