The document provides guidelines for writing professional emails, covering key aspects such as proper greetings, structure, clarity, and grammar. It emphasizes the importance of brevity, active voice, and a clear organization in email content, while also addressing common errors in punctuation and capitalization. Additionally, it includes tips for writing effective subject lines and crafting polite requests or apology emails, along with cultural considerations in communication.

1. Trainer Gerry Landers at Georgia institute of technologyDo and don’ts in professional email
Understand of basic:
Subject line
Greeting
Email text
Closing
Don’t
Do
Don’t forget writing basics
Spelling
Grammar
Punctuation
Capitalization
• What does your email address look like?
• Always add words of thanks
• Think about culture
• Consider your reader

2. • Add signature
• Name
• Phone
Greeting
Your Greeting should be
• Formal
• not formal
• Main message
• All necessary detailed
Email text
• Keep it short and simple
Closing
• Regards,
• Best regards,
Don’t write long emails
Only write essential details
Remain brief
Don’t complain of blame
Don’t send until you read and check

3. Focus on how to be sure that the information you include is brief and clear
What does it mean to be cool?
• Original and different
• Use your own words
• Use your own message
• Say only what is needed
Best way to brief
Organization, style, editing basics
Louise brooks say writing 1 percent inspiration, and 99 present elimination.
Do
• Focus on precision
• Be brief
• Edit word
• Have a clear order
• Avoid hard word

4. Don’t
• Don’t use passive voice
• Not passive, bur precise
Example
• Powerful email are write by people.
• People write powerful email.
Main grammar lesson
Active subject Action
Passive subject Receive Action
Example
• My friend wrote that books.
• That book was write by my friend
The KEY points
• Be precise
• Include only important info
• Does it have all the needed info?
• Is it easy to understand ?
Words to Avoid
• Must
• Should
• Demand
• Require
• Necessity

5. Punctuation & Capitalization Punctuation rules and symbols may be different
6 common errors
1. Apostrophe ‘
Example
• size's laptop
• Gerry’s address
2. Exclamation point ! Example
• Don’t use more than 1 time
3. Comma , Example
• From our meeting later today, I will bring all of the support.
4. Semicolon ; Example
• Recent Olympic sites are Athens, Greece; Beijing; chain.
5. Quotation makes “ ” Example
• I would ‘’really’’ to meet you
Use for direct speech only
• He said, ‘’ I would really like to meet you’’
6. Emotions :) Example
• Don’t use emoticons inemail

6. Common errors in Capitalization
3 main areas
1. Proper nouns
2. People & titles
3. Media titles
If you don’t capitalize Example
1. You may offend your riders
2. You may give a bad impression of yourself
Rule 1 Use a capital letter at beginning of every sentence. Also, use it after your end with a period
Rule 2 All the capital letter is proper noun
Example
1. The pope
2. The Queen
Rule 3 People & titles is be proper noun
Adjectives
1. France wine
2. Italian sport cares
Example
Exception : capitalize prepositions at the beginning of the title
Rule 4 Don’t capitalize prepositions

7. Write effective subject lines
Catch readers eyes
1. Be brief
2. Be clear
3. Capitalization
• Write 50 characters=5-7 words
• Write 25-30 characters = 3-5 words
• Include KEY words
• Put important words at beginning
• Use active verbs
• Join us for our grand opening on April 1 st at 3:00 pm
• Grand opening on April 1 st at 3:00 pm
• Meeting request :11 am, may 10 in room a

8. Write well organized email text
3 essential parts
1. Introduction
2. Development
3. Conclusion
• Who
• What
• Author
• Purpose
• Write a clear and effective email development, you can play your mail text by write down the WH question
Appreciation
1 st sentence
1ts impartation
Subject of 1 st sentence
1. Name + position/organisation
2. Write Pronoun (I, we, he, she)
Controlling idea=purpose
• Thanks
• Appreciate
• Be glad about

9. Key language and announcement emails
Email Text
1. Introduction sentence
2. Controlling idea
3. Development
4. Conclusion
• Who can create an online course ?
• What is the process ?
• Where can I get more information?
• I would like more information or like you have to help me in my peocess
• Me name is Amrito, and I am with the project engineer in emaco solutions.
• My name is Amrito, and I recently received my bachelor degree from sonargaon university.
• I ma interested in learning LinkedIn more about business, and I would like more information about business.
• I am very interesting in your product. I will be in your city, and I would like to visit your factory .

10. How to write request emails
Write more politely & sincerely
Making 2 nd request
• Please
• Could/would
• Would you mind
• Would like
• Please send me your resume?
• Could you please send your resume?
• Would you please give me your resume?
• would you mind sending me your resume?
• I would like to meet you at 3 PM.
• Please send me your resume. Could you also include three references?

11. How to write apology emails
By the end of the lesson you will be able to
1. Recognize different communication styles.
2. Write more culture appropriate emails.
Understand culture differents
1. High context communication
• Non explicit
• Descriptive
• Longer email
1. Low context communication
• Status & identity need acknowledgement

12. Age & gender considerations
• Use respectful words
• Use official title
Don’t
Do
• Don’t use slang words
• Limit references to pop culture
Use Mr., Mrs.
Thank you
Amrito Mondol
Amrito.me@gmail.com