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Emotional intelligence
RNDr. Miroslava Korenova PhD
1
Emotional Intelligence
Let us start with the quote of Aristotle:
Anyone can become angry – that is easy, but to be angry with the right person,
to the right degree, at the right time, for the right purpose and in the right way -
this is not easy
2
Emotional Intelligence
 Do you know what emotions are?
 How they can be managed?
 Can you name some of emotional states? Or display emotional expressions?
 Do you sometimes feel tired? Or your stomach hurts...or your head aches?
 Can you link this emotions to specific feelings?
 And what about intelligence? Can you try to define the word intelligence?
 Who is intelligent, who is not.....
 Try to depict from the individual meaning of words – what emotional intelligence is
focused on? How may behave people who are emotionally intelligent?
3
Emotional intelligence
Emotional intelligence (EI) is:
An ability to recognize and to understand emotions in yourself,
but also emotions of others
The capability to discern between different feelings, and label
them appropriately
An ability to use emotional information for proper thinking and
behavioural response
4
Emotional Intelligence
 The term Emotional Intelligence (EI) first appeared in paper by Michael
Beldoch in 1964
 However the EI become popularized in 1995, when Daniel
Coleman published his book with EI as the main topic - „Emotional
Intelligence“
 EI for a long time served as the missing link between IQ and social
success, precisely why people with an average IQ outperforme those
with the highest IQ
5
Emotional Intelligence
 EI affects how we manage behaviour, how we interact with people, how
we make personal decisions or how we perform social contacts
 Some people are more naturally emotionally intelligent than others
 High emotional intelligence can be developed by experience and practice,
even in people that are not born with it
 High (higher) emotional intelligence is strong predictor of professional
and social success
 Rather than being a single characteristic, emotional intelligence is a
complex of competencies that may be organized into a major clusters
6
Emotional intelligence
Major clusters
 1. Self Awareness
 2. Adaptability
 3. Empathy
 4. Self Confidence
7
Emotional Intelligence
Self awareness
If you are self aware – you are able to
identify, acknowledge and accept all
your feelings – along with the ability
to evaluate them
Self awareness helps you to better
know your internal feelings,
perceptions and preferences
8
Emotional Intelligence
Self confidence
Is your own belief in your capability to
accomplish individual tasks
Includes the affirming that you are the best
person to do the job you doing –
example: singing, drawing, dancing, playing
piano ...
Helps you to make decisions despite
uncertainities and pressure
9
Emotional Intelligence
Adaptability
Is capability to perform effectively in:
- different working environments
- changing situations
- with various individuals
People with high adaptability are flexible
and are able to adapt their plans, visions or
behaviour in that way which best fits into
changed situation
10
Emotional Intelligence
Empathy
Empathy is about understanding of other
people feelings and emotions
It is the ability to read unwritten, to hear
unspoken - the ability to accurately
understand partially expressed thoughts and
feelings
People with high empathy can read
people°s moods and nonverbal signals, they
listen well and can understand different
perspectives of situation
11
Emotional Intelligence
Significance
 High emotional intelligence brings:
 Increased well-being
 Increased leadership ability
 Increased team performance
 Improved decision making
 Decreases occupational stress
12
13
 Depict individual JellyBeans
for your actual feeling,
describe an emotional state
that is interconnected with
that feeling
Example:
Joy – feeling
Related emotional state – muscle
tremble, purposeless movements,
clapping hands, jumping,
dancing, smile, upper lip rised,
etc..
http://emotionresearcher.com/understanding-multimodal-emotional-
expressions-recent-advances-in-basic-emotion-theory/
Emotional Intelligence
References
 Goleman, Daniel. (1995). Emotional intelligence. New York: Bantam.
 https://en.wikipedia.org/wiki/Emotional_intelligence
 http://www.talentsmart.com/about/emotional-intelligence.php
 https://www.slideshare.net/taylor_keele/what-is-emotional-intelligence-ppt
14

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Emotional intelligence

  • 2. Emotional Intelligence Let us start with the quote of Aristotle: Anyone can become angry – that is easy, but to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way - this is not easy 2
  • 3. Emotional Intelligence  Do you know what emotions are?  How they can be managed?  Can you name some of emotional states? Or display emotional expressions?  Do you sometimes feel tired? Or your stomach hurts...or your head aches?  Can you link this emotions to specific feelings?  And what about intelligence? Can you try to define the word intelligence?  Who is intelligent, who is not.....  Try to depict from the individual meaning of words – what emotional intelligence is focused on? How may behave people who are emotionally intelligent? 3
  • 4. Emotional intelligence Emotional intelligence (EI) is: An ability to recognize and to understand emotions in yourself, but also emotions of others The capability to discern between different feelings, and label them appropriately An ability to use emotional information for proper thinking and behavioural response 4
  • 5. Emotional Intelligence  The term Emotional Intelligence (EI) first appeared in paper by Michael Beldoch in 1964  However the EI become popularized in 1995, when Daniel Coleman published his book with EI as the main topic - „Emotional Intelligence“  EI for a long time served as the missing link between IQ and social success, precisely why people with an average IQ outperforme those with the highest IQ 5
  • 6. Emotional Intelligence  EI affects how we manage behaviour, how we interact with people, how we make personal decisions or how we perform social contacts  Some people are more naturally emotionally intelligent than others  High emotional intelligence can be developed by experience and practice, even in people that are not born with it  High (higher) emotional intelligence is strong predictor of professional and social success  Rather than being a single characteristic, emotional intelligence is a complex of competencies that may be organized into a major clusters 6
  • 7. Emotional intelligence Major clusters  1. Self Awareness  2. Adaptability  3. Empathy  4. Self Confidence 7
  • 8. Emotional Intelligence Self awareness If you are self aware – you are able to identify, acknowledge and accept all your feelings – along with the ability to evaluate them Self awareness helps you to better know your internal feelings, perceptions and preferences 8
  • 9. Emotional Intelligence Self confidence Is your own belief in your capability to accomplish individual tasks Includes the affirming that you are the best person to do the job you doing – example: singing, drawing, dancing, playing piano ... Helps you to make decisions despite uncertainities and pressure 9
  • 10. Emotional Intelligence Adaptability Is capability to perform effectively in: - different working environments - changing situations - with various individuals People with high adaptability are flexible and are able to adapt their plans, visions or behaviour in that way which best fits into changed situation 10
  • 11. Emotional Intelligence Empathy Empathy is about understanding of other people feelings and emotions It is the ability to read unwritten, to hear unspoken - the ability to accurately understand partially expressed thoughts and feelings People with high empathy can read people°s moods and nonverbal signals, they listen well and can understand different perspectives of situation 11
  • 12. Emotional Intelligence Significance  High emotional intelligence brings:  Increased well-being  Increased leadership ability  Increased team performance  Improved decision making  Decreases occupational stress 12
  • 13. 13  Depict individual JellyBeans for your actual feeling, describe an emotional state that is interconnected with that feeling Example: Joy – feeling Related emotional state – muscle tremble, purposeless movements, clapping hands, jumping, dancing, smile, upper lip rised, etc.. http://emotionresearcher.com/understanding-multimodal-emotional- expressions-recent-advances-in-basic-emotion-theory/ Emotional Intelligence
  • 14. References  Goleman, Daniel. (1995). Emotional intelligence. New York: Bantam.  https://en.wikipedia.org/wiki/Emotional_intelligence  http://www.talentsmart.com/about/emotional-intelligence.php  https://www.slideshare.net/taylor_keele/what-is-emotional-intelligence-ppt 14