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BOOSTING YOUR SALES
WITH EMAIL MARKETING
BY KC Tan and Nazir Amir
What is Email Marketing?
   It is NOT
     Endless blasting of EDMs
     Used to acquire new customers

     A form of advertising to strangers

   4 Stages of Marketing
     Acquire,Connect, Nurture and Trust
     Email Marketing – Only Last 3 Stages
What is Email Marketing?
   It helps build relationships
     Always  first in mind
     Less price sensitivity

     Repeat business

   Encourages steady referrals
     Wordof mouth marketing
     Happens after stage 4
What is Email Marketing?
   Reduces Cost of Acquisition (COA)
     Leadsfrom newspaper ads can be saved
     Use workbook for COA savings

   Boost Traffic
     Website,   social media, blogs and more
Why Not Regular Emails?
   Amateurish Appearance
   No Easy-To-Use Templates
   No Compliance with CAN-SPAM Act in US
   Reduced Chances To Reach Inboxes
Why Not Regular Emails?
   Blind Marketing
     No statistics on forwarding, clicking, etc
     No idea why?!

   Takes up bandwidth
     Slows   down network
   No personalisation
Email Marketing Provider - Benefits

   Professional Appearance
     Strengthens   branding
   Easy-To-Use Templates
     No   HTML knowledge required
   Complies to CAN-SPAM Act
     Good   likelihood of reaching inboxes
   Personalisation
Email Marketing Provider - Benefits

   Great Reports
     Seewho clicked what, which emails
     bounced, who unsubscribed, etc
   No Jamming Up Networks
   List Management Available
     Reduce  spam complaints
     Avoid duplicates and irrelevant emails
More Benefits
   Effective Tools
     Visit   Learning Page on Website
   Auto-Responders
     Welcome  new readers without reminders
     Avoid missed connections

   Social Media Integration
     Effortlessly   done with designing software
Adding Value To Your Emails
   Boring Content Gets Unsubscribed
   Everyone’s Needs Is Different
   According To Industry
     Training:
              Provide ideas on effective methods
     Manufacturing: Updates on green technology

   Make Yourself Look Good
     People   know who to look for in future
Adding Value To Your Emails
   Don’t Sell Too Much
     People   buy on 7th reminders
   Link Directly To Relevant Content
   Use Questions From Workbook
   Share Ideas
     What clothes for which figure
     What to invest in
Adding Value To Your Emails
   Be Your Own Critic
   Use FAQs For Reference
   Use Lucky Draws and Contests
   Customer Case Studies
     Creates   great testimonials
Is SPAM That Bad?
   Your Branding Is Associated With SPAM
     Recipients   will not be open to other marketing
     efforts
   Your Domain Gets Blocked
     Major ISPs
     Major Email Clients

     Unlike unsubscribe, it’s permanent
Avoiding SPAM Triggers
   Breed Familiarity
     Name,   logo, branding, etc
   Offer Choices During Sign-Ups
     Promotions,   Information, Events, etc
   Craft Emails Based On Clicks
     Targets   Customers Better
Avoid SPAM Triggers
   Use Welcome Emails
     Subscriber   will remember you better
   Remind About Unsubscribe Option
     Spam   status is permanent
   Avoid Content Like
     Guarantee!,Act Now!
     CAPS LOOK LIKE SHOUTING!

     Excessive ???!!!
Welcome Emails
   Sent Within 24 Hours
   Contain
     Logo,   branding and personalisation
   Reward Immediate Action
     Exclusive   discount for newcomers
   Link To Your Site, FB Page, etc
     Helps   sell without selling
Creating Action
   Set An Objective
     Get   in touch, learn or buy
   If Promoting An Event
     Provide links, referral bonus, etc
     Make it easy

   Organise Content
     Avoid   Confusion
Creating Action
   Remind
     That   only email lists enjoy this promotion
   Keep Target Audience In Mind
     Helps   with relevance
   Thank The Reader
     Personalise   This
Types Of Call-To-Action
   Direct
     Create sense of urgency
     “Act before 30th June for…”

   Multi-Step
     Put   order form below linked page
   Use Obvious Labels
     “Read Full Article Here”
     Video Links As Well
Subject Lines
   1st To Be Read
     “3Tips To Enhance…”
     “This weekend’s opening…”

     “Upgrade your staff and save”

     “What to look out for when outsourcing…”

   Reader Must See Benefit
Effective Auto-Responders
   Short With 1 Main Point
   Spread Out Over Weeks
     Not   Days
   Three Is Sufficient Before Newsletter
   Use Timeless Content
Effective Auto-Responders
   Provide Something To Keep
     Brochures,   policies, instructions, etc
   Provide Answers To FAQs
   Don’t Sell Until 3rd One
     Allow   reader to warm up
Hands-On Practice
Let’s Turn Words Into Action
Uses For Email Marketing
   Promotions & Discounts
     Exclusive   for mailing list
   Getting New Sign-Ups To Buy
   Updates
     Upcoming  events
     Product launches
Growing Your Lists
   Qualify Contacts
     Avoid  sales@abcco.com
     Is the person interested at all?

   Contact Points
     Retailstores, networking
      events, tradeshows, conferences, industry
      events, phone, email
     Websites, blog, social media, directories
Growing Your Lists
   Encourage Referrals
     Advertiseor mention them on your
     newsletters, websites, social media, etc
   Web Forms
     Place on every possible page
     Double confirm email to avoid typos

     Ask for basic information FIRST
Growing Your Lists
   Links In Your Signature
   Turn phone enquiries into subscriptions
   Mention links in all other marketing
Taking It From Here
   Start your email marketing
     Work  on the first 100 prospects
     Plan for next couple of months

     Refer to learning centre for guides
Taking It From Here
   Help You Get Started
     Formulate strategy for 6 – 12 months
     Cover aspects like welcome email, auto-
      responder, newsletter content and so on
     Themed template based on your site ($99 value)

     90 minute consultation - $75 (U.P. $225)

     Sign-up by 28 May

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  • 1. BOOSTING YOUR SALES WITH EMAIL MARKETING BY KC Tan and Nazir Amir
  • 2. What is Email Marketing?  It is NOT  Endless blasting of EDMs  Used to acquire new customers  A form of advertising to strangers  4 Stages of Marketing  Acquire,Connect, Nurture and Trust  Email Marketing – Only Last 3 Stages
  • 3. What is Email Marketing?  It helps build relationships  Always first in mind  Less price sensitivity  Repeat business  Encourages steady referrals  Wordof mouth marketing  Happens after stage 4
  • 4. What is Email Marketing?  Reduces Cost of Acquisition (COA)  Leadsfrom newspaper ads can be saved  Use workbook for COA savings  Boost Traffic  Website, social media, blogs and more
  • 5. Why Not Regular Emails?  Amateurish Appearance  No Easy-To-Use Templates  No Compliance with CAN-SPAM Act in US  Reduced Chances To Reach Inboxes
  • 6. Why Not Regular Emails?  Blind Marketing  No statistics on forwarding, clicking, etc  No idea why?!  Takes up bandwidth  Slows down network  No personalisation
  • 7. Email Marketing Provider - Benefits  Professional Appearance  Strengthens branding  Easy-To-Use Templates  No HTML knowledge required  Complies to CAN-SPAM Act  Good likelihood of reaching inboxes  Personalisation
  • 8. Email Marketing Provider - Benefits  Great Reports  Seewho clicked what, which emails bounced, who unsubscribed, etc  No Jamming Up Networks  List Management Available  Reduce spam complaints  Avoid duplicates and irrelevant emails
  • 9. More Benefits  Effective Tools  Visit Learning Page on Website  Auto-Responders  Welcome new readers without reminders  Avoid missed connections  Social Media Integration  Effortlessly done with designing software
  • 10. Adding Value To Your Emails  Boring Content Gets Unsubscribed  Everyone’s Needs Is Different  According To Industry  Training: Provide ideas on effective methods  Manufacturing: Updates on green technology  Make Yourself Look Good  People know who to look for in future
  • 11. Adding Value To Your Emails  Don’t Sell Too Much  People buy on 7th reminders  Link Directly To Relevant Content  Use Questions From Workbook  Share Ideas  What clothes for which figure  What to invest in
  • 12. Adding Value To Your Emails  Be Your Own Critic  Use FAQs For Reference  Use Lucky Draws and Contests  Customer Case Studies  Creates great testimonials
  • 13. Is SPAM That Bad?  Your Branding Is Associated With SPAM  Recipients will not be open to other marketing efforts  Your Domain Gets Blocked  Major ISPs  Major Email Clients  Unlike unsubscribe, it’s permanent
  • 14. Avoiding SPAM Triggers  Breed Familiarity  Name, logo, branding, etc  Offer Choices During Sign-Ups  Promotions, Information, Events, etc  Craft Emails Based On Clicks  Targets Customers Better
  • 15. Avoid SPAM Triggers  Use Welcome Emails  Subscriber will remember you better  Remind About Unsubscribe Option  Spam status is permanent  Avoid Content Like  Guarantee!,Act Now!  CAPS LOOK LIKE SHOUTING!  Excessive ???!!!
  • 16. Welcome Emails  Sent Within 24 Hours  Contain  Logo, branding and personalisation  Reward Immediate Action  Exclusive discount for newcomers  Link To Your Site, FB Page, etc  Helps sell without selling
  • 17. Creating Action  Set An Objective  Get in touch, learn or buy  If Promoting An Event  Provide links, referral bonus, etc  Make it easy  Organise Content  Avoid Confusion
  • 18. Creating Action  Remind  That only email lists enjoy this promotion  Keep Target Audience In Mind  Helps with relevance  Thank The Reader  Personalise This
  • 19. Types Of Call-To-Action  Direct  Create sense of urgency  “Act before 30th June for…”  Multi-Step  Put order form below linked page  Use Obvious Labels  “Read Full Article Here”  Video Links As Well
  • 20. Subject Lines  1st To Be Read  “3Tips To Enhance…”  “This weekend’s opening…”  “Upgrade your staff and save”  “What to look out for when outsourcing…”  Reader Must See Benefit
  • 21. Effective Auto-Responders  Short With 1 Main Point  Spread Out Over Weeks  Not Days  Three Is Sufficient Before Newsletter  Use Timeless Content
  • 22. Effective Auto-Responders  Provide Something To Keep  Brochures, policies, instructions, etc  Provide Answers To FAQs  Don’t Sell Until 3rd One  Allow reader to warm up
  • 23. Hands-On Practice Let’s Turn Words Into Action
  • 24. Uses For Email Marketing  Promotions & Discounts  Exclusive for mailing list  Getting New Sign-Ups To Buy  Updates  Upcoming events  Product launches
  • 25. Growing Your Lists  Qualify Contacts  Avoid sales@abcco.com  Is the person interested at all?  Contact Points  Retailstores, networking events, tradeshows, conferences, industry events, phone, email  Websites, blog, social media, directories
  • 26. Growing Your Lists  Encourage Referrals  Advertiseor mention them on your newsletters, websites, social media, etc  Web Forms  Place on every possible page  Double confirm email to avoid typos  Ask for basic information FIRST
  • 27. Growing Your Lists  Links In Your Signature  Turn phone enquiries into subscriptions  Mention links in all other marketing
  • 28. Taking It From Here  Start your email marketing  Work on the first 100 prospects  Plan for next couple of months  Refer to learning centre for guides
  • 29. Taking It From Here  Help You Get Started  Formulate strategy for 6 – 12 months  Cover aspects like welcome email, auto- responder, newsletter content and so on  Themed template based on your site ($99 value)  90 minute consultation - $75 (U.P. $225)  Sign-up by 28 May