The document provides a resume for Elmer C. Santos, who has over 9 years of experience in software and hardware support roles across various industries. He has strong skills in Windows, Linux, databases like SQL Server, and networking. His most recent role was as an ICT Specialist at New World Diagnostics Inc. where he supported their servers, systems, networks and various applications. He is looking for a new opportunity where he can continue growing his technical skills and career.

1. Elmer C. Santos
Mobile: # (+65) 86471604
Home: # (+65) 66803845
Email: santos_elmer24@yahoo.
Mailing Address: 52 Bukit Batok East Avenue 5 # 03-03
Regent Heights Singapore
Summary
 Over nine years’experience as a Software and Hardware support experience in the service provider,
academe and healthcare.
 Quick learner, eager to further my Technical Support knowledge and skills.
 Able and willing to assist co-workers and clients in a cooperative manner.
 Work well under pressure to meet deadlines.
 Ability to work without supervision and to take initiative.
 Customer service oriented, good communication skills used to support various technical issues.
 Efficient problem solving and multi-tasking abilities.
 Experienced Administrative Assistant in Servers, Systems and Network Administration.
Education
 Bachelor of Science in Information Technology
2001 FEU Diliman (formerly FEU Fern College)
2001
Trainings and Seminars
 Comptia A+
Nexus IT Training Center September 2015
Skills
Operating System Security / Anti – Virus
 Windows Server 2003 / 2008  E Scan
 Windows Desktop XP / Vista / 7 / 8 / 10  Avira
 Linux Fedora / CentOS  Trend Micro
 Firewall
Database  Windows Firewall
 MSSQL 2005 / 2008 / 2012
Application Hardware
 Remote Desktop Protocol  HP Proliant DL360p
 Team Viewer  IBM Systemx3400
 MS Office 2007 / 2010 / 2013  Desktop client
 Cobian Backup
 Ncomputing Vspace
 Thin client
 Printers / Scanner / Fax
 Cobas IT 5000
 Bizbox 7 Clinic System
 Ticketing System
Network Virtualization
 Router / POE / Switch  Hyper V / Virtual Box
 WLAN / VPN / DNS / Gateway / LAN /
WAN / VLAN / Forwarding / Advance
Routing / Bridge / Proxy / IP Phones
 Cabling Straight / Cross / Split

2. Employment History
ICT Specialist New World Diagnostics Inc. Sep. 24, 2012 – Feb. 21, 2016
New World Diagnostics Inc. is one of the most comprehensive diagnostics in the country.
Key Responsibilities
 Perform Troubleshooting and maintenance of the hardware and software.
 Responsible for the installation and maintenance of Windows Servers, including updating ofSecurity Patches,
Anti-virus and fine-tuning of servers.
 Network administration, cabling and installation.
 Provide technical assistance to all departments,branches and affiliates thru phone, email, tickets and site visit.
 Maintain in-house and third party software/applications.
 Provide Damage and Failure Analysis in any hardware or software problems.
 Monitor and maintain all Servers and Network connection including IP Phones.
Projects
 Virtualization Servers
 Customized Reports
 CCTV and IP Phone
 Laboratory Information System (Middleware)
 Integrated Drug Test Operations Management Information System (IDTOMIS)
Technologies
 Operating System Windows Server 2003 / 2008 / Windows XP / Vista / 7 / 8
 Database MSSQL 2005 / 2008 / 2012
 Network Router / POE / Switch / IP Phones / LAN / WAN / TCP IP / IP Phones / VPN
/ Gateway / Advance Routing / FTP / VLAN / WLAN / Forwarding / ISDN /
PROXY
 Virtualization Hyper V / Virtual Box
 Application Clinic System (Bizbox) / Cobian Backup / Cobas IT 5000 / Ncomputing /
Remote Desktop Protocol / Team Viewer / MS Office 2007 / 2010
 Hardware
HP Proliant DL360p / IBM System x3400 / Desktop Client / Thin Client /
Printers / Scanners / Fax / CCTV / Printers / Scanner / Fax
Software Tester (POS) Chase Technologies Corporation Mar. 19, 2012 – Sep. 22, 2012
Chase Technologies Corporation (CTC) is a Pioneer in the local Computer Industry.With over Twenty-Five (25)
years of extensive experience in providing Total Business Solutions to all types of Businesses.
Key Responsibilities
 Responsible for developing test plans and test cases and execution of those plans against client based
consumer security technologies.
 Wrote test cases and test plans for the project
 Executed test cases
 Investigated potential defects and discussed themwith developers
 Logged defects during the test execution phase
 Reported test results to the project manager
 Create the functional decomposition of applications as part of feature testing and develop test coverage
matrices to maximize testing efficiency.
 Isolate root cause of defects and drive the resolution of important defects.
Projects
 Point of Sale System(POS)
Technologies
 Operating System Windows XP / Vista / 7
 Database MSSQL 2005 / 2008
 Network Router / Switch / LAN / TCP IP / Gateway
 Application Point of Sale System / MS Office 2007
 Hardware Client Server / POS / Desktop Client / Thermal & Barcode Printers

3. Cartel Computer Clinic will provide its customers with full access to the Internet and common computer software and
hardware.
Key Responsibilities
 Computer troubleshooting and repair
 Software Installations and configuration
 Network cable fabrications and installation
 Monitor and Maintain Local Area Network, network connectivity and internet browsing
 Monitor the computer units for viruses and spy- wares threats
Reason for Leaving:
I'm looking for a bigger challenge and to grow my career and I couldn't job hunt part time
while working. It didn't seemethical to use my former employer's time
Availability: Immediate
Software Specialist Technological Institute of the
Philippines (T.I.P)
Jan. 17, 2011 – Mar. 17, 2012
Technological Institute of the Philippines (T.I.P) is a private, non-sectarian higher education institution.
Key Responsibilities
 Performs installation, setup,configuration / reconfiguration of computing equipment and accompanying
software and conducts repair and troubleshooting ofcomputing systemupon prior clearance from his
superior.
 Guides and continuously trains all computer technicians to ensure that the skills are up-to-date and relevant.
 Implement good housekeeping procedures including data back-up for all IT installations and perform other
related function that may be assigned by the superior.
 Install, configure, and support the LANs WANs and Internet systems.
 Monitor network to ensure network availability to all systemusers and perform necessary maintenance to
support network availability.
 To supervise other network support technicians and plan, co-ordinate, and implement network security
measures.
 Perform routine backups and archival of files stored on the network to assist with disasterrecovery.
 Support all systemthat the company use specially Grading systemand Enrollment system.
Projects
 Anti-Virus Server
 DHCP Server
 Library Server
Technologies
 Operating System Windows XP / Vista / 7
 Database MySQL / Ms Access 2003 / 2007
 Network Router / Switch / VLAN / LAN / DHCP / Gateway
 Application Atella / Cobian / MS Office 2007
 Hardware IBM Servers / Desktop Client / Printers
Computer Technical Support Cartel Computer Clinic Apr. 3, 2006 – Dec. 29, 2010
Projects
 Computer and Network Setup
Technologies
 Operating System Windows XP / 7
 Network Router / Switch / LAN / Gateway
 Application Games / MS Office 2007
 Hardware Desktop Client / Printers