This document contains the resume of AMS Syed Abdul Cader. He has over 5 years of experience in IT industry with a Bachelor's Degree in Electronic Communication. He is proficient in areas like network architecture, Windows server administration, and troubleshooting. He is looking for a progressive organization where he can utilize his skills and gain new experiences.

1. AMS Syed Abdul Cader
Mobile: 09791100251
Mail ID: adbul.srm@gmail.com
Objective
To be in a progressive organization where my skill are utilized effectively andwhose
competitive environment provides an opportunity to improve my talents, invaluable
experience and mutual growth.
Professional Summary
Around 5 Years of experience in IT Industry with a Bachelor Degree. Have completed MCP
Certification in Windows 2008. Immense knowledge and exposure in areas like LAN
topology and design, Network architecture and Infrastructure support. Have in depth
knowledge and excellent command over Design, Deployment and Administration. Proficient
in the troubleshooting aspect as well as the analysis of performance bottlenecks pertaining
to the Windows server architecture. Rapid learner who can very quickly become proficient
in any computer related discipline.
Education Qualification
Graduation Bachelor of Engineering in Electronic Communication, SRM University,
Chennai. 71% Passed Out 2010
DECE (2004-2007) AMS Polytechnic College, Avadi, Chennai (71.62 %)
Additional
Certifications
Windows Server 2008 Active Directory, Configuring (70-640)
Technical Expertise:
 TicketingTools : BMC Remedy, Symphony Summit, CA TOOl
 Remoto Tools : Tight VNC Remote Control and Dameware
 Operating Systems : Windows XP/VISTA/Windows 7/8/10
 ITIL V3 certification Trainning
Technical Experience:
Roles and Responsibilities in Tata Consultancy Services Aug 2015 – Till Date
(Pay Roll : zackit solutions pvt ltd)
Recent Activity: Involved in the Desktop Migration.
Current Activity: Closely working with Websense Proxy team to Apply policy from OU level

2.  Flexible to work in 24/7 shift environment
 Ability to handle Global customers with good communication skills.
 Application Support for the Project Team.
 Managing the Phone calls, Email Monitioring, Instant messages, and assigned tickets
from users;
 Assign work orders / Incidents to appropriate support teams and follow up until
closure.
 SOP creation for the Cirtical Problem resolved.
 Basic Troubleshoot for the MAC OS X
 Coordinate and manage relationships with vendors and support staff that provide
hardware / software / network problem resolution.
 Administer and provide user account provisioning.
 Use the Incident Management System to document and manage problems and work
requests and their respective resolutions and circumvention's.
 Respond to, and diagnose, problems through discussions with users, including
problem recognition, logs, research, isolation, resolution, and follow-up steps.
 Provide level 1 and level 2 remote desktop support and perform other activities
based on SOPs .
 Perform user account management activities Escalate complex
 Supprot For Microsoft Skype for Business, One Drive , Office 365, MS Sharepoint
 Strong customer service and troubleshooting skills
 Ability to communicate technical information, both verbal and written, to a wide
range of end-users
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
 Walk customer through problem-solving process.
Roles and Responsibilities in Dell International July 2012 – Aug 2015
(Pay Roll : AdeccoIndia)
Closely working with Client and Dell Global Team to fix the daily basis issue with LAN & WAN,
coordinating with Client Tech Team, Make sure the client applications and Production Url up and
running Monitoring Network Bandwidth and Utilization, working with Ticketing SUMMUS (Dell
Product) Remote Support.
 Installation and configuration of windowsoperating systems (XP/Vista/Windows
7/8.1/ 10)
 Troubleshooting Desktop and laptop issue.
 Configuring and trouble shooting of MS OUTLOOK-Tosolvethe technicalproblems.
 Maintaining and collecting inventory for all kind of Assets like Desktop, IP Phone.
Laptop, Printers and Server and update on regular basis
 Troubleshooting of Rack Servers like, DELL Poweredge,IBM Server in hardware
basic level.
 Installing and troubleshooting Webcam/Audio/Video/Display driver software in
Desktop/Laptop.
 WSUS patch update forthe client machine and Troubleshooting fornot updated
clients.
 Creating and Deleting Lan Id as per request formand maininting the IT Clearance.
 Using ActiveDirectory console formoving objectsbetween Organizational Units.

3.  Installation of Symantec Endpoint in clients and also monitoring them in Symantec
endpoint console and generating report forthe not updated clients.
 Remote support by using tools like Lync,webex Client, Remote Asistance and Join.me
 Troubleshooting on client connectivity issues, windows boot problems and registry issue.
 Troubleshooting and identifying root cause for desktop hardware & Software issues.
 Aspect assign the weight forthe inbound call for the agent.
 Planning and testing of softwareand hardware upgradation.
 Configuring the mail clients like Outlook in BYOD.
 Data Cards Installtion and troubleshooting.
 Changing ports for LAN in Switch.
 Changing ports for Telephone Line in Patch panel.
 Managing and Co-coordinating withvendors and ensuring minimum downtime to
close the call.
 Take over all ownership of all user call logged and ensuring resolution of calls
within SLA.
 Ensure proper documentation, notification,escalation, tracking, and follow up of all
incidents
Roles and Responsibilities in Wipro Technologies Dec 2010 – June 2012
(Pay Roll : Care it solutions pvt ltd )
 ProvideHelp Desk remote support for desktops, laptops, printers, peripherals and
other computer related devicesInstalling the application software.
 Installating and configur the VPN.
 Desktop back-up & formatting as per requirement.
 Application support for the production team.
 Troubleshooting Wireless Networking
 Knowledge of DNS, DHCP, TCP/IP and Other Networking Concepts.
 Troubleshooting Softwareand Connectivity tools (Citrix client,Vmware Horizon
Clients)
 Project related FTP & SFTP creation and configuration.
 Using scopia managing video conference connectivity.
 Troubleshooting wireless connectivity forlaptop users.
 Outlookconfigurations and Troubleshoot (PST,Mailbox configurations).
 Excellent telephone manner and customer service skills.
Personal Profile:
Name : AMS Syed Abdul Cader
Date of Birth: 30-05-1986
Languages :English,Tamil
Nationality : Indian
Passport :H3651016
Address :98/1B, 6th Kandaswamy nagar palavakkam, Chennai.
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge. I
am also confident of my ability to workin a team.
Signature