Content Marketing Meets Email: 4 Approaches Every Email Program Can Benefit FromSynchronicity Marketing
Great content is essential to the success of any email marketing program, especially for B2B brands and those with longer sales cycles, although any marketer will benefit from integrating content into its email program. Learn how from this presentation
How to go from lead to camp family to returning family via email. Over 260 billion emails are sent every day. How do you stand out in the crowd without being spammy? Most camps are missing a huge opportunity to communicate to families, build credibility, and strengthen relationships from lead until the camper sets foot at camp. This session will cover how to choose campaign topics that build your credibility among potential, new, AND current families while creating an effective framework for your drip marketing journey from lead to new family. Plus, you will get tips for creating copy and subject lines for your emails that are meaningful and engaging.
How do we communicate with our customers, clients and prospective users of our services? Before we communicate our message, we need to identify our brand. Social media, email marketing, print media all have a place in a small business marketing plan.
Mass Marketing Resources is located in Western Mass.
http://www.massmarketingresources.com
Content Marketing Meets Email: 4 Approaches Every Email Program Can Benefit FromSynchronicity Marketing
Great content is essential to the success of any email marketing program, especially for B2B brands and those with longer sales cycles, although any marketer will benefit from integrating content into its email program. Learn how from this presentation
How to go from lead to camp family to returning family via email. Over 260 billion emails are sent every day. How do you stand out in the crowd without being spammy? Most camps are missing a huge opportunity to communicate to families, build credibility, and strengthen relationships from lead until the camper sets foot at camp. This session will cover how to choose campaign topics that build your credibility among potential, new, AND current families while creating an effective framework for your drip marketing journey from lead to new family. Plus, you will get tips for creating copy and subject lines for your emails that are meaningful and engaging.
How do we communicate with our customers, clients and prospective users of our services? Before we communicate our message, we need to identify our brand. Social media, email marketing, print media all have a place in a small business marketing plan.
Mass Marketing Resources is located in Western Mass.
http://www.massmarketingresources.com
A few random thoughts about influencers and brand advocates from Michael Paredrakos The Curious Brain . Our presentation at the Brand Advocacy conference of Marketing week in Greece. A big thanks to www.theshelf.com/ https://blog.pagefair.com ,http://www.tapinfluence.com/ for their amazing info. Go check them out. Images are from all over the internet if one is yours and you want me to take it down just let me know :-) Stay Curious
LSA Bootcamp Detroit: Email Marketing Best Practices (Constant Contact)Localogy
This presentation was given to an audience of small businesses at the LSA Bootcamp in Detroit 6/1/16 which was an event to help small businesses learn the fundamentals of digital marketing. For more on the event, visit: http://www.marketingbitz.com/marketing/boot-camp.aspx
Branding overview along with general information about inbound marketing and social media and SEO tips. This goes alongside a presentation by Advokate at SUNY Adirondack on Monday, March 21, 2016. Contact Advokate, LLC, with any questions, or to schedule a marketing consultation! www.advokate.net
10 Steps to Recover from Loss of IncomeJames Riddle
This brief slideshow explains the step-by-step system for restoring income to the desired level. Learn how to improve the quality of your life with residual income and the quality of others' lives with this approach.
This presentation explains the step-by-step method for restoring income to the desired level. Learn how to improve the quality of your life with residual income and the quality of others' lives with this approach.
This approach works for anyone who wants to restore income. Business owners, financial advisors, consultants, mentors, trainers, coaches, unemployed, underemployed...
10 steps to recovering from loss of income. Help more people and make more money in less time. This is a step-by-step approach to making more money in a shorter period of time.
3 Proven Sales Email Templates Used by Successful CompaniesHubSpot
76% of emails never get opened. That makes life for salespeople very difficult. So we've partnered up with Breakthrough Email to bring you email templates that are proven to engage prospects and close more deals. Start using them today and grow your revenue.
Start with the WHY! How to express your company's story in your marketing, branding and social media.
Positioning and marketing your business
Determine your WHY
Learn how to tell (and sell) your story
Determine what is uniquely yours to give
Social Media Nuts and Bolts
Facebook marketing and advertising
Email marketing, blogs, landing pages
Tips and Tricks
Business West held a one day workshop on Innovative Marketing Strategies for Small Businesses on a limited Budget, this covered Guerrilla Marketing, Fusion Marketing, Affilliate Marketing and Joint Venture Marketing along with learning about the socail media tools you can use to put these strategies into action.
Effective Sales Strategies helps companies with their sales, marketing, training and human capital strategies, plans and projects increasing top and bottom line results, performance and effectiveness. Check out our website to see our client testimonials and results! www.EffectiveSalesStrategies.com
A few random thoughts about influencers and brand advocates from Michael Paredrakos The Curious Brain . Our presentation at the Brand Advocacy conference of Marketing week in Greece. A big thanks to www.theshelf.com/ https://blog.pagefair.com ,http://www.tapinfluence.com/ for their amazing info. Go check them out. Images are from all over the internet if one is yours and you want me to take it down just let me know :-) Stay Curious
LSA Bootcamp Detroit: Email Marketing Best Practices (Constant Contact)Localogy
This presentation was given to an audience of small businesses at the LSA Bootcamp in Detroit 6/1/16 which was an event to help small businesses learn the fundamentals of digital marketing. For more on the event, visit: http://www.marketingbitz.com/marketing/boot-camp.aspx
Branding overview along with general information about inbound marketing and social media and SEO tips. This goes alongside a presentation by Advokate at SUNY Adirondack on Monday, March 21, 2016. Contact Advokate, LLC, with any questions, or to schedule a marketing consultation! www.advokate.net
10 Steps to Recover from Loss of IncomeJames Riddle
This brief slideshow explains the step-by-step system for restoring income to the desired level. Learn how to improve the quality of your life with residual income and the quality of others' lives with this approach.
This presentation explains the step-by-step method for restoring income to the desired level. Learn how to improve the quality of your life with residual income and the quality of others' lives with this approach.
This approach works for anyone who wants to restore income. Business owners, financial advisors, consultants, mentors, trainers, coaches, unemployed, underemployed...
10 steps to recovering from loss of income. Help more people and make more money in less time. This is a step-by-step approach to making more money in a shorter period of time.
3 Proven Sales Email Templates Used by Successful CompaniesHubSpot
76% of emails never get opened. That makes life for salespeople very difficult. So we've partnered up with Breakthrough Email to bring you email templates that are proven to engage prospects and close more deals. Start using them today and grow your revenue.
Start with the WHY! How to express your company's story in your marketing, branding and social media.
Positioning and marketing your business
Determine your WHY
Learn how to tell (and sell) your story
Determine what is uniquely yours to give
Social Media Nuts and Bolts
Facebook marketing and advertising
Email marketing, blogs, landing pages
Tips and Tricks
Business West held a one day workshop on Innovative Marketing Strategies for Small Businesses on a limited Budget, this covered Guerrilla Marketing, Fusion Marketing, Affilliate Marketing and Joint Venture Marketing along with learning about the socail media tools you can use to put these strategies into action.
Effective Sales Strategies helps companies with their sales, marketing, training and human capital strategies, plans and projects increasing top and bottom line results, performance and effectiveness. Check out our website to see our client testimonials and results! www.EffectiveSalesStrategies.com
The Importance of a Powerful Sales Strategy for a StartupSteven Tulman
Learn about the importance of developing and executing a powerful sales strategy so that your startup is positioned for growth and success. This presentation will share some insights into how to start developing your sales process, what to consider, what pitfalls to watch out for, and how to extract the right value prop from your product and service so that it resonates with your target audiences. Everything from making the first sale, to hiring multiple Sales Managers and building out a fully functional Sales Department.
Building a Successful Marketing and Sales Strategy by Steve WoodAnitaBell
The Arizona Center for Innovation (AzCI) provides workshops and sessions designed to help new ventures. This is an overview of how to build a successful marketing and sales strategy for your technology or science-based startup. Presented by Steve Wood. Please contact us at: www.azinnovation.com to learn more.
CREATIVE IDEAS; TANGIBLE and INNOVATIVE SALES & PROSPECTING STRATEGIESstampjennifer
OPEN DOORS. Getting in front of more prospects will lead to increased SALES and there are hundreds of creative strategies to get new clients and leverage existing ones... here are just a few ideas.
Sales/Marketing Strategy for the Startups Praveen K
A complte sales strategy and sales management for the Startups helps in building a good organisation.
Please contact for more info at : PRAVEEN22Y@GMAIL.COM
Presentation I have done in a Sloan software class on sales, sales management, and sales strategy. Particularly applicable to companies doing b2b selling.
How To Plan And Build A Successful Content Marketing StrategyMichael Brenner
http://www.b2bmarketinginsider.com/content-marketing/plan-build-successful-content-marketing-strategy -- Did you know that every day on the internet:
There are 4.75 Billion pieces of content shared
There are 1.8 Billion photos uploaded
There are 700 Million Snapchats
There are 500 Million tweets
Marketing, as we know it, is being transformed right in front of our eyes. More and more messages are being promoted every day, on more channels, and as a result, consumers are learning to simply tune out the noise.
Because of this, brands must leverage content marketing to deliver the useful information necessary to educate and build trust with their audiences. But they often fail to document what they are trying to achieve, how they will get it done, and what measures will prove success.
Yesterday I presented to more than 600 attendees of the NewsCred #ThinkContent Webinar: "How To Plan And Build A Successful Content Marketing Strategy." I presented:
The key factors for content marketing success
The core components of a content marketing strategy
I answered the main questions of how to build a solid content marketing strategy
I shared my secret that effective content marketing was relatively simple:
"The buyer journey is nothing more than a series of questions that must be answered." ~ IDC
I shared the Content Marketing Institute's more formal definition of content marketing:
“Content marketing is the marketing and business process for creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action.” ~ Content Marketing Institute
And I shared the rallying cry for why we need to change:
"We have to stop interrupting what people are interested in, and be what people are interested in." ~ Craig Davis (former Chief Creative Office - J. Walter Thompson)
Backed by research and our own customer engagements, I covered
The 6 factors to content marketing success:
Document content strategy
Have someone in charge of content
Consistently publish quality content
Map content to buyer journey
Balance Paid, Owned, Earned Media
Track Content Marketing ROI
I provided an example and a template for anyone to develop:
Your Content Marketing Mission Statement
Become a destination for [target audience] interested in [topics]. To help them [customer value].
This will help us [your content marketing goals]
Earn your audience’s attention vs. just buying it
Reach, engage and convert NEW buyers
AmEx Open Forum Example: Help Small Businesses Do More Business. To become the largest source of inbound leads.
I provided spreadsheets to help anyone conduct a content audit and measure their content marketing results:
Earn better bang for your email marketing buck by getting up to speed on some of the NEWEST trends for improving your email marketing results. Many of these practices can be implemented easily and immediately!
Are your email and social media marketing programs working in tandem to create LEVERAGE? If not, learn how to integrate these digital marketing channels to create more visibility online, build your list, develop stronger customer connections, and boost revenue.
What's Old is New Again: 5 Email Best Practices for the Web 3.0 WorldSynchronicity Marketing
Think email is "old school" in online marketing? Check again! Be sure your email marketing programs include these five best practices that many are still lacking. You won't want to skip the fundamentals necessary for using email marketing to maximum advantage in today's fast-evolving digital marketing realm.
This presentation is about basics of marketing, definition, comparison with branding, channels of marketing, types of email marketing, and basics of effective email marketing, metrics involved, importance of subject lines as well as email automation
Expanding Reach: How Affiliates and Social Drive TogetherAffiliate Summit
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: Affiliate Marketing is expanding to encompass other channels. This session explores the value of including channels like social into your Affiliate Marketing mix to increase ROI.
Email Social Media 4 Tactics 2010 Nor Cal Dma 11.18.09Silverpop
Presentation given to the Northern California DMA chapter on November 18, 2009. Majority of the presentation is on integrating email with social networks; second section touches on 4 areas: Data capture; Welcome Emails, Using Personality in Emails and Trigger-based emails.
You've heard about integrated marketing for years but today's reality goes beyond connecting tactics and conducting multi-channel campaigns. What’s happening is a convergence of both online and offline marketing methods as well as a fusion of digital channels and newly evolving opportunities. What's driving it is the rise of Web 2.0, dominated by user generated content, social networking, citizen journalism and growing access to and transparency of content – personal and otherwise. Learn the alchemy behind creating your own marketing fusion in the digital age, how to leverage components to create a whole greater than the sum of its parts, and why you can’t afford to keep online marketing in the silo or out of the mix any longer.
Email & Social Media Productivity Hacks for Agencies: Mailigen SlidesSendible
Handling many clients as a digital marketing agency has its challenges. There’s always too many things on your plate and each of your clients deserves your undivided attention. One way to improve your results (without employing new staff) is to become more efficient and increase productivity within the great team you already have.
If you’re a digital agency and want to grow your business by providing email and social media services, this is a webinar not to be missed!
Email marketing and automation experts Mailigen will teach us how to tell beautiful stories and create human connections with your clients’ customers via email. While we, Sendible, will cover the social media front and show you how you can deliver better results and drive leads easily.
Our joint webinar will explore how to:
- Create engaging email content for your clients to gain maximum impact
- Use email automation to nurture leads
- Leverage social media automation to help grow your business and client base
- Find relevant social media content with little to no effort
- Generate a continuous flow of leads for your clients on social media.
Campaigns That Drive Action: Email Marketing for Success!Vanessa CEO
At the heart of small business marketing are the campaigns that drive action – collections of marketing activities that help a small business or organization to achieve its goals and objectives. Newsletters and Announcements have become a core component of those campaign choices. Email is more important than ever – to the communication efforts of businesses and nonprofits everywhere; and to the customer, donor, client or supporter of those organizations. This session will reveal some simple but effective best practices and considerations for the small business or nonprofit seeking to make their email newsletters more effective. Attendees of this presentation will learn:
The different types of newsletters
What to write about in your newsletter or announcement and how to consider using images
Subject line best practices, and when to send your newsletter
The importance of understanding how connected email and social media are…they have to be done together
What types of additional tools might be useful
Learn some great new strategies to help your email and social media efforts be more effective components of one of the core campaign types, newsletters and announcements.
Similar to Email Marketing Strategies to Increase Sales (20)
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
Email Marketing Strategies to Increase Sales
1. EMAIL MARKETING STRATEGIES THAT INCREASE SALES WHAT YOU NEED TO KNOW FOR EMAIL MARKETING SUCCESS NOW Inspiration University Women’s Business Expo November 6, 2010
11. So, How Do We Do It? The ART OF CONVERSATION and RELATIONSHIP BUILDING In order to be successful in driving SALES via email, we need to be excellent at …
The old marketing model relied on a funnel approach which was mostly one-way from advertiser to audience. Advertisers were more interested in broadcasting a message to a large, like-minded audience. Audiences usually had little mechanism for feedback – other than to buy or not buy. The market determined the effectiveness of advertising messages, which were designed basically to generate demand for products and sell them rather than communicate the value of such products.
The new model is quite different. Internet marketing channels like social media sites, blogs, and email make it possible for advertisers and audiences to have two-way conversations. In fact, audiences have shown they are eager to provide vocal and frequent feedback when given the mechanisms to do so. Therefore, the marketers who will succeed in the new world are required to engage in conversations rather than simply broadcast a message to the masses. The goal has shifted from simply selling product (of course, that’s still what needs to happen to stay in business) to developing long-term, loyal customer relationships. Any good direct marketer knows it costs more to generate new customers than keep the ones you already have, so if we continually demonstrate value through information, education, entertainment and by way of serving communities, customers will stick around. The new model has evolved into selling by way of serving rather than selling by way of promoting.
We’ve been hearing about integrated marketing for years now, but it’s only recently become a reality, a reality that goes beyond making connections. What’s really happening is a fusion of both intentional and unintentional impressions, communications, and information. That fusion is taking place as the result of greater transparency between companies and customers, more holistic ways of having customer conversations, the rise of Web 2.0 as it’s called (dominated by User Generated Content and everyone seemingly talking to everyone else about anything and everything they can) which of course carries into social media sites like Facebook, MySpace, LinkedIn, Flicker, and more. Because this is evolving in real time, there’s never been a better time to leverage email. In fact, the great news is how far it’s come in less than a decade, from out of the silo into the very heart of the mix.
So, as advertising channels increasingly grow both more fragmented and more targeted, we see less consumer time and attention given to any one. However, with channel proliferation each channel becomes part of a holistic whole that frames brand and customer perceptions, so the idea is they need to work together, in concert. You can’t afford disconnects between online and offline marketing, nor between the different components within each context.
Another macro-level trend that has accelerated to maturity with the rise of the Internet is that the customer is in control like never before. The traditional gatekeepers aren’t in charge anymore. Gone are the days when editors controlled the ads people saw and the editorial they read. With YouTube, blogs, peer review sites, social networking and the viral nature of pass-along email, your customer is exposed to many more impressions of your company and brand than you can possibly control or influence. So the new challenge for marketers is to stay tuned in to that customer conversation – not just conversations with our customers, but the conversations our customers have with other customers about us. We need to be in a position of service, poised to address problems, needs, and desires. (highlight outer circle points).
Okay, let’s get into the top five essential best practices with what I have believed since the beginning to be the most important: Permission. Here’s why
The concept of permission marketing made its debut in 1998 when Seth Godin, Vice President Marketing at Yahoo, published the book “Permission Marketing” which argued that businesses can no longer rely solely on traditional forms of "interruption advertising" in magazines, mailings, or radio and television commercials. Today consumers are bombarded by marketing messages almost everywhere they go, so Godin put forth the idea that if you want to grab someone's attention, you first need to get his or her permission. Once a customer volunteers his or her time, you're on your way to establishing a long-term relationship and making a sale. Permission marketing serves both customers and marketers in a symbiotic exchange. Email is the perfect environment for that symbiotic exchange to take place, and permission becomes even more important to this channel when we consider both the time and monetary costs involved for a person or company to open and maintain email accounts, plus the sensitivity to unwanted invaders in the inbox and on corporate networks. In short, a welcome email message is one that is asked for, recognized, an received from a trusted sender. Otherwise, it runs the risk of being unwelcome and labeled “spam”. When a marketer asks an email address owner for permission to send email, recognition and trust is strong, and email is seen as welcome rather than unwanted. Since privacy is a foremost concern on the Internet, securing and protecting personally identifiable information is more important to legitimate emailers than ever. For example, a study by one email services provider called showed 52% of recipients will delete an email from an unrecognized name without even opening it. Without permission, you run the risk of your email marketing messages being tossed in the digital trash.
These finer points are what I call the six “c”s of permission, and they boil down to this. Permission isn’t really permission if an email address owner does not realize he or she is granting it. This means a person consciously signs up to receive email, has some choice and control over the communications received, is not deceived into signing-up for email, and may end the email relationship at any time. The sign-up process is confirmed by the email address gatherer, usually via a return email message confirmation. This closes the permission loop by providing a record of a request to join and successful acceptance of a member on a list. Last but certainly not least, a promise of trust, clarity and integrity is fostered when email is clearly and honestly identified over the course of the relationship. This builds confidence, the final “C”, and even more powerful, loyalty.
Unfortunately, marketers are not immune to some of the common pitfalls of permission so to avoid them let me give you my permission best practices here. A major shortcoming is a failure to disclose the names and connections to companies, brands, sister organizations or subsidiaries which may also send email to a list member. Further poor practices are a lack of control over how an email address is shared with such other entities, and lack of proper identification of a sender once email begins to flow. If a direct relationship between a product, brand or company is not obvious to an individual receiving email from that product, brand or company, it is the responsibility of the marketer to spell it out at the beginning of an email message. Last but not least, ignoring or skipping the confirmation step after someone joins your list not only robs you of the chance to begin the relationship with a welcome message, but also weakens permission. Your confirmation message is a valuable step in the dialog – don’t miss it! Finally, as you’ll see in a moment when we review the CAN SPAM Act requirements, each commercial email message must contain an unsubscribe, or “opt-out” link, which connects to a Web-based process allowing the recipient to leave the email list. Forgetting or glossing over the unsubscribe in email marketing messages is huge mistake, not to mention illegal. In summary, ensure you are following these best practices when creating your email sign-up processes. In fact, because you might be collecting email addresses from multiple Web sites or micro-sites within your organization, you might even test a single vs. double-opt-in process, or decide that one is more appropriate within a particular context than the other. Using a blend of different permission practices if fine and often necessary.
It’s not just having a list but how you use it that can drastically influence your deliverability, reputation, and response. List segmentation means dividing your list into groups of people who have something in common with one another, then treating each group uniquely. This is a basic direct marketing principle, but it was costly and time-consuming to do with direct mail, print or catalogs. Not so with email.
The fifth and final main type of segmentation is Lifecycle segmentation. It’s based on the major stages within the prospect/customer lifecycle. From a lifecycle perspective, email is designed specifically to accomplish marketing objectives associated with a particular stage. For example, email to prospects is designed to qualify or convert them to customers. Email to new customers is designed to welcome them and familiarize them, and email to inactive customers is designed to re-engage them. This segmentation strategy is usually reflected strongly in email offers, creative, frequency and of course, timing. On to some examples:
You MUST align your messaging and offers with different target audience lifecycle stages.
A totally different example of lifecycle segmentation is illustrated in this example from Pacific Sunwear, known in short by the brand name PacSun. This is a great example of a new list member welcome email program. The reason the email is arriving is clearly stated (Thanks for subscribing to PacSun email) and to encourage new or first-time customer engagement, the retailer provides a welcome incentive in the form of a 15% off coupon.
A totally different example of lifecycle segmentation is illustrated in this example from Pacific Sunwear, known in short by the brand name PacSun. This is a great example of a new list member welcome email program. The reason the email is arriving is clearly stated (Thanks for subscribing to PacSun email) and to encourage new or first-time customer engagement, the retailer provides a welcome incentive in the form of a 15% off coupon.
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It’s not so much about finding people who are loyal to one digital channel as it is about identifying people who are comfortable with digital communication as the norm. Digital savvy people are having conversations in multiple places online - email AND social media - rather than one place or another as Merkle found in their view from the Social Inbox 2010 study which is recommended reading for you in this module, so be sure to check it out. This is why those more engaged in social media are also more connected to their inboxes. Skill at using one online communication channel tends to translate to skill at using others.
The great news is there’s an affinity between the social-media savvy and their preference for email. The same Merkle study found 47% of permission email recipients cite that well-executed email programs influence their decision to do business with companies both online and off-line. This percentage increases in tandem with online spend, up to 59% for those with an annual Internet spend of $1,000 or more. And best of all as you can see in this chart from Nielsen, the most active social media consumers are also those that spend the most time with email. The Nielsen study corroborates the findings of the Merkle study.
This is a content leverage strategy – content extension. It’s really social bookmarking, but can get you retweets and viral lift
In addition to including share to social bookmarking buttons in your email messages, you also want your email list members to be able to find your social media pages on their favorite networks. Here's an email from the Chicago Convention and Tourism bureau that illustrates how they do that. I love that they put this call to action in the pre-header where it's most visible. In fact, build it into your email design template if you can.
Fourth, proactively INVITE your email list to interact with you on social network sites. Just ask them! This is a great strategy I see more and more and works well to announce your presence if you're new to a major social media platform. It helps conversion if you explain why people should connect to you on social media. Recent research indicates they do so with the expectation of getting discounts and deals, so if you'll be providing those kinds of incentives to your social media friends and followers then explicitly tell them that in the email. Here's an example from Seasons 52 . . .
What I love about email and social media is the synergy between the two - how one can grow the other and vice versa.
Right now, email’s in a real sweet spot. So, I see email marketing as the new nexus powering, connecting, pushing and pulling customers and prospects into the many marketing channels and contexts we’ll be operating in. In its early days, it was a great connector between offline direct response like mail, catalog, and phone and it still is. Marketers can leverage multiple channels to gain greater mind share with customers, and of course email can convey information and offers in ways traditional advertising can’t compete with – faster and cheaper than is possible otherwise – which is a huge time advantage marketers now have. What’s really interesting though is how it’s also become the lynchpin of customer contact online. It is still the workhorse powering social media, nudging and alerting members to check in, or transmitting personal messages when a member isn’t actively engaged in a social network. It powers Web site activity, pushing and pulling customers to interact with us online, and by doing so speeds channel migration, streamlines operations and accelerates customer service. And of course, because email has become as ubiquitous a point of contact as the phone, it’s now a primary data element on most customer lists, our online connector to things happening in our offline worlds like events, store openings, mergers, etc.
Recalling that email is at heart a direct response marketing channel, there are four other channels it best fits with and they're all direct response channels too. First, direct mail can help your email effort by . . .
God gave us two ears and just one mouth for a reason.
Second only to permission is something relatively new to online marketing – Reputation Management. With the proliferation and fragmentation of online conversations, not only is it easier for criminals to abuse your reputation, it’s also harder for you to corral what is being said. But it’s vitally important that you manage and monitor it as much as possible because a poor reputation directly affects your ability to successfully deliver email. And if you can’t get messages through the pipeline, you’re dead in the water.