This document contains a professional summary and resume for Sadhana Prasad. She has over 7 years of experience in IT support roles in the healthcare industry. Currently, she works as a Senior Systems Engineer at Cerner India providing level 2 support for pharmacy and medication administration software used in US hospitals. Her responsibilities include resolving high priority tickets, implementing enhancements, and performing root cause analyses for issues. Previously, she worked at IBM providing level 2 and 3 support for billing systems for Sprint Nextel. She has technical skills in Mumps, UNIX, Windows, and networking.