1. LAKSHMANAN THIRUPPATHI
E1 Susila Illam, Shreepuram,
Opp. BT Nagar, Gerugambakkam,
Chennai-600122.
Mobile: +91 9787189159
E-mail: trpramoth@gmail.com
Summary
 Over 2 years of experience in the field of Technology and Consumer Operations and 2
year in Enterprise Operations this includes Microsoft Windows Client Operating Systems
and LINUX respectively.
Professional Experience
Period April '14 – Till now
Company iOPEX Technologies
Designation Team Lead– EnterpriseOperation
Responsibilities:
Working for Blackboard (Bb) project
 Responds to monitoring alerts from Nocsmart tools, performs troubleshooting to
resolve network incidents, and escalates complex issues to the back-end engineering
team.
 Communicates with customers, engineers and other technical support teams to prevent
and potential network incident risks
 Generates technical reports on the status of network operations including the networks
state, incidents numbers and resolutions.
 LDAP Administration.
 Job Scheduling and Automating process using CRON & AT.
 Installation of patches and packages.

2. Working for Internal IT project
 Monitor IT Infrastructure Elements & Applications, for alerts/events, through ESM
(Enterprise Systems Management) tools like , Nagios, ICINGA
 Responsible for improving operation efficiency by focusing on technical support and
infrastructure maintenance.
 Installing and configuring monitoring tools like Icinga.
 Adding / Removing and modifying hosts, network devices, URLs to monitoring.
 Ensured responses to alerts within SLA (Service level Agreement) frame work.
 Identify the false positives
 Monitoring and reporting web application errors.
 IIS (Internet Information Service), Client server maintenance & Windows update
Period Oct '13– March‘14
Company iOPEX Technologies
Designation Team Lead– Technology&ConsumerOperations
Responsibilities:
Working for Support.com project
 Team performance
 Timely submission of Operations Review
 Managing a team of 45 members.
 Conduct audits & share feedback with team members
 Analyze various reports including process dashboards & team performance reports.
 Mentoring new hires and helping them get acquainted with the Business Policies &
Procedures
 Handling Client Review Call - Monthly/Weekly for the project
 Propagate positive teamwork across work groups & drive business results.
 Active participation during team huddles
 Own and Drive continuous improvement within the process through actively identifying
such opportunities through Quality initiatives.
 Cascade any new updates provided by the client to the team members
 Manage team data & has got interpersonal skills in solving issues in the team to avoiding
attrition
 Ensure service levels are satisfied by leading floor management and workflow
distribution.

3. Period Nov '12– Oct ‘13
Company iOPEX Technologies
Designation EscalationLead - TCO
Responsibilities:
Working for Support.com project
 Handling Escalated issues
 Discussing daily updates in huddles
 Responsible for team resolution percentage
 Handling a team of 15 technicians and reporting to Team Manager and Providing
Support for Tier 2 technicians
 Driving internal SLA within team and improving performance
 Monitoring and coaching the agents accordingly and helping them increase their
technical competency.
 Coaching new hires on process and techniques in resolving issues
 Preparing Reports & Presentations for WBR, MBR & QBR.
Period July '11 – Oct ‘12
Company iOPEX Technologies
Designation System SecuritySpecialist-TCO
Responsibilities:
Working for Support.com project
 Provided functional and technical support, troubleshooting and diagnosing hardware
and software problems
 Resolved Windows update issue, User login failure, Registry level problem, Anti-virus
conflicts and Internet Explorer issues
 Strong analytical skill on No boot issue, Blue screen of Death and various crash dumps
 Advanced Malware Removal (AMR) and providing protection across whole network.
Monitoring real time reports on system, overall status on the enterprise.

4. Technical skills
Hands on:
 Linux system administration
 Windows system administration
Monitoring Tools:
 Hands-on experience in Coradiant Dashboard, Sitescope, Nocsmart, Icinga.
Self Learner:
 Cloud computing
 Amazon Web Services
Certifications
 RHCSA & RHCE in RHEL 6
o ID No:120-223-532
 CCNA
o ID No: CSCO12381951
Academic Background
2011 - B.E. ECE from KVCET (affiliated to ANNA University) secured an aggregate of 75%
2007 - XII from St.Joseph’s Mat. Hr. Sec. School secured an aggregate of 80%
Date : Yours Sincerely,
Place :
(LAKSHMANAN.TR)