1. SUDHARSON M R
Address: Plot: 11/4, 2nd Street, Jawahar Nagar, Lakshmi Nagar, Porur, Chennai – 600116
Mobile: 9710738078; E-Mail: sudharson889@gmail.com
Seeking senior positions in Software Engineering/ Support Analysis in an organization of repute
Summary
 A dynamic IT professional with over 5+ years of experience in the areas of Software Development & Support and
Testing including over 2 years of experience in supporting in the Healthcare services for client and supplier domains.
 Currently associated with Bah wan Cyber Tech, Chennai as Application Support Analyst
 Skilled in delivery management, unit operations including service delivery, employee satisfaction, employee
performance appraisals, customer satisfaction and financial analysis.
 Adept in end-to-end development of embedded software products from requirement analysis to system study,
designing, coding testing, de-bugging, documentation and implementation.
 Deft at mapping the requirements, custom designing solutions, expertise in replicating websites like YouTube and other
social websites & troubleshooting for complex embedded software & application problems.
 Possess Skills in: Dot Net technologies, C#, ASP.NET, ITIL V3, Biz Talk Server, SharePoint, HTML, CSS, JavaScript,
and JQUERY as primary and secondary SPOC for all high and major severity issues.
 Insightful knowledge of business process analysis and design, maintaining KEDB related sites, process rationalization,
cost control, capacity planning, performance measurement and quality.
 Excellent communication & interpersonal skills with abilities in resolving complex software issues
Career Scan
Since Jun’2015 Bah wan Cyber Tech, Chennai Application Support Analyst
Feb’2015 to May’2015 Think Up IT Solutions, Chennai Freelance Consultant
Oct’2010 to Dec’2014 Wipro Technologies, India Dot Net Developer
Jun’2010 to Sep’2010 Nokia Siemens Networks, India Alarm Monitoring Engineer
Key Deliverables
 Presently working as an EDI analysis and maintenance, taking care of applications related to purchase order, AX
posting, and other related issues.
 Understanding the technical & functional specifications tracking outages and reporting them to the management.
 Designing, developing, testing, troubleshooting and debugging of the applications; conducting design reviews prior to
development along with the field engineers for tracing the root cause of the network related issue.
 Managing smooth implementation and testing of the application; following applicable design & coding standards, smoke
testing applications for future releases.
 Taking care of design, development and Unit Testing of the basic business integration architecture and also designing
better maps, orchestrations, BRE, Schemas at Business level.
 Involved in full end-to-end process for the user acceptance testing phases of the project, executing testing and working
within deadlines.
 Managing KEDB sites, war rooms and document repositories, and tracking the SOP and SOW documents on daily
basis for maintaining KPI.
 Identifying, analyzing defects, questionable functions, errors, and inconsistencies in software program functions,
outputs, online screens, and content.
 Cooperating & communicating with other team members for efficient management work.
 Identifying documents related to components and maintaining detailed study of the same as per the product changes.
Researching and learning new tools and techniques required for the projects.
 Working out the new system's requirements & specifications and test strategies; performing fixes to any assigned
System Investigation Reports for ANSI and EDIFACT customers.
 Defining best practices for project support and documentation.

2. Significant Highlights
@ Bah wan Cyber Tech, Chennai
 Efficiently handled and worked on EDI Formats (856, 830, and 862) involved in supplier on-boarding activities and also
prepared documents for both
 Acted as the primary support and SPOC for all the issues related to EDI.
Ongoing Project: Tesla Motors, USA
@ Think up IT Solutions, Chennai
 Efficiently developed various web applications for Hospitals in US in the role of consultant and also prepared
requirement and design documents for the whole application module.
 Designed web application for Employee management system and new joiners on-boarding and also provided technical
specifications and test plans for the architecture.
@ Coach Inc., USA Chennai
 Functioned on migrating applications from .Net 2.0 to higher versions and also prepared documents for test cases,
releases and tracking bugs.
 Provided production support for checking bugs and clearing them within given SLA and also developed an application
for reports and invoice generation.
@ Catholic Health Initiatives, USA
 Awarded for SharePoint knowledge management website as the best across the HLS domain for providing support to
both client and back office.
 Supervised and mentored the development team.
 Credited for the development of web applications for risk management, configuration items tracking, report generation,
etc. and also integrated ASP.NET with SharePoint websites.
 Appreciated for developing a search engine for articles and configuration items by clients.
@ Cardinal Health, USA
 Efficiently handled the primary as well as secondary support for warehouse issues and also supported applications for
quality control, shipping and other systems in supply chain management.
 Controlled auditing activities for other teams and also being 24 X 7 on call for all the issues and coordinating with other
teams to resolve it at the quickest.
@ Shell IT, USA
 Successfully initiated projects in the role of BizTalk Trainee and worked on POCs for a short period.
 Contributed in the enhancement services for BizTalk Applications for B2B integrations and services and also interacted
with customers on daily basis for technical requirements.
@ Nokia Siemens Networks, India
 Responsible for monitoring BTS systems for West Bengal, Utter Pradesh East, etc.
 Looked after incidents using BMC remedy tool and ticketing with Net Act mechanism and also handled both site and
Sector downs including all priorities.
Technical Forte
Core Skills: C#, ASP.NET, ITIL V3, Biz Talk Server, SharePoint, HTML, CSS, JavaScript, JQUERY
Ticket Tools: Clarify Case, BMC Remedy User, Service Now, Citrix Neighborhood, SOAP UI
Mid-Level Proficiency: OOPs, SQL Server, My SQL, Enterprise Integration, EDI, GAMP 5, HIPAA, MS Office.
Beginner Level Proficiency: HADOOP, HDFS, Java, Python, MP Jobs, R.
ITIL Skills: Incident Management, Knowledge management, Inventory Management
Other Areas: ERP, Supply Chain Management, Reporting, Tracking, Analysis, Outage, Asset Tracking.
Academic Credentials
2014 M Tech. (Software Engineering) from BITS WILP, Pilani
2010 B.Sc. (Electronics & Communication) from Alpha Arts & Science College
Personal Snippets
Date of Birth: 26-08-1989

3. References: Available upon request