Firas Omer Issa is a Jordanian systems implementation and support engineer seeking new challenges. He has over 15 years of experience in IT support roles, including currently at ProgressSoft Co. and previously as an IT supervisor at National Poultry Co. He has expertise in software and database development, network administration, and technical support. Issa holds a bachelor's degree in computer science and has attended numerous training courses to maintain technical certifications.

1. FIRAS OMER ISSA
Personal Information
• Date of birth: 10 Th May 1981.
• Place of birth: Kuwait.
• Nationality: Jordanian.
• Martial statue: Married.
Contact Information
• Email: Firasomer_7610@yahoo.com
• Telephone : +962-6-4656399
• Mobile: +962-79-9700024
• P.O Box: 8570, Amman, Jabal al-Hussein, Jordan
Objective
Looking for new challenges, respects team rules and a genuine team leader, Career
committed, continuously a technology pursuer and eager to learn, Always taking
advantage of my knowledge sense in finding solutions as well as professional
technical solutions in field.
Experience
September 2013- Present ProgressSoft Co. Amman
System Implementation and Support Engineer
Job description and Roles
 Resolving Incidents and Problems both directly from customers and
through Technical Escalation.
 Using existing skills and knowledge as well as appropriate support
resources to find resolution to customer Incidents
 Using existing skills and knowledge as well as appropriate support
resources to implement application to the customers.
 Implementing fixes and solutions where appropriate, either via
discussing directly with customer, via email, via remote control or onsite
 Attending customer sites to implement fixes
 Attending customer sites to perform proactive support tasks and post
installation hand over
 Administering customer networks as part of managed services provision
 Analyzing and reporting on call performance and server health checks

2.  Provide pro-active Problem Management through checking manufacturer
web sites, product updates & testing and producing KB Articles and
Bulletins
 Assisting all teams within the Service department as required
 Maintaining high level vendor specific IT certifications as required
 Write technical documentations.
 Customer services
 Solving Software and hardware problems.
 Databases and application development.
 QC tickets assignments that introduce some cites problems.
Summary of Qualifications:
 Implement application to the customers.
 Follow-up the customers during operation stage
 Support and troubleshooting the technical issues.
 Write technical documentations.
 Customer services
 Responding to all users’ calls and E-mails.
 Solving Software and hardware problems.
 Databases and application development.
 QC tickets assignments that introduce some cites problems.
Implemented Projects:
 Jordan Kuwait Bank “JKB” upgrade projects (ECC and PSSIG).
 Invest bank Jordan upgrade projects “JIF” (ECC and PSSIG).
 Arab Jordan Investment Bank “AJIB” upgrade projects (ECC and PSSIG)
 Al-Ahli Jordan bank upgrade project (PSSIG)
Attended Courses
 Redhat Administration
 Oracle Database 11G
 Oracle WebLogic Administration
 Wireshark course

3. February 2004-2012 National Poultry Co. Amman
IT Supervisor
Job description and Roles
 Trouble shooting all problems relevant to servers and anything related
it.
 Trouble shooting all problems related to switches, routers, NEC PBX
Phone System, UPSs, DVR System, Blue Coat Device, and anything
related it.
 Installing and configuring and troubleshooting all problems related
Server virtualization “VMware and Hyper-V”.
 Following up on backup and restoring of data. (CA ARCserver).
 Following up and coordination with other companies in order to solve
the problems of modernization and development of IT systems the
company.
 Trouble shooting all problems related to computers, printers, scanners,
IP telephones, and time attendance devices in all sections and in all
sites.
 Configuration and trouble shooting of Network TCP/IP, DHCP, DNS, ISA
exchange email server, file server and all issue relate connect the user
with severs and services .
 Training employees on how to work with systems and programs.
 Customization and testing of computer systems and resolving
configuration conflicts and errors.
 Installing and configuring all software programs for new computer
systems and hardware.
 Following up IT Department purchasing.
 Building system on Microsoft Access language.
 Managing, monitoring, and guiding the department members.
 Working with other departments to map out IT goals to better align IT
with business.
 Planning, building, and maintaining the automation of business
processes. To achieve the accuracy and efficiency provided by the
technology.
 Monitoring and reviewing the implementation of the General Computer
Controls “GCC” policies.
 Providing vision, leadership, and a framework for evaluating of emerging
technologies, and implementing proven information technology
solutions.
 Responsible for managing and supervising other IT employees under my
level.


4. Implemented Projects:
 Network Infrastructure Upgrade.
 VOIP Solution.
 Connecting different company sites to the corporate network.
 Tuning and optimizing current systems.
 Planning and preparing for ERP Solution Implementation.
Attended Courses
 Oracle Developer "SQL, Forms, Reports" (9i) (ITCC).
 Visual basic.net (Compularun).
 Microsoft Access 2003.
 MCSE2003, MCP 2003 and MCSA 2003 (Webmaster) (Certificate).
 Asp.net (Compularun).
 Visual basic 6(Internet Time).
 SQL server 2000(Compularun).
 Implementing a Microsoft SQL server 2008 database (STS).
 Maintaining a Microsoft SQL server 2008 database (STS).
 English Langage. (MLC).
 Trane employée for 3month in Transworld Company as assistant
programmer.
Others
 Oracle 11g,12c DBA
 Oracle Developer 9i "SQL, Forms, Reports".
 Vagant
 SQL Server 2000, 2003, 2008,2012.
 OSWindows 95, 98, ME, 2000, XP, Vista, Seven, windows 8.1,linux,
Ubuntu
Windows 2000 Server, 2003 Server, 2008 Server,2012Server
 ERP system
 Java tomcat
 IIS
 WebLogic
 Oc4j
 Visual basic.net.
 Visual basic 6.
 Microsoft Access 97, 2000,2003,2007,2013.
 C languages.

5.  Pascal.
Project in University
 Name of Project: Middle East e-commerce Company.
 Data Base Project Using: SQL server2000.
 Language Used In Project : Asp.net.
 Visual basic 6.
 Micro media flash 5.
Education
1999-2003 AL-Zaytoonah University Amman-Jordan
 Bachelor degrée in computer science.
Summary of Qualifications
 Good dealer with Internet.
 Strong communication skills and ability to work with levels of the
organization, ability to multi-task.
 Quick identifier and learner for variable institute system.
 Hard worker, work under pressure, hold on the duty with
minimum duration, obey the rules, follow instructions, creative,
efficient, active and loyal.
 Good work organizer, strong personality and convincing
appearance.
 Good knowledge computers Maintenance.
 I have a driving license and owned a private car.
Languages
 Mother Language: Arabic.
 Support language: English with Very Good command in
reading,
Writing and speaking.
References
 Ramzi Morgan “IT Manager National Poultry Company”.
Mobile:-0797145357.
 Rafat Qassem “Financial Manager National Poultry Company”.

6. Mobile:-0799666848.

7. Mobile:-0799666848.