1. FIRAS OMER ISSA
Personal Information
• Date of birth: 10 Th May 1981.
• Place of birth: Kuwait.
• Nationality: Jordanian.
• Martial statue: Married.
Contact Information
• Email: Firasomer_7610@yahoo.com
• Telephone : +962-6-4656399
• Mobile: +962-79-9700024
• P.O Box: 8570, Amman, Jabal al-Hussein, Jordan
Objective
Looking for new challenges, respects team rules and a genuine team leader, Career
committed, continuously a technology pursuer and eager to learn, Always taking
advantage of my knowledge sense in finding solutions as well as professional
technical solutions in field.
Experience
September 2013- Present ProgressSoft Co. Amman
System Implementation and Support Engineer
Job description and Roles
 Resolving Incidents and Problems both directly from customers and
through Technical Escalation.
 Using existing skills and knowledge as well as appropriate support
resources to find resolution to customer Incidents
 Using existing skills and knowledge as well as appropriate support
resources to implement application to the customers.
 Implementing fixes and solutions where appropriate, either via
discussing directly with customer, via email, via remote control or onsite
 Attending customer sites to implement fixes
 Attending customer sites to perform proactive support tasks and post
installation hand over
 Administering customer networks as part of managed services provision
 Analyzing and reporting on call performance and server health checks

2.  Provide pro-active Problem Management through checking manufacturer
web sites, product updates & testing and producing KB Articles and
Bulletins
 Assisting all teams within the Service department as required
 Maintaining high level vendor specific IT certifications as required
 Write technical documentations.
 Customer services
 Solving Software and hardware problems.
 Databases and application development.
 QC tickets assignments that introduce some cites problems.
Summary of Qualifications:
 Implement application to the customers.
 Follow-up the customers during operation stage
 Support and troubleshooting the technical issues.
 Write technical documentations.
 Customer services
 Responding to all users’ calls and E-mails.
 Solving Software and hardware problems.
 Databases and application development.
 QC tickets assignments that introduce some cites problems.
Implemented Projects:
 Jordan Kuwait Bank “JKB” upgrade projects (ECC and PSSIG).
 Invest bank Jordan upgrade projects “JIF” (ECC and PSSIG).
 Arab Jordan Investment Bank “AJIB” upgrade projects (ECC and PSSIG)
 Al-Ahli Jordan bank upgrade project (PSSIG)
Attended Courses
 Redhat Administration
 Oracle Database 11G
 Oracle WebLogic Administration
 Wireshark course

3. February 2004-2012 National Poultry Co. Amman
IT Supervisor
Job description and Roles
 Trouble shooting all problems relevant to servers and anything related
it.
 Trouble shooting all problems related to switches, routers, NEC PBX
Phone System, UPSs, DVR System, Blue Coat Device, and anything
related it.
 Installing and configuring and troubleshooting all problems related
Server virtualization “VMware and Hyper-V”.
 Following up on backup and restoring of data. (CA ARCserver).
 Following up and coordination with other companies in order to solve
the problems of modernization and development of IT systems the
company.
 Trouble shooting all problems related to computers, printers, scanners,
IP telephones, and time attendance devices in all sections and in all
sites.
 Configuration and trouble shooting of Network TCP/IP, DHCP, DNS, ISA
exchange email server, file server and all issue relate connect the user
with severs and services .
 Training employees on how to work with systems and programs.
 Customization and testing of computer systems and resolving
configuration conflicts and errors.
 Installing and configuring all software programs for new computer
systems and hardware.
 Following up IT Department purchasing.
 Building system on Microsoft Access language.
 Managing, monitoring, and guiding the department members.
 Working with other departments to map out IT goals to better align IT
with business.
 Planning, building, and maintaining the automation of business
processes. To achieve the accuracy and efficiency provided by the
technology.
 Monitoring and reviewing the implementation of the General Computer
Controls “GCC” policies.
 Providing vision, leadership, and a framework for evaluating of emerging
technologies, and implementing proven information technology
solutions.
 Responsible for managing and supervising other IT employees under my
level.


4. Implemented Projects:
 Network Infrastructure Upgrade.
 VOIP Solution.
 Connecting different company sites to the corporate network.
 Tuning and optimizing current systems.
 Planning and preparing for ERP Solution Implementation.
Attended Courses
 Oracle Developer "SQL, Forms, Reports" (9i) (ITCC).
 Visual basic.net (Compularun).
 Microsoft Access 2003.
 MCSE2003, MCP 2003 and MCSA 2003 (Webmaster) (Certificate).
 Asp.net (Compularun).
 Visual basic 6(Internet Time).
 SQL server 2000(Compularun).
 Implementing a Microsoft SQL server 2008 database (STS).
 Maintaining a Microsoft SQL server 2008 database (STS).
 English Langage. (MLC).
 Trane employée for 3month in Transworld Company as assistant
programmer.
Others
 Oracle 11g,12c DBA
 Oracle Developer 9i "SQL, Forms, Reports".
 Vagant
 SQL Server 2000, 2003, 2008,2012.
 OSWindows 95, 98, ME, 2000, XP, Vista, Seven, windows 8.1,linux,
Ubuntu
Windows 2000 Server, 2003 Server, 2008 Server,2012Server
 ERP system
 Java tomcat
 IIS
 WebLogic
 Oc4j
 Visual basic.net.
 Visual basic 6.
 Microsoft Access 97, 2000,2003,2007,2013.
 C languages.

5.  Pascal.
Project in University
 Name of Project: Middle East e-commerce Company.
 Data Base Project Using: SQL server2000.
 Language Used In Project : Asp.net.
 Visual basic 6.
 Micro media flash 5.
Education
1999-2003 AL-Zaytoonah University Amman-Jordan
 Bachelor degrée in computer science.
Summary of Qualifications
 Good dealer with Internet.
 Strong communication skills and ability to work with levels of the
organization, ability to multi-task.
 Quick identifier and learner for variable institute system.
 Hard worker, work under pressure, hold on the duty with
minimum duration, obey the rules, follow instructions, creative,
efficient, active and loyal.
 Good work organizer, strong personality and convincing
appearance.
 Good knowledge computers Maintenance.
 I have a driving license and owned a private car.
Languages
 Mother Language: Arabic.
 Support language: English with Very Good command in
reading,
Writing and speaking.
References
 Ramzi Morgan “IT Manager National Poultry Company”.
Mobile:-0797145357.
 Rafat Qassem “Financial Manager National Poultry Company”.

6. Mobile:-0799666848.

7. Mobile:-0799666848.